Stubble & Co Reviews 

824
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 364 reviews, reviewers overwhelmingly had a great experience with this company. People are truly impressed by the brilliant design, excellent comfort, and high-grade materials used across their entire range of travel bags. Consumers frequently mention the outstanding support provided by friendly staff members who efficiently resolve issues and replace items. Buyers find the products to be versatile and practical for daily commutes as well as longer weekend trips. However, some customers also noted occasional delivery delays with expedited shipping and slower communication regarding processing product returns. A few reviewers experienced minor inconveniences such as broken backpack straps or jammed zippers after extended periods of daily use.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the bags as high quality, impressively... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, responsive, and... See more

Quality

Customers report great satisfaction with the overall quality, highlighting the durable materials, waterproof... See more

Staff

Customers consistently note positive experiences with staff, highlighting quick responses and helpful... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

I received a bag for Christmas and it is great quality apart from the sliding strap adjusters. One snapped in April and I had the bag repaired and yesterday they both snapped within an hour of each o... See more

Rated 5 out of 5 stars

I bought my daughter a hybrid backpack 20l for Christmas and it’s a great item. Stylish and practical. Unfortunately a colleague stood on one of the buckles by accident and broke it. I contacted Stu... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

824 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(824)

365 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement bag

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

Stunning backpack! I got the Everyday Backpack 20L and went on a business trip right after. It is very simple and minimalistic, yet has enough room to store everything! 10/10 would recommend to anyone, and customer support was fantastic as well!

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

The kit bag that you’ve always wanted is here for you.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service a massive help

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great Products & Customer Service

Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service by this company

Excellent service by this company. When the first courier failed to deliver our rucksack, Stubble and Co took the matter in hand and promptly resent a rucksack through DPD; who were excellent. I am delighted with the quality of the rucksack and can’t wait to use it. I highly recommend this product and company.

March 11, 2026
Unprompted review

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