The lady on reception was extremely friendly and helpful , as was the service advisor . I asked if I could collect my car at 4pm if possible. I received a text around 3-30pm advising my car was ready... See more
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See what reviewers are saying
I’ve just purchased a new Mercedes GLC…from the Hamilton branch where the service from Callum Adair was exemplary…transitioning from old car was stress free with assistance on hand any time I needed i... See more
I am extremely pleased with the excellent service I received from Scott Bell during the purchase of my Mercedes-Benz. Scott was very professional, friendly and helpful throughout the entire pro... See more
Absolute appalling customer service Simon service manager very rude booked car in for recall for 1 hr slot at 9am. Now 4.45 still not had a call then recieve health check which stated needed a tyre... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Johnstone Road, ML3 7JP, Hamilton, United Kingdom
- 01698 201500
4.1
Great
461 reviews
Asks customers to review
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Poor Service
I recently had an extremely disappointing experience at a Mercedes dealership, and I feel compelled to share just how poor the service was.
Communication throughout the process was terrible. I was given vague answers to straightforward questions, and I often felt like I was being brushed off rather than properly assisted. On top of that, there was a lack of transparency .
What stood out most was the lack of basic customer care. For a brand that prides itself on luxury and quality, the service I received was anything but. I expected a high standard of professionalism and attention to detail, but instead I left feeling ignored and undervalued.
Also instead of concentrating on why the car has broken down all they want to do is sell you wiper blades or brakes or tyres or all 3 if they could get away with it.
Overall, this was a very poor experience, and I would not recommend this dealership to anyone expecting the level of service typically associated with the brand.
March 17, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Tony,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Awful Service and no response to emails
UPDATES: the day after taking the car home, I noticed cosmetic damage on the charge cover flap that looked like scratches. I took it back to Mercedes who advised it was tape residue. Nobody was able to remove it and I was forced into another visit to get it sorted. I emailed a complaint about very poor service to Stratstone and also direct to the dealership but after 4 days no I have not even had an acknowledgement..fair to say I will never use this garage again.
There were some communication issues between Mercedes Recovery and this dealership that got sorted in the end. I had to chase for updates on my car as I wasn't kept updated initially but this did improve. I was told the car would be washed and vacuumed prior to returning it to me but it was not (I didn't ask for it, but once it was offered I would have expected them to follow through)
March 13, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We appreciate your review and we will make the necessary improvements, we kindly ask you to reach out to us by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Scott,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Just go to the professional guy
I felt I was treated right and listened to. Michael is a very talented professional and made me feel welcome. The cleaning lady made my day and was friendly beyond the role…
February 23, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Mccallum,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Michael at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Useless warranty
The car was excellent, the sales person was excellent and advised me of the 3 month warranty. Some issues were raised the next day.
Fast forward a month or two, sales person has left and I'm now being told that the fault isn't covered under warranty?
It seems I've paid over the odds for a car that isn't quite as it should be. Having to constantly chase the dealer for updates.
God help you if you need support after buying your car. They don't seem to care once you leave.
February 18, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
Thank you for taking the time to rate the experience you have had with Mercedes-Benz of Hamilton . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Mercedes-Benz of Hamilton Customer Services
Courtesy of staff in dealing with…
Courtesy of staff in dealing with arrangements for Service and MOT of my vehicle
Communication was excellent.
February 17, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Hamilton Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Angela,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Best service, best dealership
Car was in for a service and I must say, it was a great experience. From being greeted when I arrived to having a lovely cup of tea. All details on my car were described perfectly to me before any decisions were made. Clear and concise communication.
February 16, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Prompt.courteous and efficient.
February 12, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Kieran was great however …
Kieran was great however general service was not good. Picked up a GLE hybrid that did not have a charged battery, handover was outside in cold freezing rain so difficult to properly inspect the car. As soon as I went to fuel the vehicle I noticed the fuel cap was bent/unaligned so messaged the garage within a few hours of collecting the car. Initial response was fine "bring the car in and we'll look at it". However when I took the car in it was a different sales person (David I think) who took one look at it and said he wasn't even going to try and sort it as in his opinion there was no point trying, and anyway it closed so what's the problem if it's sticking out a bit. Essentially I was completely dismissed and not offered any resolution. This was in addition to some other issues with the tech features where I was booked in for the service team to look at the car and when I turned up they looked at me like "what do you expect us to do". Finally I should say that when you have customers in the showroom staff should probably refrain from sweary banter in the background.
January 30, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Dropped my car off inblimp mode and…
Dropped my car off inblimp mode and they repaired it perfect the next day
February 3, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
CAR MOT
Had my car in mercedes hamikton for an mot all went well they also cleaned car inside and out staff were pleasant, would recomend this garage
January 18, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Mercedes-Benz of Hamilton Customer Services
awesome staff
January 1, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very poor two cars put in for service…
Very poor two cars put in for service both not washed or cleaned but charged for experience
January 5, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Gordon,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Everyone was very courteous in the…
Everyone was very courteous in the branch, nice friendly and helpful
December 23, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Lorna,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Extremely poor
Extremely poor. Did not give me any feedback upon my battery problem and a nice girl admitted she started only 2 weeks ago and knew nothing. This should have been the engineer going over in detail what the problem is???
November 11, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Eamon,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Kirsty Johnston made our experience…
Kirsty Johnston made our experience great. Very pleasant and professional manner throughout. 5 stars to Kirsty.
December 9, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Kirsty will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
Stay away dealer sold me a car with a…
Stay away dealer sold me a car with a scratched screen told me it happened the night before and then asked me to claim on my insurance and they will pay the excess. Frauders
September 21, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Customer Services
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