The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Completing the sale

It was not the service of finding a buyer, it was what the effort they put in to complete the sale. Especially, Paul Lenard

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

I’m waiting for this nightmare with…

I’m waiting for this nightmare with Stowbrothers to end… it’s been 3 months post sale the house of our house, we have no chain, and with still have no update. The sales progress team is unresponsive, have zero urgency, telling me the delay is from my buyers solicitors searching the wrong address on one of their searches…this has been the response for the last month (when they reply) costing me £2.5k every month with the house untenanted. Pick up your game, give me a proper update and actually chase this settlement along.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with Tom @ Stow Bros Wanstead

I had a really positive experience with the Wanstead office whilst searching for a rental property. Tom was extremely helpful throughout the entire process. He was professional, responsive, and always willing to answer any questions I had. He made what can often be a stressful process feel much smoother and more straightforward.

I would highly recommend Tom and the team to anyone looking for a property to rent. Thank you again for all your help!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Had two viewings booked with Jessica…

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level of knowledge and information learnt before hand. One of the property was not suitable for our needs, Jessica still was very keen to serve us and suggest other options. Many thanks Jessica.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with Stow Brothers agent Ellie Smith

I’ve had a really positive experience with Ellie Smith as the real estate agent managing the flat I currently rent. She has been consistently professional, approachable, and responsive whenever I’ve needed assistance. Any questions or concerns I’ve raised have been handled quickly and efficiently, which makes a huge difference when renting.

Ellie communicates clearly and keeps everything straightforward, ensuring that the process is smooth and stress-free. It’s reassuring to know that the property is being looked after by someone who genuinely cares about both the tenants and the property itself.

Overall, I would highly recommend Ellie to anyone looking for a reliable and attentive real estate agent.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I genuinely couldn’t be happier with…


I genuinely couldn’t be happier with the service I’ve received from Hanna Dewsnap my letting agent. From day one, she has gone above and beyond to make the entire process smooth, efficient, and completely stress-free. Her professionalism, expertise, and dedication really sets her apart.
She handles every aspect of managing my property with outstanding attention to detail—from finding excellent tenants quickly to managing all the day-to-day responsibilities seamlessly. Communication has been exceptional throughout; I’m always kept fully informed, and any questions or issues are dealt with almost immediately.
What I appreciate most is her proactive approach and genuine commitment to delivering a first-class service. It’s clear that she truly cares about both landlords and tenants, which gives me complete confidence that my property is being managed to the highest standard.
I wouldn’t hesitate for a second to recommend her to any landlord looking for a reliable, efficient, and thoroughly professional letting agent. An absolutely fantastic experience all around.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

From finding our new home to selling…

From finding our new home to selling our house and completing on our new house, Stow Brothers (Amy and Anita in particular) have made the whole process faiirly easy and stressfree. Amy has been excellent at getting the best price for my house and Anita has been so efficient at dealing with all my queries and completng the whole process as quickky as possible. Thanks a lot. I would definitely recommend SB.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Mia from Highams Park office has been…

Mia from Highams Park office has been incredible!!
Mia was amazing to work with during my house move. She was incredibly responsive and always made time to answer my questions, no matter how small.
She was also so reassuring throughout the whole process, which made a big difference during what can be a stressful time. She went above and beyond by keeping me updated, checking in regularly, and making sure everything stayed on track. I genuinely felt like she got it over the line for us.
I’m really grateful for her support and wouldn’t hesitate to recommend her she deserves a gold medal!!!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

E4 Stow Brothers

We had an excellent experience selling our home with E4 Stow Brothers. From the very first valuation through to completion, the whole process was handled professionally, efficiently, and with great attention to detail.

We had Mia to guide us through the process and her communication was outstanding throughout — we were always kept informed, and any questions were answered quickly and clearly.

What really stood out was how proactive she was in managing the chain and keeping everything on track. Selling a house can be stressful, but Mia made the whole experience feel smooth and well-managed from start to finish.

I genuinely felt Mia had our best interests at heart and went above and beyond to get the sale over the line. I wouldn’t hesitate to recommend Mia and her colleagues at Stow Brothers to anyone looking to sell their home.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Anita

Anita at the Wanstead branch was a huge help during the progress of my purchase- and beyond. She helped things run smoothly and nothing was too much trouble. Having a designated person to contact made things so much easier and I was very pleased with the service provided.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience.

Very pleased to have used The Stow Brothers, Freddie was very proactive in chasing up various parties and always quickly responded to me when I had questions. They also had an actual marketing strategy to market my flat and very quickly got a buyer. Would definitely use Stow again in the future.

April 17, 2026
Unprompted review

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