thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more
Neha- did a wonderful job. My issues was not resolved, however, it was not her fault. I had an issue on my side where the file may be currupt. She went above and beyond to help me and to ensure my sat... See more
My agent, Rohit Sharma, was very responsive as I waited very little inbetween his messages. He was very clear about the guidance provided, got straight to the heart of the issue and was patient while... See more
Company details
Written by the company
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Contact info
10301 Northwest Freeway Suite 314, 77092-8227, Houston, United States
- +1-877-778-6087
- support@stellarinfo.com
- www.stellarinfo.com
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick Resolution to My Issue
I explained my issue to Ashish and he was able to quickly point me to a solution that helped me resolve the problem and recover my data!
April 29, 2026
Unprompted review
Answered the question quickly
Answered the question quickly, recommended the right product to meet specific needs.
April 28, 2026
Unprompted review
Devashish from Stellar Data Recovery…
Devashish from Stellar Data Recovery provided solid assistance with my subscription cancellation. He was responsive, clear in his explanations, and guided me through the process without unnecessary delays. I appreciated how he addressed my concerns directly and ensured that the cancellation was completed properly. Overall, it was a smooth and professional experience, and his support made what could have been a frustrating process much easier.
April 27, 2026
Unprompted review
Quick response
Quick response. Great experience with Deepak Rana, in Customer Serveice, how has great knowledge of the product and answered our questions and doubts very quick.
April 25, 2026
Unprompted review
Quick support, Tier 1 techs
Quick support, Tier 1 techs (screen callers) pass you along quickly to next level with out alot of wasted time.
April 24, 2026
Unprompted review
Professional help, as it should be!
Agent Ashish Verma helped me out right away, very professionally and very much to the point! Thanks a million!
April 24, 2026
Unprompted review
NehaG gotthe pst repair started for me
NehaG gotthe pst repair started for me
April 23, 2026
Unprompted review
Support solves the problem in very…
Support solves the problem in very short time, perfect
April 23, 2026
Unprompted review
Rohit is really experienced and…
Rohid is really experienced and succesful assistance
April 23, 2026
Unprompted review
The service provided and the ease of…
The service provided and the ease of use with the premium package
April 22, 2026
Unprompted review
Dheeraj Shukla is detailed and helpful…
Dheeraj Shukla is detailed and helpful in all ways. Nice service.
April 22, 2026
Unprompted review
Behaviour of Devashish was overall nice
Behaviour of Devashish was overall nice
Anyhow I wanted to get my subscription cancelled last day but he could not help me with that, though his behaviour was nice, so, as a whole giving 4 out of 5 stars as I did not get actual solution.
April 21, 2026
Unprompted review
Deceptive, buyer beware
Very deceptive, but luckily I didn't buy it. The testimonials and website say data can be recovered from non-mounted drives that are not visible on disc utility, I spent time with the person on chat and in the end they admitted that the software can't work if the disc isn't visible on disc utility. Make sure you verify that your specific need can be met before buying, because based on other comments, getting your money back is not easy.
April 20, 2026
Unprompted review
Reply from Stellar Data Recovery
Dear EN,
Thank you for taking the time to share your feedback. We truly appreciate it, and we’re sorry for any confusion regarding our software’s capabilities.
To clarify, our recovery tools require the drive to be detectable at some level by the system (for example, appearing in Disk Utility). We understand this limitation may not have been clear enough during your experience.
Regarding refunds, we do aim to handle all requests fairly, and we’re happy to review any specific case—please feel free to contact us directly. We have also escalated the issues you reported to our technical team, who are currently investigating them. We will keep you updated by email as soon as we have any progress.
If you are open to it, we would appreciate the opportunity to speak with you directly so we can better understand the issue and assist you further. For this, our support team has sent you an email, kindly reply to that email so we can assist you more efficiently.
Our priority is to ensure you have a fair resolution and a satisfactory experience with us. Thank you again for your feedback—it helps us improve both our product and our service.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Sanket give me the solution.
April 20, 2026
Unprompted review
Deepak was very helpful and…
Deepak was very helpful and knowledgeable
April 17, 2026
Unprompted review
best services super Akshay sir is best…
best services super Akshay sir is best person
April 17, 2026
Unprompted review
Akshay was very helpful over the call
Akshay was very helpful over the call
April 17, 2026
Unprompted review
Great Experience with Shivanshu Uniyal and Devashish Sharma
Great Experience with Shivanshu Uniyal and Devashish Sharma. The way of response from them is impressive.
April 17, 2026
Unprompted review
Helped me with order
April 16, 2026
Unprompted review
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