Steppes Travel Reviews 

235
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable local guides, professional team members, and exceptionally well-organized itineraries that turn complex journeys into seamless adventures. Travelers consistently state that travel specialists listen carefully to personal requests, going above and beyond to build completely customized, memorable holidays that exceed all expectations. However, some people mentioned occasional logistical hiccups during transit, such as unexpected transportation details or minor language barriers with local service providers. A few reviewers also noted that intense seasonal weather or demanding travel schedules made certain parts of the trip physically challenging at times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising knowledgeable guides and responsive... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized tours, responsive... See more

Holidays

Customers had positive experiences with holidays, expressing deep satisfaction and describing their custom... See more

Location

People report positive experiences with location, noting that the hotels and lodges chosen were centrally... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is very easy to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really well organised tour. A very knowledgeable expert accompanied us through, good local guides and good hotels made not all hassle-free. Bowled over by the antiquities we saw. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

An incredible tailor made tour, I really felt that this was a unique holiday. Our consultant listened to our numerous requests and designed an amazing itinerary, full of experiences and was quick... See more

Company replied

Rated 5 out of 5 stars

just for your information; Thanda tented camp is showing some signs of lack of attention to detail such as scuffed and worn paintwork. it all looks a bit tired. Game drives excellent, Food okay but... See more

Rated 5 out of 5 stars

The advice we got on the plan for pur three week tour of Central Asia before we booked was great. The trip worked really well. Really professional and knowledgeable about the area with good connection... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Steppes Travel, we don't just plan trips. Our tailor-made holidays and adventures take you deeper, connecting you authentically with the heart of every destination. From unforgettable encounters with locals to awe-inspiring natural wonders, every journey is crafted with purpose and passion by our team of seasoned travel experts. Proud to be a certified B Corp, our adventures champion the highest standards of sustainability and ethical practices. Take advantage of over 30 years first-hand experience and join us to discover journeys that inspire, enrich, and make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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4.8

All reviews

(235)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Two glorious weeks in Namibia

Two weeks in Namibia were to coin a phrase "Trip of a Lifetime"
Steppes had chosen our accommodation to suit our needs with very comfortable lodges and superb food. We were guided by locals who with their knowledge showed us a wide variety of African birds and animals.
The Namibian people were charming and helpful making our trip memorable.

January 2, 2025
Rated 4 out of 5 stars

There was a misunderstanding in the…

There was a misunderstanding in the description of what exactly what was included and not included. This was due to interpretation of the phrases used. This was a very big misunderstanding that almost caused a cancellation. It was corrected, but at a financial cost to us. Once that was settled everything went just as one would expect a very professional company to perform.
Our time with the people on the ground was excellent.

December 24, 2024
Rated 5 out of 5 stars

Steppes team fantastically organized!

Steppes team was very responsive to my questions and I appreciated the quick replies. They were well organized, ensuring I stayed well-organized with various deadlines. I loved the countdown app with the complete itinerary. They even inputed the additional travel arrangements (airline flights) I made outside of their booking.

December 10, 2024
Rated 4 out of 5 stars

Although we were told to arrange…

Although we were told to arrange flights to Helsinki on our own, it was not clear until just a few weeks before the trip that we ALSO had to schedule independently the Necessary flight from Helsinki to Kittila that would meet the arranged bus.
Making that clear at the outset would have produced less of a scramble and headache.

December 10, 2024
Rated 5 out of 5 stars

Expertise, enthusiasm and local knowledge

When first looking at a possible holiday, John's enthusiasm and local knowledge of the areas we wanted to visit was mesmerising. It was wonderful to have a holiday expertly planned to fit our requirements. The holiday itself was absolutely fantastic! This is the second 'once in a lifetime' holiday I've booked through Steppes and I'll be back when I want to book the next one. Always happy to recommend them.

November 10, 2024
Rated 5 out of 5 stars

Attention to detail

The folks at Steppes went out of the way to make sure my companion’s special diet could be accommodated. That, plus the quick and complete response to every question we had made for a fantastic and worry-free vacation.

December 2, 2024
Rated 5 out of 5 stars

Fab experience from start to finish

Fab experience from start to finish. Clare at Steppes was enthusiastic, knowledgeable and helpful and above all, patient! Lots of changes to the schedule generated by me but no bother for her. The trip itself was exactly the varied, fabulous, trouble-free adventure we wanted, staying in some wonderful places, and if we do another 'big' trip, Steppes will be my very first phone call. Thank you :)

November 4, 2024
Rated 5 out of 5 stars

Proper tailor made!

We had an ‘experience’which is what we were looking for. Something different and non touristy. The guides were well trained and informative and it was great having someone to meet and help us after every journey. I would definitely recommend Steppes for that special trip of a lifetime!

November 29, 2024
Rated 5 out of 5 stars

Spectacular trip to Brazil

Roxy designed a fantastic and complex itinerary visiting 5 different locations in Brazil involving 10 internal flights over 3 weeks. I was worried it might be too much but everything went like clockwork and we had an exceptional holiday. The flights worked beautifully, the accommodation and experiences were superb. We valued Roxy’s knowledge, conviction and enthusiasm as well as her competence. We were very well looked after.

November 28, 2024
Rated 5 out of 5 stars

Dealing with Steppes is like making a…

Dealing with Steppes is like making a call to a knowledgeable friend. We've primarily had contact with one person and the agreed arrangements have been spot on and worry free over a number of journeys.

Steppes aren't the cheapest company we've dealt with but they are good value and deliver reliably.

November 21, 2024
Rated 5 out of 5 stars

We recently travelled to Sri Lanka with…

We recently travelled to Sri Lanka with Steppes. From the first phone call, Charlotte was fantastic, giving us sound and solid advice on where to go, where to stay and what to do. Our holiday was the trip of a lifetime and I couldn't fault the whole experience. I would recommend Steppes to everyone looking for an awe-inspiring holiday.

November 19, 2024
Rated 4 out of 5 stars

Excellent service

Everything went perfectly. However, it would have been nice to have had all the information a bit earlier in advance as there are a lot of things to organize when traveling, as well as the normal "day job" and it would help to have information finalized and provided so that it doesn't require last minute requests for the information to be sent.

November 19, 2024
Rated 5 out of 5 stars

The untouched beauty of Namibia.

What a wonderful country Namibia is, vast swathes of desert,sea and miles of sand, vegetation struggles for survival, wild animals have adapted to the harsh conditions, the country is magnificent, a country that is still full of surprises, no endless tourists jousting for a space! Fabulous places to stay, or camping under the stars, a little bit of heaven for everyone who is seeking an adventure, or just an amazing experience. Very well organised, and excellent guides, I felt completely relaxed without a worry. I am definitely going back, there is still so much to see. Thank you Steppes, and thank you Chris Johnson for organising my trip…

October 20, 2024
Rated 5 out of 5 stars

A trip to remember

Our adviser at Steppes put together an unbeatable itinerary for our two week holiday in Uzbekistan. Varied, fascinating, combining regular tourist haunts with some off-the-beaten track adventures. All arrangements went smoothly and we would not hesitate to use Steppes again.

October 18, 2024
Rated 5 out of 5 stars

Everything was top notch

Everything was top notch: the team that helped us plan our holiday, the hotels, the guides and drivers, the excursions and activities, the app that helped us keep track of everything. I would 100% use Steppes again (and plan to)!

November 12, 2024

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