Bethany from the AfterCare service has been really helpful in getting a few snags rectified. When we reported an issue, people we sent out the following day to get this fixed. Mick also came out to ch... See more
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Review summary
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We visited the Story homes site and show home at Scotby Grove Carlisle. Amanda at the show house was engaging helpful and gave us really good advice and information about the houses available and ta... See more
Company replied
Just dropping a note to thank the Story Homes Team at Heritage Fields who have been outstanding managing or purchase of our new gorgeous home which we completed on today. From start to finish Stacy an... See more
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We are delighted to be purchasing a new Hewson home through Story Homes. Sam has worked hard to ensure the buying experience soo far has met all our needs, giving great advice regarding upgrades and... See more
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Company details
About Story Homes
Written by the company
Welcome to the official Trustpilot page for Story Homes.
Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.
A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.
Our story hear from our customers Sustainable story Our house typesContact info
Story House, Lords Way, Kingmoor Business Park, Carlisle, CA6 4SL, United Kingdom
- 01228 404550
- communications@storyhomes.co.uk
- www.storyhomes.co.uk
4.9
Excellent
2K reviews
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I just wanted to share my experience…
I just wanted to share my experience reserving a plot with Emma at Elmbrook Park. Her calm, welcoming and professional nature is what stood out the most . From making an initial phone call to reserving a plot, Emma has been amazing. I would even go as far as to say, she was just as excited as my partner and I when we reserved the plot.
I was shocked by her knowledge of the property we were interested in. I expected Emma to know the basic's of the home type and structure, however Emma knew about the intricate details of the Dawson. So much so, it left me telling her that she really knows her stuff.
Emma is a huge asset to the company and without her I am not sure if we would have purchased house so quickly.
August 21, 2026
Unprompted review
Reply from Story Homes
Thank you so much for your 5-star review! We’re thrilled to hear how positive your experience with Emma has been.
It’s great to know that her friendly approach, enthusiasm, and knowledge helped make reserving your new home such an exciting experience. We’ll be sure to pass your kind words on to her.
Congratulations on reserving your plot, and we look forward to being part of your homebuying journey.
Thank you to Michael
Michael has been brilliant in solving any difficulties with snags that have occurred within our home. He has been kind, polite, and responsive, ensuring any issues were resolved in a very timely manner. We appreciated the follow up call to ensure everything agreed had been completed. Michael has made the process seamless - thanks!
August 20, 2026
Unprompted review
Reply from Story Homes
Thank you for your wonderful review. We're delighted to hear that Michael was able to assist you so effectively throughout the snagging process. We'll be sure to pass on your kind comments to him. Thank you for choosing us and we wish you many happy years in your new home.
Reply from Story Homes
Thank you for taking the time to leave us a 5-star review. We really appreciate your feedback.
Swift reply and solution to my query
Swift reply and solution to my query
August 18, 2026
Unprompted review
Reply from Story Homes
Thank you for the 5-star review. We're glad we could respond promptly and provide the solution you needed.
Amazing sales staff…
Rachel was amazing from the start.very knowledgeable and gave great advice when choosing our options.
Wd were kept up to date with build stages every step of the way.
Rachel made this whole process stress free and enjoyable.an absolute credit to story homes.
Thank you so much
August 5, 2026
Unprompted review
Reply from Story Homes
Hi Lisa,
Thank you so much for your lovely review! We’re really happy to hear Rachel has been amazing from day one. Her knowledge and advice really do make such a difference, so she’ll be thrilled to know you felt so supported when choosing your options.
It’s great to hear you were kept updated throughout the build and that the whole process felt stress‑free and enjoyable — that’s exactly what we want for our customers. Rachel really is a credit to Story Homes, and your kind words mean a lot.
Thanks again for taking the time to share your experience. We hope you’re loving your new home!
Warm wishes,
Story Homes
Sadler Woods Eaglescliffe - James Taylor - OUTSTANDING SERVICE
I wanted to take this opportunity to highlight the fantastic service my wife and I received at one of your sales offices earlier today.
We are in the process of looking for a new home and having visited many other developers and (quite frankly) being not impressed with the service and / or first impressions we had received during our search, until we happened to visit Sadler Woods in Eaglescliffe and met with James Taylor.
What a WONDERFUL experience we had, the service provided by James and his attentive / caring manner I have to say (compared to the other so called 5 star) developers, was not only far superior but I would go as far as to say, second to none.
I am very much a stickler for detail, being OCD by nature, and as such presumed my endless property and development questions would (as already experienced elsewhere) be tiresome for Story Homes (as it seemed for other developers) - how wrong I was, James was not only a fountain of knowledge, but also listened to each and every question and gave us all the information we needed as opposed to what we wanted to hear.
