Stressless® UK Reviews 

2,335
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how much they love the exceptional comfort, stylish designs, and robust craftsmanship of the furniture. Many consumers also appreciate the extremely helpful staff members at the shops and the smooth, professional delivery process. Though some reviewers noted issues with comfort, mentioning that certain seating options felt too hard or caused unexpected back pain. A few other people also felt that delivery timescales occasionally took significantly longer than initially promised during the purchase. Others experienced occasional minor cosmetic defects upon arrival that required service assistance to resolve.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the furniture is exceptionally... See more

Quality

People report positive experiences with quality, highlighting that the furniture is exceptionally well made... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting that items arrived on... See more

Staff

Clients share positive opinions on staff, highlighting helpful and friendly service throughout the purchasing... See more

Service

Consumers find service to be positive, highlighting helpful staff and professional delivery drivers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just treated ourselves to a stressless settee, chair and recliner. They are in an absolutely beautiful colour of sea breeze and for the first time chairs that are properly supporting our agein... See more

Company replied

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,335)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Service

Sofa arrived with a faulty switch. One week later replacement switch was delivered through the post. Then given a date of over 3 weeks to be fitted. Lovely suite but terrible service. I shouldn't have to wait so long for a brand new sofa to be fixed.

February 14, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Irvine,
We are so sorry to know that you are disappointed with the service you have received. If you could send us more details at consumersupport.uk@stressless.com we'll be happy to liaise with your retailer and check this matter further.

Rated 4 out of 5 stars

Leather stressless chair

The chair is first class.the back and arms are very comfortable but the seat leaves a lot to be desired, very hard and quite uncomfortable.the leather covering is beautifully done and looks very classy in the lounge

February 4, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Robinson,
Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the seat cushion. . If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Great customer service

Very good service in the HSL shop in Orpington.
Efficient and fast delivery of our order.

Buyers should be aware that, if they buy Gardsman protection insurance, this should be done at the time of order. It was difficult to buy it a few days after our order, although the lady I spoke to at head office was very helpful and sorted it out.

January 24, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Kashis,

Thank you for sharing your experience, it is very much appreciated!

Rated 2 out of 5 stars

Purchased 2 stressles chairs .very…

Purchased 2 stressles chairs .very disappointed did receive care kit to maintain leather. Considering the price of the items . was given a 50% reduction of care kit . tried to order online .after 2 weeks . told we were to late

January 31, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Perry,
Thank you for taking the time to send us your feedback. We are sorry to know that you encountered difficulties with the leather care kit. Please contact us directly at consumersupport.uk@stressless.com and we will be happy to help further.

Rated 4 out of 5 stars

Robust and comfortable

I am very pleased with the chair. It is very comfortable and seems robust and well made. My only comment is that although by fiddling with it I can work out what the lever and knobs do, some sort of instruction manual would have been useful. There is also nothing to identify which model it is which was a problem when I tried to register it.

January 30, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Leatherdale,

Thank you for taking the time to leave us your feedback. If you still need help identifying the model or using the tension wheels, please contact us directly at consumersupport.uk@stressless.com and we will be happy to help.

Rated 5 out of 5 stars

Beautiful quality as expected

Beautiful quality as expected, it actually feels so much better than our old one - leather / fittings so much improved.

January 26, 2026
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Reply from Stressless® UK

Dear Ms. Barnett,
Thank you for your amazing feedback, it is very much appreciated!

Rated 1 out of 5 stars

Stressless Classic Wingback

My new Stressless Classic Wingback is far from Stressless. It is stressfull and painfull to sit in.
There are raised stitched ribs in the seat that cause pressure points on my posterior that has caused so much pain that I cannot sit in it.
A Stressless technician has looked at it and reported that there is nothing wrong with it.
The chair is of no use to me.

January 22, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Sanders,

Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the Wingback recliner. Our products are thoughtfully designed for both comfort and functionality, with a variety of styles and sizes available. This allows customers to choose the option that best fits their individual needs and provides the most comfortable fit for their body.
We are sorry that you have had reason for complaint, and we regret that we are unable to offer an alternative.

Rated 5 out of 5 stars

Wonderful relaxing and comfortable…

Wonderful relaxing and comfortable chair
Very stylish too
Expensive! But sometimes you get what you pay for

January 31, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Sue,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Beautifully engineered and built chair…

Beautifully engineered and built chair of luxury sitting comfort. Design and materials wonderfully crafted. Nothing better.

January 30, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Graham,

Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless furniture!

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Very comfortable chairs.

January 27, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Leppard,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

The much needed new chair.

The Stressless Mayfair chair is so comfortable and looks great in our room. Everyone wants to try it when they come in. The company we bought it from in Edinburgh were brilliant to deal with.

January 27, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Martin,
Thank you for your amazing feedback, it is very much appreciated!

Rated 3 out of 5 stars

Well made but overpriced

Well made but overpriced

January 24, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Paul,
Thank you for your feedback. We’re pleased you’re happy with the quality and craftmanship of your Stressless furniture. We understand it’s a premium product and appreciate your investment. We hope it brings you lasting comfort.

Rated 1 out of 5 stars

My Stressless chair is wonderfully…

My Stressless chair is wonderfully comfortable but the leather has split in just over 5 years. They claim their furniture will last a lifetime. This a quote from their website. "When you purchase Stressless® furniture, you choose quality that will serve you throughout a lifetime." Mine has lasted just over 5 years. Had I known this would happen I would never have bought a Stressless chair. I am very pleased to have had a phone call from the retailer, Potbury's of Sidmouth who tell me that Stressless are supplying them with a panel and that they will then arrange for the panel to be fitted. If this happens the 1* will become 5* as the customer service will have been exemplary. Watch this space.

January 6, 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Boyce,
We are sorry to learn about your recent experience with your Stressless recliner and we understand your disappointment. We have received your email as well and on this occasion we will liaise with your retailer and check this matter further.

Rated 5 out of 5 stars

Stressless - so comfy

Having noticed a Stressless sofa in the furniture store and found it to be so smart, well made and comfortable we purchased two! for our new home where they now proudly sit, and so do we.
Stressless is simply quality furniture built and finished to a high standard.

January 16, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Tony,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless sofas!

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