We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
Asks customers to review
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Paul Dennis ref 14403920 Good service
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate you sharing your experience with us. We are so glad you received good service. Thank you for your feedback!
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We appreciate your positive feedback and the five-star rating! We are so glad to hear that our team member was polite and helpful.
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We appreciate you taking the time to share your feedback with us. We are looking into this reference number for you.
Kind regards,
Taran - ST Trustpilot Team
he checked all of the things he can…
he checked all of the things he can check, doing a pressure and flow test and also confirming what i need to do to get it fixed JohnNeylon ref 14407581
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate you taking the time to share your experience with us. It's good to know that the pressure and flow tests were completed and that you received clear guidance on the next steps for resolution.
Kind regards,
Taran - ST Trustpilot Team
Luke T came today on job ref 14402318
Luke T came today on job ref 14402318. Great service highly recommend. Booked in a re visit for further investigating
September 17, 2026
Unprompted review
Reply from Severn Trent
Michael,
We are delighted to hear about your positive experience and that our team member provided great service. Thank you for your kind recommendation and feedback!
Kind regards,
Liv - ST Trustpilot Team
Would give 10 stars if I could!
Would give 10 stars if I could!
Paul Burns 14401411
September 17, 2026
Unprompted review
Reply from Severn Trent
Hey Sandra,
We're so glad you enjoyed your experience with us! Your kind words mean a lot.
Kind regards,
- ST Trustpilot Team
Paul Dennis REF 14385047
Paul Dennis REF 14385047
Good Service
Next step.
September 17, 2026
Unprompted review
Reply from Severn Trent
Jag,
We're happy to hear you had a good experience. We appreciate your positive feedback and look forward to the next step.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
We're delighted to hear that your appointment was great and everything was sorted. Thank you for sharing your positive feedback!
Kind regards,
Taran - ST Trustpilot Team
Jimmy Brown ref 14401549
Jimmy Brown ref 14401549
Excellent service
September 17, 2026
Unprompted review
Reply from Severn Trent
We are so glad to hear you had an excellent experience with our service. We truly appreciate your kind words.
Kind regards,
Taran - ST Trustpilot Team
john neylon and john powell…
I had john neylon and john powell visited from severn trent reference 14405988 to do some work and they both were very professional throughout the process. They did their best to do the job properly spent time and not rushed at all. They provided me information and kept me updated on each step. Very pleased with their service. Thank you
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were professional throughout the process. We are pleased they did their best to do the job properly, took their time, and kept you updated on each step.
Kind regards,
Taran - ST Trustpilot Team
Mo nuur and Ryan darby- ref 14398709
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate your feedback and five-star review. Thank you for taking the time to share your experience with us.
Kind regards,
Taran - ST Trustpilot Team
Ben Wilson 14408083 Great service
Ben Wilson 14408083 Great service, came out within the hour of reporting the leak, resolved the issue.
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague responded quickly, came out within the hour of reporting the leak, and resolved the issue.
Kind regards,
Taran - ST Trustpilot Team
Ryan Shirley did a great job for us…
Ryan Shirley did a great job unblocking our drains between the manhole and the road! Efficient and very communicative. Job 14407445
September 17, 2026
Unprompted review
Reply from Severn Trent
We're delighted to hear about your positive experience and that our team member did a great job unblocking your drains. We're especially pleased that the service was efficient and communicative. Thank you for your five-star rating!
Kind regards,
Taran - ST Trustpilot Team
Paul burns 14399946 good service
Paul burns 14399946 good service
September 17, 2026
Unprompted review
Reply from Severn Trent
Thank you so much for taking the time to share your positive experience with us. We are delighted to know that you received good service.
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We appreciate you taking the time to share your feedback with us.
Kind regards,
Taran - ST Trustpilot Team
*REF Neil 14404009**
*REF Neil 14404009**
Called this morning to check for a water leak, was very pleasant and efficient.
However, the undated letter from Seven Trent indicating a leak on the meter was very concerning and has now involved Homeserve being called out twice and nothing found. Waste of everyone's time including mine.
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the undated letter and the subsequent calls to Homeserve that yielded no resolution. We are reviewing this matter to prevent similar occurrences and improve our processes.
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our services.
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We're so happy to hear that you found our team helpful and polite, and that our advice was valuable to you. Your kind words are truly appreciated!
Kind regards,
Taran - ST Trustpilot Team
Reply from Severn Trent
We appreciate you taking the time to share your feedback with us. Your input is valuable, and we are always looking for ways to improve our services.
Kind regards,
Taran - ST Trustpilot Team
great job
ref: 14407822. Fantastic job, Finian went above and beyond to help and solve our drainage issue. very pleased with his efforts. many thanks
September 17, 2026
Unprompted review
Reply from Severn Trent
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague went above and beyond to help and solve your drainage issue. We are very pleased with their efforts.
Kind regards,
Taran - ST Trustpilot Team
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