The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Ellie Smith has been my contact at the…

Ellie Smith has been my contact at the stow bros for over a year she has always gone above and beyond for me when I have had an issue. She is very accommodating, understanding and great at managing expectations. She is a real asset you to the stow bros

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service

The Walthamstow Team handle the letting and management of our property with absolute professionalism. Anita Datta in particular has been so friendly and helpful, answering promptly to every questions we might have, and dealing efficiently with every issue we encountered so far. Would highly recommend!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience to date with Stow…

Wonderful experience to date with Stow Brothers, this is the second property I have rent through the Walthamstow team. Ellie Smith in particular has been a huge help throughout my current tenancy, she is incredibly prompt and helps solve any issues I have had with speed.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly professionalism

Tanika Joseph & Ashleigh Marques are working well together to handle the letting and ongoing management of our property. Doing this with a friendly, efficient and very helpful professionalism. Would highly recommend

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Honest, transparent, responsive

Selling my property through Stow Brothers was a positive experience. These processes can often be slow, stressful and complicated, but Sam was always really responsive (picking up the phone, or getting back over email really quickly), transparent, honest and clear about the timeline, next steps and where the buyer was at.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!!

Great service!!

I have recently become a landlord thanks to Stow Brothers, and from the start of the process Sophie Ismail, Ryan Ndala, and Rhea Barklem-Shulz have been very helpful. I want to thank them all for their hard work, and clear communication.

I have asked them plenty of questions which they are happy to answer, and help without any bother. So thankyou so much. I am happy I chose them as an estate agents.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend Stow…

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress free for us as possible. She has been really responsive and lovely to deal with.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Team

The first day that Andy came to my property property, he was polite friendly and explained every step of the pocess. He even made himself available for me to call him at weekends if needed to. Then he passed the next stage to Claudia who look after me very well. When she was off on leave she emailed me that Anita will look after the process until she returns. Infant. The whole team was fantastic and they feed back to me at every step. I was very happy with the services I received from Stow Brothers. Thank you once again Team Stow Brothers.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely grateful


I am extremely grateful for all the help I received from Dhurata Behari and Ellie Smith. They have always been a huge help and consistently responded very promptly whenever I had questions or needed support. I was very satisfied with the entire experience, everything was handled professionally, and my deposits were returned without any issues. I truly recommend them from the bottom of my heart.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly!

We’ve been very happy with Ellie, who always tries her best to address our needs as tenants. She is very friendly, professional and has acted promptly whenever we needed urgent help.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The entire team were really helpful, supportive and responsive during the sale of the property. Mia (Highams Park) Sales Progressor was excellent. She kept me up to date, followed up with solicitors and other agents and took all the stress out of the entire process. Great service and would definitely recommend to others wishing to sell their home.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Estate Agents

Anitta was reliable and always on hand to to assist where possible. They have a good sense of the local knowledge and that makes a huge difference when you are looking to buy or rent.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ryan and Tanika were absolutely…

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smoothly, and they responded to every email promptly — I genuinely couldn’t fault them.

As a landlord, I found them incredibly helpful, and they did a great job finding good tenants. The whole experience, not just with Ryan and Tanika but with everyone involved, was excellent from start to finish. I wouldn’t hesitate to recommend them

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I decided to use Stow Brothers to sell my property on a personal recommendation, and it was absolutely the right choice the whole way through the process.

As a team they thoroughly understand that they are dealing with peoples homes and the memories within. I felt very supported and valued. It never felt like a business transaction.
From the very beginning when I visited the Hackney office it was a wonderful experience:-
Eva was welcoming and friendly and without any pressure for me to use Stow Brothers. When she came to see my property for a market appraisal she took time to understand me as a person and what my home meant to me and the reason for selling.
Dani came to photograph the property and was friendly, respectful and creative. We had fun arranging the space.
Vicki who showed the property was warm, confident and reassuring.
Patrick has looked after the after sales, he has been consistently attentive, and very easy to communicate with.
The whole team are glorious!
They just get it.
Thank you all for making an emotional but very necessary process smooth and fun.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Stow Bros - Ellie Smith

I have been using Ellie Smith at Stow Bros for several years to manage my rental property. Ellie's exceptional and proactive approach to the management of my property gives me complete peace of mind. She found tenants quickly and handles any issues with efficiency.

February 2, 2026
Unprompted review

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