Stellantis &You UK - Vauxhall Edgware Reviews 

My car which is under warranty has been off road since July. When I called to get it booked for repair the earliest appointment which was given to me was 2nd of September in Stellantis & you Edgware. I was then told my car will be picked up between 8am -12pm but no one came to collect the car. When rang the dealership they said apparently I was suppose to get the car there myself even though they wrote to me saying my car will be picked up. I was then told that if I don't get the car there by 4pm I will have to wait a further 2-3 weeks for another appointment. I then managed to get the car to the dealership where I was told it will be atleast 2 weeks before they will be able to look at the car. After 3 weeks i get a call to say that the car engine needs to be stripped for which they need a ramp which will be available by first week of october which again didnt happen. Since then every time i asked for an update i was told there is no ETA. After making numerous complaints in early novmeber i got told that now the battery has a fault (which was not there initially) and appeared after 2 months of the dealership havimg the car. I then had to go to the dealership as I was not getting anywhere on the phone to them and I asked for official reports which was then sent to me by the assistant service manager. In the reports there was no mention of engine having to strip or battery having to be replaced. All the report said was that the coolant pump needs replacing. For months I was being told the engine needs stripping, then I was told the battery needs replacing and now the car has been with the dealership for over 3 months and offroad for 5 months and still there is no ETA of when I will get my car back. In all this time they are still taking money out of my account and also refused to give me a courtesy car. Putting me in a very tough financial situation and harming my mental well being. I feel like I am victim of a fraud and the dealership, the finance department and vauxhall customer careline are all frauds and conns. I will be taking this matter to financial ombudsman and motor ombudsman because no one from Vauxhall or stellantis & you dealership and finance company cates. All these guys care about is them taking the money from the customers account. Please avoid getting anything from these guys.

The only thing that would have improved my experience is if Stellantis, Edgware had reminded me to book my annual service. I can find no record of an e-mail or telephone call.

They keep you well informed about what they are doing. Very friendly

Problems are resolved quickly and the staff is amiable and helpful.

I have been a customer at Stellantis &You Vauxhall Staples Corner for many years, and whilst havening received an excellent service from them over that period of time, my recent visit to them to have my car serviced and MOT completed encouraged me to post this review, as the member of staff at the service reception who dealt with me was exceptionally helpful, friendly and professional and ensured that from the moment I arrived to finally collecting my vehicle he was attentive to all my requirements. Equally the technical team that serviced my vehicle updated me on any items that required attention, and dealt with the most urgent one on the day. Faultless service and all round.

Laura was amazing from start to finish with the purchase of my new car

All from Car Collection, Mechanics Report, Admin Assistance, Car Return and overall Management was all first class. I was very satisfied by all persons involved and plus a Car Service and MOT. Very well done Stellantis of Edgware.

Very professional and kind staff. Very careful to my needs

Excellent service
I am very happy with my experience the staff are extremely helpful and extremely efficient all off the staff are wonderful especially Vivek he dealt with everything concerning the work that was carried out on my car the dealership also looks very smart and modern

Mo, was extremely helpful throughout the whole process from test drive to delivery of vehicle. Kept us updated at all times and was very patient, understanding of my disability. He ensured that we were completely happy with our vehicle. Patient on hand over of the vehicle. I would recommend Mo to friends and family if they wanted yo purchase a new car and others with mobility needs . Thank you Mo ...it's been a pleasure ..

So my car kept coming up with battery fault so I called Stellantis Vauxhall and they just told me to not drive my car and book in an appointment which was over a month for the next available appointment which I took cause they had advised me to stop driving my car, during the phone call I wasn't asked if I would like a courtesy car when my car is dropped off! I was advised by RAC when I was booking in my car to be towed if Stellantis has booked in a courtesy car cause I am entitled to have one so I called them to find out what to do and they just honestly don't care at all, I've been trying every other day for the last month to see if they have had any cancellations which they haven't which isn't their fault but they should have advised me that I'm entitled to have a courtesy car when I made the original booking as I haven't had my car for over a month! My fully electric car is ticking, it won't switch on at all, it won't register that the key is in the car, theirs a fault in the battery and with the traction too!

Laura has very lovely and has made this experience that much better will definitely recommend

Laura was very helpful and made this experience even better would definitely recommend and come back again.

Good service and great staff and very helpful

The customer service is always excellent

Great people
Great service

Had an amazing assistant, Laura, who explained everything that was needed to drive away in my new car. Fantastic service, very friendly and welcoming. Would definitely recommend

Very nice yung lady Laura
Give the top service
I am very happy 😊 😃
10 out of 10
Thank you very much 😊

I was having my annual service and was also offered the opportunity to get my car valued.
Vikesh (the person who valued my car) was very knowledgeable and offered some good advice. Normally I would have imagined the person valuing my car would have tried to pressure me into changing my car and trading it in. But this was not the case. I appreciated the advice and will probably be back at a later stage.
Overall, the staff that dealt with me were very friendly, as well as the lady who was doing the cleaning.

Laura made everything really easy and answered all of my questions