Truly outstanding service provided by James, so much so we have immediately reserved our new home on Phase 2 and cannot wait to complete on the same.
Story Homes Sadler Woods are by far head and shoulders above all other developers in Eaglescliffe and deserve their 5 STAR RATING!!!
I would highly recommend them and if you are looking to buy your next house or even first home - JAMES is the man who will for sure help you realising your dreams.
August 17, 2026
Unprompted review
Reply from Story Homes
Hi Robert,
Thank you so much for sharing such an exceptional review. We’re absolutely delighted to hear about the fantastic experience you and your wife had when visiting Sadler Woods, and especially with James.
Your comments about the level of care, attention to detail, and genuine support James provided mean a great deal to us. He takes immense pride in helping customers feel informed and confident, and knowing he exceeded your expectations — particularly after visiting other developers — is truly wonderful feedback.
We’re thrilled that every question you had was met with the time, knowledge, and clarity you deserved. Reserving your new home on Phase 2 is an exciting milestone, and we’re honoured you chose Story Homes for such an important decision.
Thank you again for your kind words and your recommendation. We look forward to welcoming you into your new Story home and supporting you throughout the rest of your journey.
Warm regards,
Story Homes
Fantastic experience
Fantastic experience, Sean at Beaumont grange was helpful throughout with excellent advice and really made the process so much easier ! And the house is amazing quality from story, 5/5 from me !
August 7, 2026
Unprompted review
Reply from Story Homes
Hi Craig,
Thank you so much for your fantastic review. We’re delighted to hear that you had such a positive experience at Beaumont Grange. Sean will be thrilled to know his advice and support made the process easier for you — he takes great pride in helping customers feel confident every step of the way.
It’s wonderful to hear how happy you are with the quality of your new Story home. Your feedback means a lot to us, and we’re grateful you took the time to share it.
Wishing you many happy years in your new home.
Kind regards,
Story Homes
I called into the show home/marketing…
I called into the show home/marketing suite this afternoon at Woodbridge Green and was very warmly greeted by Jonathon and a lovely young lady. Immediately we felt that they were interested in helping, without feeling any of the anticipated pressure/sales pitch. I was provided with excellent, clear information and now have what I need to be able to take the next step towards a potential purchase. Thank you.
August 15, 2026
Unprompted review
Reply from Story Homes
Thank you for taking the time to share your experience. We’re so pleased to hear that your visit to Woodbridge Green was met with such a warm welcome. It’s great to know that Jonathon and the team made you feel supported without any pressure, and that the information provided helped you feel confident about your next steps.
We’ll be sure to pass on your kind words. Thank you again, and we hope to continue supporting you as you explore a potential new home at Woodbridge Green.
Fantastic experience with Story Homes…
Fantastic experience with Story Homes from start to finish. As a first-time buyer with no chain, the process was incredibly quick and straightforward. A big shout-out to Sean, who was absolutely brilliant throughout. He was extremely helpful, knowledgeable and always available to answer any questions, making the whole process feel easy and stress-free. His support and guidance really made a difference. Thank you, Sean! I couldn’t be happier with my new home at Beaumont Grange, Darlington. Highly recommend!
June 1, 2026
Unprompted review
Reply from Story Homes
Hi Curtis,
Thank you for your fantastic feedback. We’re delighted to hear that your first-time buying experience at Beaumont Grange was so quick, straightforward, and stress-free. It’s wonderful to know that Sean’s knowledge, support, and guidance made such a positive difference throughout your journey.
We’ll be sure to pass on your kind words to Sean. Congratulations on your new home, and we hope you enjoy many happy years at Beaumont Grange!
Fantastic customer care
Fantastic customer care, with technicians who go the extra mile to resolve the issue and ensure everything is left clean and tidy afterwards. Appointments are always clearly communicated ahead of time, and the customer care team will work with you to understand your needs. Michael, Mark, and Lee have all gone above and beyond for us, and we're very grateful for that.
June 2, 2026
Unprompted review
Reply from Story Homes
Hi Gareth,
thank you for your fantastic feedback. We’re delighted to hear that you’ve received such a high level of customer care and that our team has gone above and beyond to support you. It’s great to know that Michael, Mark and Lee have all provided helpful, professional service and that communication around appointments has been clear throughout.
Rachel/Brooke/Chris
We had Rachel, Brooke and Chris(site manager) handling our move and settle in process. Honestly they could not be faulted with the support given throughout ans after! I am not one for words but the fact i am leaving a review speaks volumes. Thanks guys.
August 11, 2026
Unprompted review
Reply from Story Homes
Hi Daniel,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Rachel, Brooke and Chris provided such excellent support throughout your move and settling-in process. It’s fantastic to know that their support continued after you moved in too.
We really appreciate you sharing your experience with us.
