I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was great for classical technical support process that's why I gave avarage point. But the rest of the other part is more difficult to handle it for the the succesfull finished. Most of the Compan... See more
Company replied
The product is excellent. I ordered the Aerox 9 Blemished Box. It took me a while to find the blemish. It was so minimal that i probably wouldn't given it a second thought. And like i said, th... See more
Company replied
I reached support couse I had and still have problem with my Gamebuds. Left bud makes cracking sound when ANC is on and Sidetone dosent work on low, medium settings. We figure it out that's software p... See more
Company replied
Company details
- #56 of 60 best companies in Computer Accessories Store
- #57 of 64 best companies in Electronics Company
Written by the company
SteelSeries is a global leader in premium gaming gear, designing award‑winning headsets, keyboards, mice, mousepads, and accessories for PC and console players. Since 2001, we’ve partnered with esports pros and passionate gamers to create innovative, durable products that deliver competitive performance and a better gaming experience.
SteelSeries
Written by the company
- We Are Gaming
- SteelSeries has fueled the gaming industry by creating innovative new products, designed specifically for esports and passionate gamers everywhere.
- Relentless Innovation
- Here at SteelSeries, we are obsessed with “firsts”. Dating back to 2001, our company was formed to meet the surface needs of hardcore gamers by introducing the first glass mousepad, the Icemat. Since that original innovation, we created the first mechanical gaming keyboard, the first suspended headband for gaming headsets, the first World of Warcraft mouse and endless other innovations. SteelSeries is dedicated to building products that push professional gaming further than anyone dreamed. Those innovations make gaming more competitive and more fun for gamers everywhere.
- We are Esports
- Since 2001, SteelSeries has been a driving force of esports and professional gaming. From sponsoring the first pro players, to creating products specifically for pro teams, to turning exceptional gamers into global superstars, SteelSeries has been focused on growing the industry and helping gamers everywhere. Our pro team relationships are more than sponsorships, they are partnerships. We work closely with the world’s best gamers to fine-tune our products and to ensure everything we create meets the needs of gamers at every level. Whether it’s Evil Geniuses winning $6.6 million at The International 5 using all SteelSeries gear, or giving you the tools to step up your own game, esports is at the heart of everything we do.
Contact info
656 W Randolph St, Suite 2E, 60661, Chicago, United States
- letusknow@steelseries.gg
- www.steelseries.com
3.3
Average
20K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SteelSeries
Feedback like this helps and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
Customer support was very nice
Customer support was very nice, knowledgeable and helpful
February 19, 2026
Reply from SteelSeries
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
Replaced dead headphones
My headphones died just after the warranty period expired but SteelSeries sent me a replacement model anyway and maintained great communication through the process. Thanks!!
December 1, 2025
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Prompt personal service
What a truly great experience. I had a problem with my headphones. I was given my own service technician who was with me through the entire process from exploring software and firmware issues to receiving a new pair through the warranty program.
Throughout the instructions were well documented and easy to follow with a very quick response time.
Steel series are excellent products with excellent customer support
Highly recommended
March 2, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
RMA Headsets
It take a while to get a replacement but I was informed on every step and they manage to solve all my queries.
February 18, 2026
Reply from SteelSeries
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
refund processed effeciently for broken product.
After several months of use, the left speaker's membrane became detached and started making loud snapping noises whenever I moved the earcup around.
Email support people said to return it to the merchant where I bought it. I did that, and they turned around the refund in about a week - much faster than I expected.
February 27, 2026
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see that your experience went smoothly! If you think about new gear in the future, we hope that you consider us!
Classical Technical Support can get that much..
It was great for classical technical support process that's why I gave avarage point.
But the rest of the other part is more difficult to handle it for the the succesfull finished. Most of the Company can not do it do not worry because of it.
February 19, 2026
Reply from SteelSeries
Hello - Thanks for sharing your experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email (letusknow@steelseries.gg). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Amazing customer service and product
Cannot fault steel series and their customer service team, had issues with a headset ( 9x) id owned for 2years and their customer support was amazing. The guy there Howard suggested many different ways to get them backup and running over a few days and although at one point I thought we were on to a winner they just wouldn’t come back on. Howard and Alisse both were amazing and sent me out a brand new replacement Arctis 7x pair, which are fantastic and a real upgrade to the last pair. The new headset arrived within 2days also! Now happy again all thanks to the support from the Steel series team thank you!
March 7, 2026
Reply from SteelSeries
Thanks so much for sharing your experience that got to your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Reply from SteelSeries
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run.
#GLHF
Reply from SteelSeries
Knowing that everything went smoothly is enough for us! Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
Smooth experience!
March 4, 2026
Reply from SteelSeries
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Fantastic customer services .
Fantastic customer services .. nothing was to much trouble and after sales is second to non
January 28, 2026
Reply from SteelSeries
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
I ordered the arena speakers and…
I ordered the arena speakers and received a mousepad instead. I emailed shortly after it was received and never got any real help.
January 20, 2026
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We appreciate all customer feedback. We are very disappointed to read about how difficult your experience was while trying to purchase Arena speakers. We suggest continuing connecting with our support squad. If you require additional assistance with your SteelSeries devices, please do not hesitate to contact us via feedback email (letusknow@steelseries.gg) We are here to help!
Fantastic products and exceptional customer service
I had a problem with an order I place incorrectly. The customer service was exceptionally great. I got helped immediately, solving my problem . I own two sets of SteelSeries Headphones they are fantastic. The customer service is as great as the product. Would never look anywhere else if I buy headphones again. Would highly recommend them to everybody for the product and the customer service
January 22, 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you and that got sorted out! If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
Excellent Follow Up. Issue Fixed.
I had a minor issue with sonar not playing audio when I switched devices. Something for which I had a workaround anyway, which I shared with SteelSeries support, but they consistently reached out with next step options for diagnosing and fixing the issue. Ended up being some corrupted system files on my machine, which they were kind enough to direct me to a tool to repair those files. 5/5 experience.
February 10, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your our support squad. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Overall
Overall, really good products and really good customer support.
Whenever i have an issue, it gets resolved fairly quickly.
June 12, 2025
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
Parts unavailable
I was looking for a cable for my arctis 5 headset and was told they were discontinued and to use a 3rd party. This was unacceptable as 3rd party cables dont work and had been tried. And its not like Steelseries makes a new version of the headset I use because it was just not in their thoughts for certain users who need it.
December 29, 2025
Reply from SteelSeries
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email (letusknow@steelseries.gg). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Usable, but not much more
I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice cables or connectos seems flaky and I have to keep them in way that prevents them from bending to the left near connection. Overall no devices work on linux but there's no way to customize config profiles, as it seems open source tools are not getting any support.
March 16, 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review and feedback. We do our best to deliver a solid experience for all our community. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
PROMPT RESPOSNE, GOOD SERVICE
My game buds stopped working and after a few emails and picture , they sent me a new set. Great service and they stand behind their products.
March 1, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
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