StovesAreUs Reviews 

6,528
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 848 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and very competitive market prices, noting that orders arrive promptly and are always securely packaged. People are also extremely happy with the high quality of items purchased, describing the products as robust, well-built, and functioning to absolute perfection. However, some people mentioned minor issues regarding customer communication and tracking updates during the shipping process. A few consumers also experienced missing parts or delivery delays with specific items arriving separately later on, which required additional follow-up work.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Product

Users describe positive interactions with product, highlighting excellent quality and performance. Consumers... See more

Service

Consumers find service to be positive, highlighting prompt, efficient, and friendly support from the team.... See more

Price

People report high satisfaction with the competitive and reasonable pricing offered. Customers frequently... See more

Order

Customers consistently note positive experiences with order processes being easy and intuitive, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more

Rated 5 out of 5 stars

Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more

Rated 5 out of 5 stars

Ordering online was easy, the only niggle was I did not hear about delivery until I contacted StovesAreUs by email. I quickly got a reply to say they were waiting for it to come into stock which was 3... See more

Rated 5 out of 5 stars

I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more



Company details

  1. Wood Stove Shop
  2. Appliance Store
  3. Fireplace Store
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company

StovesAreUs

Written by the company

Free UK Delivery
For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
Free Next Day Delivery*
FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
Safe and Secure payment options
All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
30 Day Money Back
Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
Free Two Man Delivery
Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
Showroom
We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.

Free Delivery

Free Mainland UK Delivery

Free delivery available to mainland UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(6,528)

822 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good product but packaging leaves a lot…

Good product but packaging leaves a lot to be desired. Ordered a firepit. It came in a damaged box with no internal packaging around it so it was thrown around during movement and delivery. Something needs to be done about the way the products are packaged.

July 16, 2026
Unprompted review
StovesAreUs logo

Reply from StovesAreUs

Good afternoon

Thank you for your feedback. We're glad you're happy with the product, but we're sorry the packaging wasn't up to standard.

We'll pass your comments on to help prevent this from happening in the future.

Many thanks
StovesAreUs

Rated 5 out of 5 stars

Great

Great, answered questions before I bought and really good aftercare
Bbq is awesome, good thick steel, great cooking area. Only problem with the smoker is the air inlet is too small, otherwise- amazing

July 14, 2026
Rated 5 out of 5 stars

Excellent service!

I purchased an air conditioner from StovesAreUs on line and would recommend this company to all. Ordering was easy with updates and super fast postage with it arriving in a couple of days as stated. I couldn't be more happier with the product or the service that I received.
Even the price of the air conditioner was well under other companies for the exact same product.
Well done and again thank you for a smooth transaction.

July 14, 2026
Rated 1 out of 5 stars

£100 increase overnight

I enquired about an aircon ,was told there were plenty . I said it's in my basket I'll be paying this eve or in the morning,they said that's fine . When I went to pay in the morning they had put it up £100 overnight . Pure Profiteering.

June 12, 2026
StovesAreUs logo

Reply from StovesAreUs

We're sorry to hear you're disappointed.

Due to the exceptionally high demand during the recent warm weather, our air conditioning prices changed in line with supplier costs and market conditions. These price changes were applied across our website and were not related to your enquiry or the fact that the item was in your basket.

If you'd like to discuss your experience further, please contact us directly and we'll be happy to help.

Kind regards,
StovesAreUs

Rated 5 out of 5 stars

New Grillstream BBQ

I found a Grillstream BBQ slightly cheaper elsewhere by Stovesareus match this plus £10 extra. They dispatched straight away and followed up with emails. Great company and there is actually somebody to speak to rather than a computer bot! I would definitely use them again and recommend to others.

July 13, 2026
Rated 5 out of 5 stars

Great Log Burner and surround

Bought a log burner then followed up with a fire surround . Easy to order and kept fully updated throughout both transactions . Both received in perfect condition as described

July 10, 2026

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