London Stansted Airport Reviews 

Ordinary thieves.
I booked meet and greet parking with them by mistake. It was meant to be Luton airport. Rung them in 15 minutes and asked for a refund - they directed me to customer support website - no response from them.
Lost £180 as thy have no liability - but where are so called customer rights. Out of this county.

The £10 drop off/pick up fee is outrageous, £7 was already bad and now this.

Flew out of stanstead on 05th June. My god its horrible. They have moved the shops/eateries so they are all in one place with seating in the centre which is noth uncomfortable and very close together. Feels like its set up for maximum profit from a captive audience. Everything is overpriced and over subscribed. Yake a look at every other european airport and the difference is huge. Rip off Britain!

Disgusting is the most appropriate word for such unpleasant experience at this ripping off charges of £10.00 to drop off at Stanstead Airport. This charges doesn't make this Airport any better than any Airport around the world with most of them are a FREE, FREE, FREE drop off. This is what we call service, quality and friendly Airports, not greedy and stilling from people. The CEO of this Airport should be sacked for this ripping off. Passengers who use this Airport pay on there tickets Airport taxes, APD for does who don't know is Air Passenger Duty, O Government TAX is included in your fare. The greedy of this Airport is putting some vulnerable people at risk, specially does on early morning flights or even late night, taken the risk of using a public transport who is not easy, is also expensive and very poor service, the risk is that in many occasions they will be assaulted when they leave the comfort of there homes to walk at late hours of the night or early hours of the morning. There is a lot to talk about here. The words from the Airport is that the barriers where removed to facilitated the drop off movement what a fake comment and the payment online is a totally assault on peoples money. BOYCOTT - BOYCOTT-BOYCOTT-BOYCOTT this ridiculous and greedy Stanstead airport...

DON'T THINK about going here by car. ESPECIALLY meet and greet. This trashy airport has ruined even that experience.

03.05am, struggling to make sense of the bad signage, deliberate? I take a wrong turn and that earns me a £60 FPN.

Meet & greet. You have to pay £13 to enter the airport and £13 pound AGAIN to leave it on your return! Why do they charge you £26 EXTRA to use meet and greet? BECAUSE THEY CAN

When we get a change of government we need to punish these airports into serving US, the people, who own them.

I came on to write this review and was instantly unsurprised to see it already had a rating of 1.4. Hopefully I have helped to reduce that further.

You come to this airport and really get the feeling that they are out to punish you all the time. I HATE the place. It represents everything that is nasty about airports.

The security check is the bottleneck and is disorganised and poorly managed. Arriving less than two hours before your flight could mean missing it, leaving you with no time for coffee, a drink or shopping - counterproductive and frustrating. If possible, avoid it.

We are getting robbed it is as simple as that !! Nowhere else in Europe do they charge £13 to pick someone up from an airport & £10 to drop them off .. the pathetic excuse that they are doing it for the environment is a joke ! They and other British airports are profiting from knowing people have to be dropped off and picked up & knowing that is ok to stuff the British again because we are an easy target 🎯 it’s outrageous

Just got back from Spain, couldn’t see any signs for toilets. Asked the information machine, tells me it doesn’t understand the question. Go to info desk, women on phone then starts talking to some policemen. I walk off, not wanting to wait for the conversation to end. Then the woman and policemen start telling me not to walk off like i’ve done something wrong.

Just wanted to thank Stansted Airport Assistance staff for the help I received on my flight out and return flight from Rome this week. Extremely professional, polite and caring. In the past 20 years, since my health has deteriorated, I’ve hated feeling like a nuisance at airports - Stansted assistance made me feel like a normal person again - just want to say a huge thank you to those on duty Monday 25/5 0845 to Rome and Fri 29/5 0025 (delayed) from Rome.

Staff at the information point were so incredibly helpful - left my phone on the plane and asked information point one man specifically who refused to give me his name out of humility went above and beyond to get it back for me and his coworker Dan from Ryanair who retrieved it for me for nothing. Thank you 🙏

I have used Stansted airport for many of my trips and have found there to be no issues at all, until when I was returning from my trip last week and going through passport control with my partner to which a blonde lady working in that area pushed inbetween me and my partner to close the area off to make him go to the next section to which he had both our bags and I asked her to kindly let him with me as he had our two suitcases which he would struggle to get through the passport system gates. She then snapped back stating ‘it doesn’t matter he needs to use the other system and will meet you on the other side’. So I asked her to let him give me my suitcase so he could manage and she just ignored me and stood in the way so my partner moved around her to give me my suitcase to which she shouted at him calling him an ‘ar*ehole’. Totally unprofessional and uncalled for. I just asked to get my bag from my partner to go through the passport control so he didn’t have two suitcases making it difficult for him. Absolutely disgusting behaviour from the individual staff member. Caused more issues with people behind us also wanting to get through passport control, trying to stop me from getting my suitcase than just allowing him to give me it or follow behind me. To then shout abusive names towards my partner infront of many people you should be ashamed of this behaviour.

