Stove Fitter's Warehouse Reviews 

2,152
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super-efficient with unbeatable prices. They carry large stock, package items well with quick delivery. The purchase was a Hobbit stove with rear flue wedge and stand/log-store.

Rated 5 out of 5 stars

We ordered a few 30-degree bends that weren't available elsewhere. Everything came well packaged and looks great. Just keep in mind that if you order "matte black" painted vitreous pipe from two diffe... See more

Rated 5 out of 5 stars

Very impressed by this company, great technical advice, user friendly website and somebody at the end of a phone line if you need help,very rare these days!! I made a mistake on the delivery day and a... See more

Rated 5 out of 5 stars

Cannot fault this company. We contacted them both before and after purchase - every time they were really responsive and helpful. That is a rarity with companies these days so it is so refreshing to c... See more

Company details

  1. Wood Stove Shop
  2. Chimney Service
  3. Do-it-Yourself Shop
  4. Fireplace Store

Written by the company

We are the specialists in wood burning stoves (no gas, electric, oil, bioethanol or fake flame).


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,152)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Stove equipment

Very easy to deal with. Fitting kit and stove all arrived on time. Lots of advice both verbal and on website

April 18, 2024
Rated 4 out of 5 stars

Great service but.....

The item was well protected and delivered on time however the company you use I really wasn't impressed with. They provided no trolley for the delivery driver and a cast iron stove is extremely heavy. I loaned him my trolley or the item could not have been moved. No problems with you at all but more attention to these occurrences need to be highlighted for the safety and well being of those trying to do a good job. Thankyou

April 17, 2024
Stove Fitter's Warehouse logo

Reply from Stove Fitter's Warehouse

Very sorry to hear this. We always pay for tail lift and pallet truck delivery. The big pallet networks use smaller local companies for the last stretch and sometimes these companies can be a pain. Fullest apologies. Julian

Advertisement
Rated 5 out of 5 stars

Excellent in every way.

Very helpful from the start. All my enquiries were answered rapidly and all questions answered. The actual delivery was great and they kept hold of the item until we were ready to receive it. Also provided our installer with real time backup during the install as unforseen questions were raised from our planning dept. I would highly recommend. They are committed to complete customer satisfaction.

November 25, 2023
Advertisement
Rated 5 out of 5 stars

I bought a Dik Guerts stove from…

I bought a Dik Guerts stove from Stovefitters. Very good communication and delivered on time well packaged on pallets. I had some communication with Julian afterwards and very quick responses.

February 13, 2024
Rated 5 out of 5 stars

Ivar 5 and 8 both great stoves

Having bought an Ivar 5 last year from Stove Fitters, I then bought its bigger brother Ivar 8 this February. As well as offering very competitive pricing, Julian and his team were very patient and helpful, especially with the specification, siting and fitting of the flue pipes.

The Ivar 8 has one simple control lever so can easily be throttled back from full blast to coast along at half power. It produces less ash and burns much better than the old Stovax 8 it replaced. A huge improvement!

The only real problem I had was with the delivery as both stoves did not come on the day advised. Seems I was unlucky but maybe best to keep checking with SFW. The stoves come direct from the main UK warehouse on a half pallet via a courier.

I also found it helpful to look at the Ivar 8 videos on U tube (eg. the tortoise!)

February 13, 2024
Advertisement
Rated 5 out of 5 stars

i lost cowl for dura flue

i ordered a dura flue over a year ago stove fitters done my design , all deliverd in a few days but after moving it around the house several times i had lost the cowl , got my install date and realised i misplaced the cowl , phoned stove fitters spoke to a very nice lady ordered cowl , it arrived in less than 24hours , i didnt have to cancel my install ,great service from start to finish

February 2, 2024
Rated 5 out of 5 stars

Whole experience was a pleasure

Whole experience was a pleasure, simple, straightforward, good comms and delivery, stove was perfectly protected in the packaging and delivery was excellent. Great little stove now installed and I would definitely recommend 🌟

January 24, 2024
Rated 5 out of 5 stars

Great service

Great service we had an issue that was dealt with quickly and efficiently. This meant that our goods were delivered on time and in excellent condition. Thanks to all concerned we would have no hesitation in using this service again.

January 15, 2024
Advertisement
Rated 5 out of 5 stars

Love my stove!

Love my stove!
Ordered my stove easily from the website. They kept me informed of delivery and on the day of delivery, I was contacted by the driver to let me know he would be about an hour. Delivered to the door as expected time. Would highly recommend this site.

January 11, 2024
Rated 5 out of 5 stars

Easily navigated website that presented…

Easily navigated website that presented Stovefitterswarehouse products clearly and effectively. I liked the option to buy an all-included kit of parts for fitting a chimney liner. And, indeed all the parts needed were there. Combined with the infographics this made the job so much easier. I am not a trade professional but I was quite comfortable doing the job myself. Thank you.

January 10, 2024
Rated 5 out of 5 stars

Log burner installation parts.

I placed my order on 8/1/24, added an additional item which I'd forgotten to order on 9/1/24 and received my delivery on 10/1/24. The delivery arrived very well packaged on a pallet and in perfect condition, on inspection all items are of top quality, I am so glad I used Stove Fitter's Warehouse for my log burner installation parts, I highly recommend them, many thanks, Martyn.

January 9, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look