Company that monitors nothing in their shipping process. They have no idea when my package will arrive. They say it comes from UK whereas it was supposed to come from Netherlands. Been 1 week I am wai... See more
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Nobody answers the phone at StarTech whether it be for sales or technical support, individuals or businesses. So explain how it is currently rated as one of Canada's best managed companies for 14 con... See more
Unusable product. Bought a privacy screen, wanted to cancel after 9 minutes, they promptly refused. After receiving, it doesn't fit (magnets too weak), doesn't even filter, and cost 50CHF- waste of... See more
I ordered through Amazon a Desktop Computer Monitor Stand. It arrived without any problem. I checked contents and discovered I was missing 4 essential M5x18mm Hex Screws . Double checked packaging an... See more
Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
Information provided by various external sources
StarTech.com designs and manufactures a huge selection of computer parts, cables, KVM switches, server racks, and networking products.
Contact info
United States
- www.startech.com
1.4
Bad
49 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Startech agreed to replace my defective unit and even took my credit card but then decided not to. Did not honor their word.
Startech agreed to replace my defective unit and even took my credit card but then decided not to. Did not honor their word.
I used to think highly of Startech but my recent experience has changed all that. A company that does not honor their agreements cannot be trusted. I have a USB 3.0 eSATA Dual 3.5-Inch SATA III Hard Drive RAID Enclosure that started exhibiting bizarre behaviour with the LEDs. I contacted their tech support abount it and after wasting quite some time they could not explain it or tell me what the LEDs staying on meant.
They finally offered to replace the product and took my credit card number and details for an advance replacement. After waiting several days for the replacement I contacted them again and was advised that they had decided not to send me a replacement. Words cannot express my contempt for a company like that.
February 26, 2018
Unprompted review
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Great customer service
Great customer service. HDMI-Display port adapter started playing up after 18 months. New one sent with no quibbles at all.
August 17, 2017
Unprompted review
Fair products, great service.
I just bought a bunch of SATA-USB3 converters, and they all work as expected :)
October 19, 2016
Unprompted review
Great Technical Services
I have spoken with several members of Startech.com's technical department with questions regarding some of their items that I have purchased over the years. They have been always very knowledgeable and competent individuals, always looking to provide amazing customer service and they go the extra mile to help. A real pleasure to deal with.
April 20, 2015
Unprompted review
Awesome
Great selection of parts and I found exactly what I was after within seconds at a great price!
December 8, 2011
Unprompted review
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