The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Working with Ellie Smith has been great. She is responsive and helpful ensuring that our move into our new property was as smooth as possible. We would highly recommend Ellie and Stow Brothers!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Holly was fantastic during our viewings…

Holly was fantastic during our viewings process and kept us updated with any changes throughout. She was friendly and professional and it was clear that she was trying to help us in whatever way she could, thankyou Holly!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Wild genuinely saved me

She secured me a beautiful river side, first time let in Fish Island at lightning speed. Viewed on Tuesday, agreed and sorted by Friday.

My circumstances weren’t straightforward, but Lauren went out of her way to make it work. She handled negotiations with the landlord brilliantly and helped structure an arrangement so the tenancy could proceed. I genuinely don’t think this would have happened without her persistence and care.

She was calm, responsive, human, and relentlessly helpful throughout. What could have been an incredibly stressful situation was handled with total professionalism and empathy.

If Lauren hadn’t stepped in, I honestly don’t know where I’d be. Absolute credit to Stow Brothers Hackney. Couldn’t recommend her more highly.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fab team to deal with

Fab team to deal with - friendly, professional & knowledgeable staff always on hand to help.
A special big thanks to Gok & Ellie.
Highly recommend.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I decided to go with the Stow Brothers in Highams Park because Jon seemed more like someone I could relate to & get on with than the other suited, (and some quite pushy), estate agents who had come round. The photos & brochure were both of a very high quality, almost made me want to stay in my house! All team members were friendly, helpful & professional. All went well, no complaints at all.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Professional & Helpful

The team was highly professional in helping me to secure my new lease. Especially Ryan, who followed up with me diligently, gave me all the much needed information and guided me through the entire process. I would recommend anyday.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

After a long search for the right place…

After a long search for the right place in the tumultuous London property market. Lauren wild helped me find the perfect place. She was a pleasure when showing me around the flat and made the process transparent , easy and really helped me
With my offer. Thankyou !

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely team! Thank you Holly

Such a great team here, all so friendly and helpful. Holly was so lovely and on top of things - our viewing / move in process was so smooth, we're super grateful!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Stow Brothers

Excellent service from Stow Brothers, and in particular Will Jackson, who looked after us throughout the process. I genuinely can’t fault any aspect of how they work. Their processes are slick, well-organised and thoroughly professional, which made what can be a stressful experience feel straightforward and reassuring. Communication was consistently clear and very responsive, and we always felt well informed and supported. I would highly recommend Stow Brothers to anyone looking to sell their home.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing agents

Amazing agents! Holly and Tanika were great - super responsive and quick. Highly recommend.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great property management at Stow Brothers

We’ve had a great experience with Ashleigh Marques, who manages our rental property. She’s always friendly, responsive, and genuinely helpful whenever we need anything. It’s reassuring to know our property is in such capable hands. Thank you, Ashleigh!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

An absolutely pathetic estate agent

An absolutely pathetic estate agent! Started to sell my house with them. They got measurements incorrect, photos not professional and zero marketing. They lied about house viewings and viewers did not turn up. Gesture of goodwill, go and pick up a bottle of wine at offlicence 😂😂😂 Do yourself a favour do not do any business with this lot!!!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier Service!

Great all round service and care. Professional team members that provide dedicated and personalised landlord service. In my case Ellie, is always available to assist - she ensures that everything is clearly detailed and documented with no hidden extras. Highly recommended.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ellie has been absolutely wonderful…

Ellie has been absolutely wonderful since we moved into the property almost 2 years ago. Nothing is too much, she is polite, helpful and resolves any issue without delay. She is a real star and a credit to Stow Brothers.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was amazing

Lauren - Hackney office - was amazing. Helpful, proactive, and gave useful advice. All very welcome as I had just relocated to the UK. She moved fast so that I could get the property I wanted and move in within a week. She also worked hard to make up for missing staff in her team. The others from her office whom I interacted with were also helpful and friendly. I felt safe in comfortable hands the entire process. Highly recommended.

January 8, 2026
Unprompted review

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