Star Alliance Reviews 95

Christmas Eve. Two flights with Lot, connection in Warsaw. First flight was late, connection was to the last flight and they did not wait 20 min. Next possible flight 14 hours later. All they gave was a coffee coupon for a shop, which was closed.

Turkish airlines is the worst ever airline, with horrible customer service! Never fly by this company! We had flight from Dubai to Miami with connection in Istanbul. They denied us boarding because of ticket not in sequence. Managers at airport was not helpful and assisting , they actually was very rude and disrespectful. He said If u can show me boarding pass or any proof of u flying from Istanbul to Dubai then you can board the flight.p.s that was like 15 days ago. After unpleasant talk with useless and unhelpful management ,we went to ticket office, it’s 30 min drive from airport . They said we are sorry it’s in error on our side in the system, we will reissue tickets for tomorrow, but we can’t provide u any assistance with ur transportation, accommodation and meals. So not only we have to do run around with our luggage and with my mom in age ,and we need to pay for there mistakes.

Star Alliance has zero integrity. Copa Airlines is stealing money from their customers -- promising refunds that never come -- and these "people" just don't care. Sure, the Nazis were horrible people, but how about the people that helped the Nazis? Grow some integrity, Star Alliance, and hold your members accountable.

I had a 02.15 flight from Athens to Addis Ababa in business class. I went through immigration at about midnight to use the Star Alliance lounge only to find it closed. All other food places were also closed so i could not get food or drink of any kind

Elsker Star Alliance god service med miles osv

The are terrible. Luggage check in slow did not take credit cards. Did they think I was going to travel to Europe with Luggage.

Congress really needs to Crack down on these airlines. They have a monopoly on air travel and just keep cheating the consumer.

If I could I would give a negative 5 stars for the performance of the Frankfurt check in staff.
Because of them we missed our flight even though we started queuing 2 hours before the flight.
The people working there a miserable and highly incompetent.
Later we found that they were just explaining to people why they missed their airplanes just to send them to an other line where the people were supposed to rebook their tickets. I have seen better order and something the whole Star Allience should aspire to imitate in a McDonald's line.

Never fly Egypt Air. Worst airline that I have ever flown and am shocked that they are a member of Star Alliance.
Rude, unprofessional and down right mean flight attendants with no command of the English language.
I contracted food poisoning flying business class from Cairo to Toronto and have been laid up for a week.
I have sent in a complaint but that will likely fall on deaf ears. The only thing to do is to warn other unsuspecting travelers to steer clear of this horrendous airline.

Travelled on Ethiopian airlines recently on a 14-hour flight with a one-hour stopover. I have been frequently flying Ethiopian for over 15 years and used to enjoy the food. I must say, the three meals I had were below my expectations and below the standards it used to be.

The flight and plane was quite ok. But if you travel through Istanbul, be prepared there are no notifications of departures. Unfortunately I was late and I bought new tickets. I spent 24 hours in Istanbul. When I arrived at home I was waiting for my baggage for two weeks. When it arrived there were missing my laptop, gaming mouse and carpet. They explained it like baggage was not properly packaged. I have plastic samsonite and all my life I flew like this. How to pack the gaming mouse and carpet? So they refused to refund. I'm shure it was stolen. It's not first time when people missing they property in Istanbul. Good job Turkish Airlines. It's a shame.

It is impossible to send a complaint to star alliance.
Also, I tried to enter the lounge in the Vienna Airport and I was not allowed. The excuse was that I am a star alliance gold member with aegean and not with Austrian. I do not understand this discrimination. It is very disturbing from their side. Also the lack of information about this fact is unacceptable and non-professional. It really shows a lack of respect for your customers.

1. There is no way to send a feedback to star alliance , how do they listen to their customers suggestions.
2.They should have a rule to all their member and get them to transfer miles between all star alliance group of airlines.
What does it mean when you fly and accumulate miles and cant send them to your son or wife.

like pretty much everyone star alliance really disappointing about them. They charge my 230$ for an extra bag of 8 kg when after all i saw ppl with 45 Lt backpack in the plane. Didn't have choice to pay cause was from a transfer from an other airline company. If i knew it before i could drop the bag in the garbage bin cause the value wasn't worth it.

I was an avid Cathay and one world member but recently took Eva Air for two return trip tickets between Taiwan and USA. I flew premium economy with a colleague and while the route was good, the inflight experience and service was abysmal. On the first flight we were barked at to stow a laptop, not asked but literally talked to like children. The flight had no water service and food was terrible. On the second flight there was a medical emergency between Seattle and taiwan resulting in an unscheduled change to Alaska. While this was fine the announcements were almost non existent and the way the staff treated a medic onboard who offered his services to help was frightful. He jumped to help and after they said he could move to premium and sat next to us but then after the stop in Alaska was told by Emily on BR25 in PE to return to his seat in economy. We commented that he was no problem and we welcomed his assistance and she insisted he move. Later he was allowed to return but told he couldn’t eat any of the premium food or snacks. My colleague and I were not eating and said he was welcome to have our food because their excuse was insufficient food but they still treated him badly and gave him economy food. Further into the flight my colleagues seat wouldn’t work properly and he was accused of breaking it. It wasn’t working when we sat at first and kept reclining. Staff told us they check every seat and basically insinuated he was lying. The staff were far from friendly and even repeatedly pushed our in-seat televisions up stating that it was unsafe to have them angled. If this is how star alliance treats guests in premium I’d be horrified to see how bad it is in economy.

AVOID AVOID AVOID

Use FlyingBlue Group instead (Air France & KLM).

I had a connecting flight with Adria and Austrian today. Adria flight to Viennawas OK, except for ancient airplane they use. The boarding to Austrain flight however was totally unorganised. After boarding in the airport of Vienna we were waiting for the boarding bus in the bridge, which was not air-conditioned for the boarding bus to arrive and we had a long delay. Not to mention that I originally booked a direct flight but then it was changed to a connecting one.

I’m sick to my stomach. Star Alliance PACIFIC trip 21000 miles 6 airline tickets $5500 economy and nearly impossible to upgrade and when I could upgrade big $$. Kayak pricing everything 1 way Econ. Same dates. < $2700!! I’m going to throw up now. Trip was SFO-Honolulu, Auckland,Sydney, Tokyo Beijing SFO from Shanghai 4/8/19-5/27/19. “Experience keeps a dear school but a fool will learn in no other”—Benjamin Franklin.

We got a star alliance flight from Bangkok to phuket ( Planed by thai airways) . It was a bit late but the real problem was the plane so old that the Seat was so worn that the padding was non-existent and seemed to be sitting on an old wooden chair more over the seat was broken and could not be reclined.

Star Alliance partners are not obliged to advertise the booking-class when you're booking a ticket, which has resulted in me being denied any air miles for 6 flights this year (4 of them long-haul international flights). So why bother prioritizing an alliance if you're not guaranteed any points? From now on, I'll just go with budget airlines.

Recently involved with this shambles of a company while checking in for Thai airways. Over 1 hour just to do a bag drop! check in machines not working correctly and only 1 rude Indian customer service lady to deal with problems from 5 airlines. I will not be using Thai airways again while they are using this ground service run by clowns