Stubble & Co Reviews 

819
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, finding them durable, versatile, and well-suited for daily use and travel. Many people appreciate the excellent customer service, describing staff as helpful, efficient, and proactive in resolving issues. Reviewers frequently highlight the personalized approach and quick responses from the support team, often leading to immediate and satisfactory resolutions like replacements or repairs. However, some customers also noted issues with delivery services, including parcels arriving late, being lost by couriers, or experiencing delays with next-day options. A few other people also felt that communication regarding delivery problems or refund processing could be slow or unhelpful at times. Additionally, some users reported product issues such as broken zippers or strap adjusters after a period of use, though these were often resolved by customer service.

What people talk about most

Product

Clients share positive opinions on product quality, design, and durability, with many reviewers expressing... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as impeccable, incredible,... See more

Quality

People report positive experiences with quality, often highlighting the impressive durability, waterproof... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their quick, friendly, and helpful... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing backpack that has served me well for almost 2 years. One day, some fabric got stuck in the zipper on the laptop sleeve. I had to break the zipper in order to get my laptop out. I emailed suppo... See more

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

Stubble and Co absolutely took care of me. Customer service is impeccable and they were quick to respond, and quick to help me in my situation. I would recommend them for anyone!


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(819)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bag and customer service

I had a problem with the bag that I purchased. The customer service was excellent, couldn't ask for better or faster service
The bag great, perfect for my needs, maybe the only thing, minor, would be if the main straps could be a bit longer for better adjustment. Otherwise great bag

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I got the Everyday Backbag

I got the Everyday Backbag, and I immediately fall in love with its design, super compact, super comfy to wear as the cushioning is amazing! and have enough pockets for everything I need. being a big guy, I wanted to get backbags that doesn't sit on my "butt" which this one doesn't do bec of the length and design.

highly recommend if you prefer a back bag that sit on back and have a nice fit while being comfy and also other people think its sleek and I think its a super subtle one that I like.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect packable tote bag

I was looking for a packable tote bag for my next trip and I found the perfect one on Stubble and Co. I placed the order last minute and what a surprise to receive the package 2 days after the purchase (I am located in France). The bag looks great, exactly what I expected. I also had a good communication with the customer team. I will buy again for sure!

May 6, 2026
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Rated 5 out of 5 stars

Superb customer service so polite

Superb customer service so polite, quick to respond and above all so focused to conclude the matter to my satisfaction. I made a return and it has to be the easiest thing to do and all over in two e:mails. Thanks.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service is very responsive and helpful

Customer service is very responsive and helpful.
A student discount had been removed from a partner site (“Student Beans”), but they were kind enough to still offer me one.
I’m waiting to receive the bag, but I have no doubt about its quality.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great products.
Had an issue with the delivery company. Spoke to customer service sorted within 10mins .

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, just had an issue with the zip of my bag 18 months after purchase that couldn’t be repaired so they sent me a new bag. Incredible company and service highly recommend!!

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Impressive roll top bag

I purchased a roll top bag and the fit + finish and quality is incredibly good. Seems like this bag will last a long time and I'm looking forward to traveling with it. I had a small issue with my order and customer service had a resolution within an hour. Highly recommend this company.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

The most amazing customer service with super fast and effective communication, as well as beautifully made products. Can’t fault a thing!!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Warranty and Customer Service

I bought the Commuter bag last year, however it needed repairing. It was still under warranty and as the bag was discontinued, they offered a brand new Everyday Back Pack, which I received the next day.

Great customer service and a strong commitment to the warranty. Thank you! Great bags too.

April 15, 2026
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Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service support and within 2 hours we are getting a replacement bag due to a faulty zip. So glad we invested in a reputable company and will always use Stubble and Co for school bags. Thank you very much indeed!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a great experience with customer service—Daphney was incredibly helpful and resolved my query very quickly. She was efficient, friendly, and made the whole process smooth and stress-free. Really appreciate the excellent support!

April 23, 2026
Unprompted review

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