Stokers Furniture Reviews 

7,071
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly knowledgeable staff members for providing exceptional guidance without any high-pressure sales tactics during visits. Shoppers consistently appreciate the beautifully organized, spacious showrooms that feature an impressive and wide selection of quality home furnishings. Consumers also note that the team is always nearby to answer questions whenever required while still allowing visitors plenty of comfortable space to browse freely on their own. Many buyers highlight the exceptionally smooth purchasing process, noting that representatives provide thorough, clear explanations regarding warranties, material choices, and product options.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpfulness, extensive... See more

Product

Reviewers mention positive feedback about product, praising the wide range of quality items and beautiful... See more

Service

Customers consistently note positive experiences with service, highlighting a helpful, knowledgeable, and... See more

User experience

Users describe positive interactions with user experience, highlighting friendly staff and relaxed shopping... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently mention that the sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful store with lots of choice for anyone wanting sofas, beds etc. Really helpful sales adviser (Mark Cain) who talked through our options and made the buying process very quick and straightforwa... See more

Rated 5 out of 5 stars

Love this shop in Ormskirk been buying from here for years, no pushy sales, Tracy Corns assisted us, nothing is too much trouble she explained everything to us regarding warranty and the optional stai... See more

Rated 5 out of 5 stars

We really like going to Stokers as the store is smart,bright and welcoming. We needed a dining room set and Graeme Beresford was very friendly and helpful explaining how the table opens up plus the di... See more

Rated 5 out of 5 stars

We visited Stokers three times in total and each time we had a good experience. We bought our bed & bedroom furniture from Steve Hartwell, he was patient and took his time to explain the best mattres... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(7,071)

1,445 reviews in the last 12 months

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Rated 5 out of 5 stars

Stokers Furniture, First Class Store

Visited Stokers Chester today and purchased a new bed. We were looked after by Steve Hartwell who was extremely knowledgeable and very helpful. The service we received was second to none.
This was not the first time we have purchased furniture from Stokers and it will not be the last.
We would recommend this company very highly.
Thank you Steve for making our visit productive and enjoyable.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Mike Williams was extremely…

Mike Williams was extremely professional and helpful when assisting us with the choice of our new furniture. We are returning customers and have always felt confident that the quality of the products and the level of service we receive will be excellent. Highly recommended.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with Graeme Beresford.

Very pleased with Graeme Beresford.
He was very knowledgeable and helpful.
Took us through everything, how to care for the product and directed us to the furniture, that met with our requirements.
Will definitely come to Stokers again.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Always great value and service

Return visit after 10 year and nothing changes great service great prices what more could you ask for other than wishing other retailers had the same approach! Steve H in Beds really helpful and knowledgeable provided great advice.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I recently purchased a cabinet from stokers at Southport . I was delighted with the service I received . Graeme Beresford is a credit to your organisation. He is so professional and courteous .

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

We had such excellent service from Mike…

We had such excellent service from Mike Williams over a couple of weeks of decision making about the purchase of our Tetrad Elgar Grand sofa. He was extremely helpful and did not pressure us into making a quick decision, which we hugely appreciated.
Thanks Mike! We look forward to receiving our new sofa in a few weeks.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in store today

Great experience in store today. Jenny was so helpful and knowledgable. Was there when we needed her but left us to make a decision in our own time. Excellent during the ordering process too, thanks Jenny.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service three times in a row!

We visited Stokers three times in total and each time we had a good experience. We bought our bed & bedroom furniture from Steve Hartwell, he was patient and took his time to explain the best mattress for us. We purchased our lounge furniture afterwards from Michael Williams and once again we were happy with the time taken to help us choose what we wanted. We also purchased some additional furniture from Julie Willams, she helped us choose the best pieces for our requirements. The furniture arrived today and we are really happy with the whole process and our new furniture. Thank you Julie, Steve and Michael for looking after us. We will be back as we need a new sofa and dining table!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great store

Entered the store in Southport and was greeted by Mr. Graeme Beresford who told us if and/when we required his assistance to approach him and pointed out where he was stationed, after a good unpressured look around we had quite a few questions to ask regarding the furniture we were interested in therefore after asking Graeme Beresford to supply the answers he answered each and everyone expertly nothing was too much trouble very helpful ( and with my wife he had to be ) came out of there very satisfied, great service would return there no doubt. Mr. Tony Gallagher also rubber stamped by Mrs. Margaret Gallagher.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Stokers

We had a great experience at Stokers. There was absolutely no pressure from the sales staff, which made us feel comfortable taking our time to browse the store, with staff checking in occasionally without being intrusive.

Mark Cain was particularly helpful, answering some additional questions we had about the sofa ranges. Once we were ready to order, Mark was on hand to guide us through the whole ordering process.

Excellent service from start to finish. Highly recommended!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Found the perfect lounge chair

Found the perfect lounge chair we needed and the whole experience was helped with the friendly and efficient help from Graham Beresford which made our shopping experience delightful, so much so that 2 days later we contacted Graham and ordered a second one. Thanks again
Regards
Colin & Lyn

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Visited the store on the 28th August to view a particular sofa. We were greeted by Graham Bedworth who demonstrated the various aspects of the sofa ( it was a home cinema sofa with various add ons) and then left us to discuss it. He was not pushy in any way, in fact he was the perfect salesman. We needed to ensure that it fitted into the space we had so we went away and then contacted him to confirm the order. He was professional throughout. The sofa was delivered on time and we contacted Graham for an instruction manual for the sofa that was missing, he emailed it to us immediately with it.
Very Impressive salesman.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at a competitive price

I found the process of choosing new sofas very daunting but after speaking to Graeme Beresford he measured carefully and advised the best combination for my purchase.He arranged for samples to be sent to me and was happy for me to take my time deciding.
There was no pressure to buy but when I was ready Graeme went through the process thoughtfully and meticulously, explaining my options as we went, fabrics, cushions, stain proof.
I have ordered my sofas and feel confident that they will meet my expectations. I was sent money off vouchers and was given a good deal. I feel I have received excellent service at a very competitive price.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

GRAEME BERESFORD STOKERS SOUTHPORT

GRAEME BERESFORD
Was extremely helpful.
What i really appreciated, was both days when I visited the Southport store, he could answere all my questions, He allowed me to walk around freely on my own, which made me feel I was not pressured.
The second day I went back, again I got the same service.
I decided on my two couches to buy, and again no pressure.
It was at the end of their day, and staff were already going home, but Graeme Beresford again was not rushing me.
I would definitely reccomend Stokers in Southport.
I will be back to buy some more furniture soon
Beautiful furniture and great staff.
Thank you.
Suzanna Southport

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from friendly staff.

Very helpful, knowledgeable and friendly staff as usual.
Upon our arrival we were offered assistance by several of the staff, but declined as we preferred to browse on our own until we wanted specific information.
Once we had selected which item of furniture was of interest to us, Salesman Graeme Beresford guided us throughout the ordering process, to ensure that we ordered our preferred choice of colour and materials.
It’s not the first time that we’ve purchased from Stokers, nor is it likely to be the last.
Very satisfied customers.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several items of…

I have bought several items of furniture over the past few years from Stokers. Always been a pleasure to deal with and the quality of the furniture is first rate. My latest acquisition was a new side board. The salesman, Graeme Beresford, made the whole process easy and made sure that I got the best deal and I walked away as a happy customer.

August 24, 2026
Unprompted review

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