We have recently purchased a house at…
We have recently purchased a house at Robinson Field with Rachel. The service has been great. Rachel has been excellent throughout and giving us regular updates.
August 11, 2026
Unprompted review
Reply from Story Homes
Hi Luke,
Thank you for your lovely feedback. We’re delighted to hear that you’ve had such a positive experience purchasing your new home at Robinson Fields and that Rachel has provided excellent support and regular updates throughout your journey. Thanks again!
Amanda Blyth was very helpful and…
Amanda Blyth was very helpful and friendly
August 7, 2026
Unprompted review
Reply from Story Homes
Hi Grant,
Thank you for your lovely feedback. We’re delighted to hear that Amanda was so helpful and friendly during your experience with us.
Excellent from start to finish
Fantastic staff, helpful throughout the process from the early bird release to moving in. Amber, Brooke and Rachel are an asset to the company. We are really happy with the quality of our new home, the build team have done a brilliant job.
July 31, 2026
Unprompted review
Reply from Story Homes
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Amber, Brooke and Rachel provided such helpful support throughout your journey, from the early bird release right through to moving into your new home. It’s also wonderful to know that you’re so pleased with the quality of your home and the work of our site team. Thanks again.
Brooke
Our sales person, Brooke has been very helpful and has always been on hand to help us reserve and purchase the property. She’s always been available and helpful to answer any queries big or small
August 7, 2026
Unprompted review
Reply from Story Homes
Hi Liam,
Thank you for your lovely feedback. We’re delighted to hear that Brooke has been so helpful and supportive throughout your reservation and purchase journey. It’s great to know she has always been available to answer your questions and provide guidance whenever you’ve needed it. Thanks again.
Amber has been amazing
Amber has been amazing from day 1. She explains everything really well and is very quick and thorough with responding to queries. She has made me feel supported and valued throughout the whole process so far and I’m really grateful.
June 5, 2026
Unprompted review
Reply from Story Homes
Hi Brandon,
Thank you for your wonderful feedback. We’re delighted to hear that Amber has provided such fantastic support from the very beginning of your homebuying journey. It’s great to know that her clear explanations, quick responses, and thorough approach have helped you feel supported and valued throughout the process.
Story Homes, Garstang
I am really looking forward to moving into my new Story home in Garstang. The whole experience has been really positive, and a special thank you to Mark Fletcher, who has been very helpful, kind and supportive throughout the process. Nothing has ever been too much trouble and he has guided me though all the choices with patience and professionalism, making what could have been an overwhelming experience feel enjoyable and straightforward. Excellent customer service. Thank you, Story Homes and especially Mark for being so kind
July 23, 2026
Unprompted review
Reply from Story Homes
Hi Kay,
Thank you for your wonderful feedback. We’re delighted to hear that your experience so far has been so positive and that Mark has provided such kind, patient, and professional support throughout your homebuying journey at Stonebrook Meadows. It’s fantastic to know he has helped make the process feel straightforward and enjoyable, particularly when it comes to navigating all the choices for your new home. Thanks again.
Michael was most helpful when the issue…
Michael was most helpful when the issue was reported and the lads who cam out were great
August 5, 2026
Unprompted review
Reply from Story Homes
Hi Paul,
Thank you for your feedback. We’re delighted to hear that Michael was so helpful when you reported the issue and that the team who attended your home provided a great service.
Michael was a fabulous help and offered…
Michael was a fabulous help and offered support straightaway: very quick and efficient. Michael also said not to think twice before contacting again if we needed anything else. Thanks so much for your help ☺️
August 3, 2026
Unprompted review
Reply from Story Homes
Hi Emma,
Thank you for your lovely feedback. We’re delighted to hear that Michael was able to provide such quick, efficient, and supportive service, and that he made you feel comfortable getting back in touch if you needed any further help. Thanks again.
I would like to say a big thank you to…
I would like to say a big thank you to Story Homes for your excellent service. I had a problem with my shower chrome tap, and your team came and fixed it quickly.
I really appreciate that my home has a two-year warranty, and every time I have had an issue, you have resolved it professionally and without any problems.
The quality of the house is excellent, and I am very happy with my home. Thank you for building such a beautiful, high-quality house and for providing such outstanding customer service.
Thank you again to everyone at Story Homes. I truly appreciate your hard work and support.
July 27, 2026
Unprompted review
Reply from Story Homes
Hi Mojdeh,
Thank you for your wonderful feedback. We’re delighted to hear that your shower tap issue was resolved quickly and professionally, and that you’ve been so pleased with the support you’ve received from our Aftercare team.
It’s fantastic to know that you’re happy with the quality of your home and that our warranty and customer service have given you confidence and peace of mind. We really appreciate you taking the time to share such kind words with the wider Story Homes team. Thanks again.
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