Stevensons Reviews 

2,915
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 958 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the friendly and polite staff for offering attentive assistance during school uniform fittings, making the whole visit pleasant and stress-free. Consumers consistently highlight the remarkably fast delivery times and the exceptionally smooth online ordering platform that makes getting everything you need very straightforward. However, some customers also noted frustrating issues with inconsistent sizing across items and the relatively high cost of certain products. Reviewers explicitly mentioned that the sizing can be poor or inaccurate, which frequently makes product returns and exchanges necessary for families.

What people talk about most

Delivery service

Consumers find the delivery service to be efficient and prompt, with orders arriving quickly or the next day.... See more

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to navigate and the online... See more

Service

Reviewers mention positive feedback about service, highlighting quick response times and helpful staff.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,915)

869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A star staff members!

The staff have been super helpful in helping me navigate my daughter’s New high school uniform. Replying to emails in great time and with all the information I needed. The delivery time was quick and the clothing is lovely, really well-made.

July 10, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, website was easy to access and complete transaction, very happy with the customer service

July 10, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

The Tshert came a bit dirty with some…

The Tshert came a bit dirty with some marks from the dust.
A part of this it's was quite quick delivery. Thank you.

July 7, 2026
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Reply from Stevensons

Thank you for your review.

We are sorry to hear that, and our customer service team will be happy to rectify any issues you had with this order. Please don't hesitate to get in touch via email - customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

New uniform

Came in to the Aberdeen shop to get full set of uniform for new school. Calum was really helpful with different sizes and knowledgeable about what was required. Thank you

July 11, 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Joely provided the best service I’ve…

Joely provided the best service I’ve had at Stevenson in Twickenham since going in 2020.
Curious, helpful and eager to get what we wanted first time.

Thank you

July 18, 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

I got wonderful experience with…

I got wonderful experience with Stevenson. I got the selection of material in the online within minimum cost and reached at home within two days . So thank you and I recommend them for everyone.

July 7, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service! Thank you Emri who helped in navigating the store and assisted to find the right size promptly!

July 18, 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent

Excellent, friendly and patient service as always - Holly was efficient, helpful, personable and made ‘the big shop’ for 2 kids needing 2 new full uniforms a pleasure not a chore.

July 18, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 2 out of 5 stars

I placed an order online for 4 items

I placed an order online for 4 items, 3 out of the 4 items sent were the wrong size and not what I ordered. I go into the store, no apology, and very robotic-like staff.

July 7, 2026
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Reply from Stevensons

Thank you for taking the time to leave a review, and we are sorry to hear that you were not satisfied.

We will certainly pass your feedback on to the relevant team.

Kind regards,
Stevensons

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