Smooth booking in process for foot passengers. Very good car parking rates at Cairnryan port. On board facilities were adequate - found the restaurant fairly expensive, but was expecting this to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more
Company replied
I love the Stena Plus lounge, and the staff are friendly and helpful, the ship is well equipped, well maintained, clean, smooth and quiet. The only area where Stena could improve is that they appear t... See more
Company replied
The cabin was spacious, clean ,and well appointed. It more than met our expectations. As it was a night crossing , and we had a long journey ahead of us the following day, we did not use any of the ot... See more
Company replied
Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing Special .
Check in and Boarding by bus was quick and easy at Dublin. Had purchased a breakfast voucher but what I got I thought was miserly and overpriced .
.Before sailing , I went to deck above the Cafe and used the outside stairs to come back down to the Cafe Deck . These were not in the best of shape . Peeling Paint, Rusty and not looking all that safe .
While not Stena,s fault, the Cafe Area was plagued with a horde of dysfunctional, hyperactive children running around wild .
Despite the frequent appeals from the crew , their equally dysfunctional parents did nothing to control them .
Can I suggest have a boat to tow behind the Ferry just for them .?
In Stena,s favour, all areas of the ship were spotless.
Disembarking was slow and it must have been 35 mins after docking .. Last off and loading of the returning lorries had started.
July 28, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for taking the time to share your review.
We're pleased to hear that check-in and boarding were straightforward and that you found the ship clean throughout your journey.
We're sorry that the breakfast voucher, the condition of the stairs, and the disembarkation process did not meet your expectations. We appreciate you taking the time to share your comments.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that you received very good service and found our crew friendly. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Poor organisation with other parties
The boat was clean and boarding was great. The staff were all friendly except at the end of our journey. We arrived into Holyhead just before 8pm and had a train from Holyhead and 8:26pm. We were then held on the boat awaiting the cars and trucks departure and as a result missed the connecting train. The final train from Holyhead. Either the train company or ferry companies need to work together on this because it’s crazy. We would then have been stranded in Holyhead until 5am unless our friend had made the 160mile round trip to pick us up. There was one member of staff who just shrugged their shoulders and said it’s gonna be tight getting that. Ah well. I’ll be writing to the train company cos the last train at 8:26 is mad but you know it is too so why not find some other way to get foot passengers off quicker. After all the cars and trucks have their ongoing transport!
July 28, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review.
We're pleased to hear that you found the ship clean, the boarding process smooth, and that most of our team were friendly and helpful.
We're sorry to learn that the disembarkation process caused you to miss your onward train connection, and we appreciate you sharing your experience. Your comments will be passed on to our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that you found the journey well organised, the service enjoyable, and the facilities clean. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Number 1 for getting to Ireland
Very efficient and super friendly all the way through from security gates to leaving.
Comfortable crossing and enjoyable food too 👍
July 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted you enjoyed the friendly service, comfortable crossing, and onboard food. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Prompt boarding and smooth ferry…
Prompt boarding and smooth ferry crossing both directions.
July 28, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you enjoyed prompt boarding and a smooth crossing in both directions.
We appreciate your feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you had a great crossing and enjoyed our onboard facilities.
We appreciate your kind comments about the efficiency of our service and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Kids activities
Kids loved the puzzle solving and colouring; staff went out of way to reward them with medal and cookie as they are vegetarian.
Comfortable stay.
Can improve on kids play areas as it seems good for little ones not for 6yr+..
July 30, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear your children enjoyed the activities and that our staff helped make their experience extra special. We're also pleased you had a comfortable stay.
We appreciate your feedback regarding the play areas and will share it with the relevant team.
We hope to welcome you back on board soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you found the ship very clean and enjoyed the relaxed atmosphere on board.
We appreciate your kind feedback and look forward to welcoming you back for another enjoyable journey soon.
Regards
Hayley
Stena Line
Great trip both ways only one complaint …
Great trip both ways .. only spoiled by giving up in the onboard shop … I was about to spend £60 on gifts for my grandchildren but after a long wait for somebody to take my money I gave up and left the shop …
July 27, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're delighted to hear that you had a great trip both ways. However, we're sorry to learn that your experience in the onboard shop was disappointing. We understand how frustrating it must have been to wait for assistance and then leave without making your purchase.
Your feedback has been shared with the relevant team, as we appreciate the importance of providing prompt service to all our customers.
We hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Our trip was fantastic and stenaline…
Our trip was fantastic and stenaline helped us achieve that our sailing was lovely smooth, had nice food and to the cabins for a peaceful nights sleep. The next morning up reserved breakfast baps and coffees for all so was seamless staff were lovely
July 30, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that your trip was fantastic and that we helped make it a memorable experience. It's great to know you enjoyed a smooth sailing, tasty food, and a peaceful night's sleep in your cabin. We're also pleased that the reserved breakfast baps and coffees helped make your morning seamless.
