Stellisons Electrical Reviews 

2,022
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing excellent, professional advice and going above and beyond during all store visits. People also note that the delivery and installation teams are consistently prompt, efficient, and extremely careful when setting up heavy household appliances in homes. However, some customers also noted occasional issues regarding after-sales communication or receiving damaged items that required troublesome returns. A few reviewers experienced frustrating delays or difficulties getting a prompt response from the service team when resolving unexpected installation errors or faulty equipment.

What people talk about most

Staff

Users describe positive interactions with staff, praising knowledgeable and helpful showroom assistants who... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional staff who provide great... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and friendly staff. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting good value for the price and... See more

Price

Clients share positive opinions on price, consistently highlighting good value and competitive rates across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,022)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product which is a chest freezer…

The product which is a chest freezer looks good and is fit for purpose
The delivery was smooth and both delivery staff very good, respectful and took old one away

February 14, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 4 out of 5 stars

Helpful staff

Helpful staff, explained my options reasonable pricing, delivery on time and friendly fitters

February 13, 2026
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Reply from Stellisons Electrical

Thank you for your review.

Rated 5 out of 5 stars

Canterbury store…

On my several visits to the Canterbury branch I was treated with courtesy and patience by all staff members. They also kept me aware of progress with my order.

February 10, 2026
Unprompted review
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review
we will be sure to pass on your praise to our Canterbury branch.

Rated 5 out of 5 stars

Great personalised service

Great personalised service. We went home to measure that the appliance would fit and when we went back, the chap was really helpful and even thanked us for coming back!

February 3, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

I wanted a new freezer and found…

I wanted a new freezer and found Stellisons to be very helpful on what to purchase as well as finding a very good price. The freezer turned up on time and the delivery guys were also very helpful. Would definitely use them again

February 6, 2026
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review.

Rated 5 out of 5 stars

Excellent customer service

Dan (Westcliff branch) advised how to remove our old integrated microwave and sourced a suitable replacement. They even carried it out to our car when we picked it up. So refreshing to use a company with excellent customer service and we wouldn’t hesitate to recommend.

February 12, 2026
Unprompted review
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.
we will be sure to pass your praise on to Dan at our Westcliff branch .

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and weight of my item, then got the parcel ready straight after our phone call, adding extra labels to warn there was glass inside. Once the parcel arrived, Jo rang to check all was well. Superb customer service and many thanks to Jo.

January 20, 2026
Unprompted review
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review
we will be sure to pass your praise on to Jo.

Rated 5 out of 5 stars

Went above and beyond

I went into Colchester store today and I have to say Young man that served me went above and beyond to help a lady in distress. I sorry I can't remember your name but thank you from bottom of my heart for your help. I hope you get to see this it ment every thing for your help today. 100% recommend

February 11, 2026
Unprompted review
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review
we will be sure to pass your praise on to our Colchester store

Rated 4 out of 5 stars

The delivery men were very nice and…

The delivery men were very nice and helpful but this fridge freezer is a replacement for a fridge freezer that lasted 6 months. It was a lot of inconvenience for me but dealing with Stellinsons was good. My only upset was I lost the original warranty as it couldn’t be used on a new fridge freezer.

February 8, 2026
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Reply from Stellisons Electrical

Thank you so much for your review.

Rated 5 out of 5 stars

Great staff

Great staff, really helpful & knowledgable from the oldest to the youngest, all 3 were superb

February 6, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient service.

February 4, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Very pleased

Sales person was very helpful and the installation went without any problems

February 3, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 1 out of 5 stars

6 months later, still not fixed

Long Story Short, these guys have been trying to fix an appliance of mine for 6 months and still haven't fixed it. Parts ordered, didn't fix the problem. Now they want new parts and I don't trust them to get it right. They never call you with updates, you have to chase them to get any idea of what's going on and their backend staff are direct and unapologetic. I would not recommend them at all.

August 21, 2025
Unprompted review
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Reply from Stellisons Electrical

Thankyou for your review
We are very sorry to hear about your experience with our service center.
Please contact us direct on 01268 758779 to discuss this matter further.

Rated 5 out of 5 stars

Have shopped here befor good price both…

Have shopped here befor good price both staff and delivery are excellent my son been today a got a new cooker staff so helpfull top guys would always shop there Top shop shopped end of January my son first february

February 1, 2026
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review.

Rated 5 out of 5 stars

Always go to Stellisons I wouldn’t go…

Always go to Stellisons I wouldn’t go anywhere else., and what a huge range there is to look at even upstairs with the show kitchens as well. They have the best deals which are not always shown on the Internet. There is always somebody that knows about the appliance you’re looking for with so much more knowledge than is on the label.
Always polite and more than helpful to give you the time you need to decide.
10 out of 10 every time.

February 1, 2026
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review.

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