STANSTED AIRPORT DROP-OFF COST TRAP
Best NOT use the auto billing option, to avoid paying twice:
Having set up auto billing, no indication appeared on my account when I checked later so I paid £10 again to avoid the penalty charge.
Now try getting the duplicate payment back online - no response from Stansted so far, 2 weeks later, and no indication of a refund in my Stansted drop-off account.
Perhaps a common problem?
Perhaps best to avoid Stansted altogether.

Extremely rude male working personel (one person) with zero compassion and typical male anger issues ruined the entire experience at the airport. He should not be working near people, but unfortunately he is.

Signing at the airport showing the exit is horrendous, showing to the wrong door, only to get shouted at for trying to find the exit. "Walk to the desk!", "but the signs in the direction you're pointing show back around here", angry personel shouts "go to the desk!", but there's no desk visible from where the exit sign leads. I try to find the desk, which is further around a few corners, not visible from where the exit signs lead to. Meanwhile I hear him call me a stupid passenger for not listening to him. Being told to "go to the desk" when the exit signs point in a direction with no desk is confusing, and the exit-desk I was to go to only had an "information" sign. I sincerely hope other passengers stay away from this horrid airport as long as this guy is working there.

Interactions with staff were lovely until I got to security. My hand luggage was filled with meds as a chemo patient, so I was getting wheelchair assistance. When my bag was chosen to be checked, the man seemed to take pleasure in ripping everything out before asking me where the liquid was. I said there was no liquid, so he gruffly said: a cream then. I politely pointed to a green refrigerated meds container, which he almost tore open, checked and then proceeded to throw everything from my bag into the airport tray. I found his manner and disregard for very important medications, which I had noted to the staff before it went through x-ray, to be completely unwarranted. It left a very unpleasant taste in what was an already stressful journey for me. The clue was in the need for a wheelchair and bald head. I was very disappointed and distressed afterwards.

Absolutely disgusting! Filthy cattle market. Cleaning staff and those supervising should be fired!

Firstly, if I could give a separate review for passenger assistance, I would give them five stars. Really helpful, friendly, folk in the airport and also at the Stansted Express. Special mention for Stephanie at the airport landside passenger assistance.
However, the airport itself is grubby, the toilets are disgusting. Even mid afternoon, there was rubbish everywhere.

There is clearly an inadequate cleaning regime in force.

Some negatives about the airside passenger assistance lounge, it has no rubbish bins, they had run out of water and, again the chairs need a darned good clean.

Always terrible, digusting toilets look like they never get cleaned, security are rude and slow, expensive to even drop someone off, queues far too long for passport control. Extremely unsanitary which is not at all nice when you are travelling.

This airport feels like a complete money grab at every turn. It’s dirty, with long queues, rude staff, and long winding pathways that force you through every aisle of duty free just to reach departures. Seating is scarce, and eateries have grossly inflated prices.

The parking charges are utterly disgusting. I dropped someone off at the express set-down zone today and was charged £10 for just three minutes. They’ve now removed the barriers, making it easy to forget to pay so they can slap you with a fine.

Any pleasure that once came with flying has been stripped away by Stansted. It’s a truly horrible airport with extortionate practices that really should be illegal. Even a trip to the dentist is more enjoyable than using this place and probably less costly.

I use this fantastic Airport all the time and lately the experience has been even more impressive. Bearing in mind they are in the middle of a massive development programme the Staff are dealing with about 100,000 Passengers per day. So, you only have to arrive at security three hours before, wait 40 minutes before your airline gives you an applicable Gate number it’s not exactly rocket science.
Ryan Air (who I never use) are the only fly 🪰 in the ointment. So it’s simple, stop whinging and fly with someone else.
Stansted Airport is making top drawer improvements and users must not get distracted by the Airline they fly with. Keep it up Stansted Customer Services you are doing an excellent job.

Be careful! If you forget something at the airport they will charge you 25€ to pick it up. Even if it's kids items! They want to make money off children forgetting their rucksack! Terrible customer service from Gabriel, the manager at lost and found. So disappointed. I had to pay 10£ for parking as well! Rip off.