Your kind words about our lovely staff are greatly appreciated, and we look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Very comfortable ferry crossing
Very comfortable ferry crossing, excellent facilities and all the crew were friendly and helpful
July 27, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you had a very comfortable crossing and enjoyed our onboard facilities.
It's also wonderful to know that our crew was friendly and helpful throughout your journey.
We appreciate your kind feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Your staff are second to none
Your staff are second to none. They are professional, friendly and extremely helpful. I wouldn't travel with any other ferry company across the Irish sea
July 27, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your wonderful 5-star review.
We're delighted to hear that our staff made such a positive impression. Providing professional, friendly, and helpful service is at the heart of what we do, so it's fantastic to know this was reflected in your experience. Your loyalty and kind words mean a great deal to us, and we look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Extremely Hot Cabins! don't book
I am writing to formally lodge a complaint regarding my recent 8-hour journey, for which I was charged £85.
The cabin provided measured only 3 square metres, which proved to be extremely cramped. To make matters worse, there was no air conditioning, leaving the space stuffy and claustrophobic. Unfortunately, we felt uncomfortable and suffocated throughout the entire duration of the trip.
When I contacted your customer service team in the middle of the night to raise these concerns, I was informed that nothing could be done to assist us as there was only provision for heating it and no cooling. This response was deeply disappointing, as we had hoped for at least some alternative solution or guidance.
Given that the conditions were genuinely unacceptable and the service provided fell far below a reasonable standard, I respectfully but firmly request a full refund of the £85 fare.
I trust that you will take this matter seriously and look forward to your prompt response.
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for taking the time to share your review.
We are truly sorry to hear how uncomfortable your journey was and that the cabin did not meet your expectations. We also sincerely apologise that, when you raised your concerns during the crossing, you felt that no assistance or solution was offered. We understand how disappointing and frustrating this must have been, particularly on an overnight journey.
Your comments are important to us, and we would like the opportunity to investigate this further. Please contact our Customer Services team with your booking reference so that we can review your experience in full: stenaline.co.uk/contactform
Once again, we apologise for the disappointment caused and appreciate you bringing this matter to our attention.
Regards
Hayley
Stena Line
My grandson really enjoyed the pirates…
My grandson really enjoyed the pirates and princess theme trip the entertainment was great well worth the money great day out
July 25, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're so pleased your grandson enjoyed the Pirates & Princesses themed trip and that the entertainment was a hit.
Hearing that it was a great day out and good value for money means a lot to us.
We hope to welcome your family back on board for more adventures in the future!
Regards
Hayley
Stena Line
Good Journey, but Baggage Handling and Food Could Be Better
I’m giving Stena Line 3 stars based on my experience.
Firstly, at the Liverpool terminal, there is no conveyor belt for loading baggage like there is at the Belfast terminal. Passengers have to load their luggage into the baggage vehicle themselves. There was also no staff member at the loading area to organise or assist with this. Because everyone was placing their bags wherever they could, the luggage was not loaded in an organised manner, making it difficult for others to find space and load their bags.
Secondly, I was disappointed with the food on board. The overall quality was not very good and could definitely be improved.
Apart from these issues, the overall journey was okay, but improving the baggage handling process at Liverpool and the quality of the food would make the experience much better.
July 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We're sorry to hear that the baggage loading process at Liverpool did not meet your expectations and that you were disappointed with the quality of the food onboard.
We appreciate your comments, and they will be shared with the relevant teams for review. We're pleased that, despite these issues, your overall journey was satisfactory.
We hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
On time
On time, fantastic staff, effortless embarkation and disembarkation. Clean environment
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our friendly staff, clean environment and smooth journey. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Check in and boarding with a car and small dog!
Check in and boarding with a car, 2 passengers and our Shih Tzu Bailey was easy. Pet cabin was spacious and spotless. Beds were comfortable although it was only @ 3 hours smooth crossing. Easy disembark also. Food was OK but pricey for the quality. Would definitely use this Ferry and Route if going to Ireland 😎👍
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear that check-in, boarding and your pet cabin experience went smoothly.
We also appreciate your feedback on the food and are pleased you'd choose to sail with us again.
Regards
Dave
Stena Line
The ships are clean and modern
The ships are clean and modern. On board facilities are excellent. The car decks are easy to park on
July 29, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed our ships, facilities and easy boarding experience. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our friendly staff, clean ship and great onboard facilities. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.