The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can only recommend

Was well looked after by Stow Bros.

Hanna Dewsnap particularly was a great property manager and really looked after me well. Can't recommend them enough.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently excellent service

Impressed by the consistent high level of service from Stow Brothers property management. Staff members, especially Hanna Dewsnap, are really helpful and sort out any issues promptly and effectively. Hanna is organised and on the ball, always giving us advance notice of works to be done and landlord requirements.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth

Hanna is an excellent property manager, in regular communication to ensure everything is okay and quick to solve any issues that arise

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Anita DaOutstanding Long‑Term Support from Anita Dattatta for…

I’ve worked with Anita Datta for several years, during which she managed my rental property and supported me through multiple tenant cycles.

Throughout this time, Anita has been consistently reliable, responsive, and genuinely committed to making the process smooth for both landlord and tenants.

She communicates clearly, deals with issues promptly, and always keeps me informed without ever overwhelming me with unnecessary detail. I’ve particularly appreciated her calm, practical approach and her ability to resolve challenges before they escalate.
Anita builds trust quickly — with me as a landlord and with the tenants she manages — and that has made a huge difference in ensuring long-term, positive relationships. Her professionalism, integrity, and attention to detail have given me real peace of mind over the years.

I would happily recommend Anita to anyone looking for a dependable and thoughtful estate agent who truly cares about the people she works with.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any other letting agent or property manager we have encountered as tenants. Thank you Hanna!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Stow Brothers - Highams Park

I’m extremely grateful to the Highams Park branch of Stow Brothers for their help in the sale of my property during what has been an unpredictable period for the housing market. A big thank you to the whole team for their patience and guidance.

The agency manager, Jon, offered his support throughout the ups and downs of the process, showing genuine warmth and empathy, and demonstrating strong negotiating skills when it came down to offers and the end of sale process.

I also want to give a special mention to Jessica, the agent who found and secured our buyers. Jessica has great interpersonal skills, and I witnessed firsthand the attentive, highly professional, and customer-centric way in which she handles viewings, taking time to build rapport with prospective buyers through her friendly, chatty manner.

If you’re looking to sell a property in the Highams Park / Chingford area, I couldn’t recommend these guys highly enough.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Strong recommendation for Stow Brothers…

I couldn’t recommend Stow Brothers enough. Estate agents often get a bad rep, but our experience with them was great - they were professional, efficient and thoughtful throughout and despite a lengthy and complex sale and chain. We felt like we had the best possible team supporting us - particularly William and Claudia, however everyone in the office was helpful, and unlike other agents the phone was always answered and calls/emails were always responded to. Wouldn’t hesitate to recommend them to friends etc.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Hanna Dewsnap

Hanna Dewsnap has for years been managing a rental property belonging to my church. She has always been fast and efficient in sorting out any issues and has always been a delight to deal with. I would recommend this company and especially Hanna to anyone who is looking for a good letting agent.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Anita Datta is an excellent property manager

Anita Datta is an excellent property manager. She manages the property with great care and professionalism, and her communication is always clear, timely, and reassuring. It’s obvious that she takes pride in her work, and it’s been a real comfort knowing the property is in such good hands. I genuinely appreciate all the support she provides and would highly recommend her.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

There is a very different feel to their company - they are local and care about their landlords and tenants alike.

Stow Brothers have managed the tenancy on our mother's flat for the past 6 years. They found us lovely tenants who have enjoyed and looked after the property really beautifully during the tenancy. Stow Brothers have always been easy to contact, swift to deal with or support us in dealing with any issues arising. There is a very different feel to their company - they are local and care about their landlords and tenants alike.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer - Great Experience

Had a great experience with Stow Brothers purchasing our first home! During our search, we attended a number of viewings and Stow Brothers definitely stood out on how slick they run them and always found the agent showing us around to be super attentive and ready to answer any questions.

We worked with the E11 office throughout the purchasing process. Communication was great with everyone I interacted with but I especially want to recognise Mia Francis who was our Sales Progressor who was absolutely fantastic...very responsive, super friendly and gave excellent guidance throughout.

Very excited to be in our new home!

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Had a very mixed time selling

Had a very mixed time selling Senior guy met at property who gave in incorrect advice on price.. Wasted a month of time, but never heard from again.. Then was handed over to a "senior sales progressor" who was just so annoying and always had to have to last word, which was usually a put down... at one point overran the negotiations and missed out both parties solicitors... Really over stepped the mark as they are unqualified and presumably just likes the power trip... Forgetting that I as the seller pay their wages..!!!
Will not be using again.... And now after sale not one word from them just out of office replies....where are the good estate agents.!!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

We have had our property managed by…

We have had our property managed by Stow Brothers since 2022 and we are very happy with their services. Anita is our property manager and she is very thorough and timely in all her correspondence and in sorting anything that is needed. I would happily recommend their services to everyone!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience at Stow Brothers

Hanna Dewsnap at Stow Brothers has been very helpful and professional in managing my property. Communication has always been clear and timely, and I’ve appreciated her support throughout.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A lot better than the usual estate agent experience

I recently did a purchase through them, and it was a lot better than the usual experience you get with estate agents in the UK. Found it really helpful that they had specialist sales progressors (rather than the marketing person taking you through the buying process), since they are quite different skillsets. (And thanks to my sales progressor Poppy for being really helpful throughout!)
When dealing with the Stow Brothers, I didn't experience the usual hard-selling, corner-cutting, blatant lying or 'computer says no' that you get with estate agents. (And when you asked them to pass on a message to the sellers, they would usually actually do so.) This made it a lot easier for me to understand where the other side were coming from throughout the process, and helped things proceed in a collaborative manner.

December 13, 2025
Unprompted review

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