Steve Bristow Stone Masonry Reviews 

48
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great customer service! Lee and Dan made an excellent job of fitting our Quartz worktops. The company was recommended to us by a friend and we’re so pleased with the results! Thank you to all concerne... See more

Rated 5 out of 5 stars

The showroom in Newton Abbot is excellent! Carmen quickly turned my sketch into a detailed quote. The choice of worktops and edge profiles was extensive. The template visit was extremely efficien... See more

Rated 5 out of 5 stars

We can’t thank Lee and Ryan enough for the amazing job they did fitting our Dekton worktops and splash backs. They were so professional but at the same time very nice guys. The attention to detail and... See more

Rated 5 out of 5 stars

Really pleased with the quality of product and service we’ve received from the team at Steve Bristow Stone Masonry. Debs and Vicky were extremely helpful with the information provided prior to install... See more

Company details

  1. Stonemason

Written by the company

steve bristow stone masonry of devon, cutting, manufacturing and fitting of Granite and marble kitchen worktops, bathrooms, fireplaces and flooring.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.7

All reviews

(48)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

We have now used Steve Bristow's 3 times for worktops and each time the whole experience has been excellent. From the service in the showroom to assist with selecting the product, communication throughout and the workmanship when the worktops have been installed has been first class. I would not hesitate to recommend.

August 15, 2021
Unprompted review
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Rated 5 out of 5 stars

I don’t usually leave reviews but the…

I don’t usually leave reviews but the service provided has been impeccable. Jess has been particularly helpful throughout the whole process, promptly responding to messages and helping with selection of material and colours. Everyone we came into contact with has been very helpful- office staff, templater and fitters all offering helpful guidance. We would definitely recommend this company. Thank you- we love our granite worktops.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

I was very happy with my Dining table

I was very happy with my dining table. I got 5 star service from the start. Special thanks to Paul Silk who made sure I got the table I wanted. He sent out samples to me a few times until I was happy with my choice. He was able to work with the changes I made and I got the table delivered on time as promised. Will highly recommend this company. Thanks Ishrat

December 20, 2020
Unprompted review
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Rated 5 out of 5 stars

Absolutely love our new quartz worktop!

Absolutely love our new quartz worktop. They were very good to accommodate us at a busy time at the year! Communication and workmen very good. Thoroughly recommend!

December 12, 2019
Unprompted review
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Reply from Steve Bristow Stone Masonry

Hi Yvette, so pleased to hear that you are happy with your new worktops and I will pass your kind comments on to all concerned. If we can be of any further help at all, please don't hesitate to get in touch.
Tracey

Rated 1 out of 5 stars

Thoroughly disappointed

These guys cut my sink hole wrong. Plain and simple. They never bothered checking how I wanted it, didn’t run through the plans after templating and then when I complained Mr Bristow himself accused me of just wanting to grab a discount/refund. Finally someone else tried to ‘resolve’ by offering for Steve Bristow to get a made to measure sink to hide the issue. I agreed. After a long long wait and then being sent copy plans for this new sink twice (and themselves coming to remeasure) with the measurements still being way out it was plainly obvious that they were not interested in sorting this out. I accepted a measly compensation and still don’t have what I wanted to buy. Not once has anyone from the company apologised that I didn’t get what I wanted. The blame seems to lay throughout the company from the initial sales lady to the templating guys and then Mr Bristow himself for the rude and out of order talk when I complained. I’d strongly recommend going elsewhere.

November 14, 2019
Unprompted review
Steve Bristow Stone Masonry logo

Reply from Steve Bristow Stone Masonry

We are really surprised to read this review given that;
We laser templated the kitchen worktops which was approved and signed off by yourselves.
We manufactured to the signed off template.
We installed the kitchen worktops exactly as were ordered and in accordance with the sink cutout being to manufacturer specification.
In our showroom we have on display examples of the same type of sink that would have been seen at the time of order placement.
We have done nothing wrong throughout the process and indeed have credited a substantial sum to manage your disappointment as well as undertaking extra work at no extra cost.

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