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Rated 2 out of 5 stars

I got a magic drawing pad from them, it was not good enough for my needs, even after much research before buying... i needed to make a return but they say i only get 80% and i need to play for shippin... See more

Rated 5 out of 5 stars

I can't use clip studio paint because I wasn't given my serial number and my activation code is said to be already used I paid 42 fckn dollars and there is no help of any way in any of your websites... See more

Rated 5 out of 5 stars

Great 22R Pro tablet and support that answers clearly when you have questions about certain details of use. Only the response time is a bit long when you are in a hurry. A réal discussion forum woul... See more

Rated 5 out of 5 stars

While the product itself may need some getting used to, the ordering and delivery went very good. The product is sturdy and good quality. Once i get the hang of working with it, it will be a valuable... See more

Company details

  1. Computer Accessories Store

Written by the company

Créée en 2005, XPPen est aujourd'hui l'une des principales marques de HANVON UGEE. Elle intègre des produits de dessin numérique, des contenus et des services et constitue une marque numérique mondialement connue pour son innovation dans le domaine de l'art numérique. Basée à Shenzhen, en Chine, XPPen possède 6 filiales (succursales) à l'étranger et plus de 50 agents, couvrant plus de 130 pays et régions avec ses produits. Grâce à sa technologie d'écriture numérique progressive, fruit de plus de 10 ans d'accumulation et d'innovation, XPPen est convaincu que des produits et un écosystème innovants, tendance et de pointe peuvent apporter une inspiration visionnaire plus abondante à la nouvelle génération d'artistes et de passionnés, les encourageant à poursuivre courageusement leurs rêves et à réaliser leur expression personnelle authentique.


Contact info

3.6

Average

TrustScore 3.5 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I got a magic drawing pad from them

I got a magic drawing pad from them, it was not good enough for my needs, even after much research before buying... i needed to make a return but they say i only get 80% and i need to play for shipping. even tho its all new, still in protective film, only a few rips in paper packaging (unavoidable) i will never buy anything branded XP PEN again. there are better options, even for less or equal price!

October 20, 2025
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Rated 2 out of 5 stars

the 22 artist pro gen 2 tablet doesn't…

the 22 artist pro gen 2 tablet doesn't conform to its description i've wasted time for nothing, legally it's not my responsibility to pay for the return but they don't care they've left me in the dark for two weeks.
go through amazon than their real site.
without that i'd gave a 5 stars but no

April 25, 2025
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Rated 3 out of 5 stars

Not bad, but must improve on optimization

Hello,

I don't understand why the battery goes down so quickly, although I've uninstalled quite a few things, I only use it for 1 hour a day max, and in between I put it in airplane mode, and yet it's 10% in such a state that I take it back the next day, which isn't bad. I'd really appreciate it if you'd update the system optimization.

Otherwise I liked the matte slab and the feel of the stylus, which is what I was looking for, even if I wonder if I shouldn't have taken the Drawing Pad to have a larger drawing surface, too bad, I don't know if it's possible to change?

the website does not reassure for the follow-up of our order on the other hand the sending and the reception of my parcel were well but I was not reassured at the beginning, For the magic note pad I don't understand that the battery down speedly

March 25, 2025
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Rated 4 out of 5 stars

It was a great experience

It was a great experience with short delay and fast response from the SAV
but lack of communication about how many packages I was going to receive (so I thought one package was missing)

August 25, 2024
Rated 5 out of 5 stars

amazing products

amazing products, stellar customer service. Absolutely one of, if not the best store for digital artists or anybody who uses display tablets really.

August 25, 2024
Rated 3 out of 5 stars

There is no automatic downloading of…

There is no automatic downloading of the invoice, even after receiving the product, you have to ask for it !

The mail we receive when product is sent doesn't have "XPPen" in the title or the name, I considered it being spam, at first !

July 25, 2024
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Rated 5 out of 5 stars

Deco MW

While the product itself may need some getting used to, the ordering and delivery went very good. The product is sturdy and good quality. Once i get the hang of working with it, it will be a valuable addition to my teaching tools.

February 24, 2024
Rated 1 out of 5 stars

XP Pen tablet ordered still not arrived

Ordered an XP Pen tablet on 6 December. It's now 20 December and from the tracking, it looks like it hasn't even arrived in the UK yet. If you order from a UK store, you expect it to be in stock in your country - otherwise you don't take the order or don't take payment. You cannot expect people to wait months for it to arrive from China.

December 20, 2023
Unprompted review
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