Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke from Severn Trent came as promised…
Luke from Severn Trent came as promised and found what the problem most likely was, and arranged for it to be fixed.
May 5, 2026
Unprompted review
Reply from Severn Trent
Trevor,
We're happy to hear that our team member identified the problem and arranged for its resolution. We appreciate you taking the time to share your positive experience.
Kind regards,
Olivia - STW Trustpilot Team
Reply from Severn Trent
Hello,
We're happy to hear that the explanation was clear and helpful. Thank you for sharing your positive experience with us!
Kind regards,
Olivia - STW Trustpilot Team
Antony Webster 14291345 great customer…
Antony Webster 14291345 great customer service really happy
May 5, 2026
Unprompted review
Reply from Severn Trent
Asad,
We appreciate you sharing your positive experience with us. We're very happy to hear that you were pleased with our customer service.
Kind regards,
Olivia - STW Trustpilot Team
Stuart Lovell ref
Stuart Lovell ref: 14289441
Stuart came to my address to check if there was any leaks. Did a fantastic job, very nice and ran me through every check that was done.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We're happy to hear that the service was fantastic and thorough. We appreciate you taking the time to share your positive experience with us. Thank you!
Kind regards,
Olivia - STW Trustpilot Team
Great service, communication and follow up
Easy booking. Jake called before he arrived, fixed the problem and also booked in more work to replace a boundary box. Great service! Thank you
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We're happy to hear that the booking process was easy and that the work was completed to your satisfaction. Thank you for your positive feedback and for booking further work with us!
Kind regards,
Olivia - STW Trustpilot Team
Reply from Severn Trent
Abel,
We're glad you had a good experience and that our service was nice and fast. Thank you for your positive feedback; we appreciate it!
Kind regards,
Olivia - STW Trustpilot Team
Ref no 14291377
Ref no 14291377. I rang this morning with a difficulty and was amazed that within two hours Luke had come and dealt with the problem reassuring me at the same time. Very speedy pleasant and polite.
May 5, 2026
Unprompted review
Reply from Severn Trent
Kate,
We're happy to hear that the issue was resolved so quickly. It's great to know that you found our service pleasant and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards,
Olivia - STW Trustpilot Team
Very professional
Luke T and Jimmy B
14274758
Turned up on time when they said they would. Used their experience to find the problem and got it sorted within the hour. Excellent service
May 5, 2026
Unprompted review
Reply from Severn Trent
Jonathan,
We appreciate your positive feedback and the five-star rating! We're happy to learn that our team was punctual, found the problem quickly, and resolved it efficiently.
Kind regards,
Olivia - STW Trustpilot Team
I had to report a low water pressure…
I had to report a low water pressure issue that had been ongoing for sometime and appeared to be getting worse. The company dispatched Nicole 26/4/26 who was very polite and informed . I was given ref 14263814 and everything was explained. A few days later Leon and Ben arrived and carried out work in a very tidy manner on my property. Again very polite and informed.I was informed further work was needed..which took place a a week or so later..with complete road closures and excavations in the road to lay a new water pipe that was very much needed. All went very well and my issue is now resolved as far as I can tell. I was amazed at the speed this was carried out and my updates via text and on cards left when staff visited. I was recontacted by Nicole 5/5/26 to ensure there were no problems.I am very satisfied overall so thank you Severn Trent for a great job well done.. and thanks again to Nicole and the team involved.
April 26, 2026
Unprompted review
Reply from Severn Trent
Tim,
We appreciate you sharing your experience regarding the low water pressure issue. We're happy to hear that the team was polite, informed, and carried out the work in a tidy manner. It's great to know that the issue is now resolved and that you were satisfied with the updates provided. Thank you for your positive feedback.
Kind regards,
Olivia - STW Trustpilot Team
14285200 D Briggs on time
14285200 D Briggs on time. Thorough inspection and helpful
May 5, 2026
Unprompted review
Reply from Severn Trent
Judith,
We appreciate you taking the time to share your feedback. We're happy you were pleased with our punctuality, thorough inspection, and assistance.
Kind regards,
Olivia - STW Trustpilot Team
Luke T 14288907
Luke T 14288907 - Luke came out to find our external stop tap. He was really friendly, understood the problem and went out of his way to resolve the issue. It was a pleasure dealing with him
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was friendly, understood the issue, and went the extra mile to resolve it.
Kind regards,
Olivia - STW Trustpilot Team
Kevin Copestake on job number 14291556
Kevin Copestake on job number 14291556. Amazing work. Quick and reassuring in ability to solve our problem. Good future advice given. Thank you for helping us this morning
May 5, 2026
Unprompted review
Reply from Severn Trent
James,
We appreciate your wonderful feedback and five-star rating! We're happy to learn that our colleague was quick and reassuring in their ability to solve the problem. Thank you!
Kind regards,
Olivia - STW Trustpilot Team
From phone call to Severn Trent - fixing 1 and 1/2 hrs.
I made the phone call to Severn Trent at 11:00 to be told that an engineer would arrive within 4hrs. Kieron Legg, engineer, phoned at 11:45 and arrived at 12:00 and sorted the seized stop tap within 30 minutes. From initial phone call to fixing the problem the company was reassuring, professional, prompt and friendly. Kieron was particularly efficient and talked me through what he was doing. A tricky job done well!
May 5, 2026
Unprompted review
Reply from Severn Trent
Ms Burnell,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our team was reassuring, professional, prompt, and friendly, resolving the issue efficiently. Thank you for the wonderful feedback.
Kind regards,
Olivia - STW Trustpilot Team
Excellent Service – Highly Recommended
had a very positive experience with Stuart Weber from Severn Trent. From the moment he arrived, he was extremely professional, friendly, and easy to deal with. He took the time to clearly explain the issue and made sure I fully understood what needed to be done.
What really stood out was how quickly and efficiently he resolved everything. The issue was handled immediately, and his proactive approach gave me great confidence that it was being dealt with properly.
Stuart was also very approachable and understanding throughout the visit, which made the whole experience stress-free. It’s not often you come across such high levels of customer service these days.
I truly appreciate his help and would highly recommend him to anyone. A real credit to Severn Trent. Job Reference: 14291563
May 5, 2026
Unprompted review
Reply from Severn Trent
Arshad,
We're happy to hear that the engineer was professional, friendly, and clearly explained the issue. We appreciate that the issue was resolved quickly and efficiently, giving you confidence. Thank you for recommending our services!
Kind regards,
Olivia - STW Trustpilot Team
Reply from Severn Trent
Dereck,
We appreciate you taking the time to share your positive experience with our service. We are glad you found it satisfactory.
Kind regards,
Olivia - STW Trustpilot Team
Ian smith came out to locate meter on…
Ian smith came out to locate meter on reference number 14287494
May 5, 2026
Unprompted review
Reply from Severn Trent
We appreciate you taking the time to share your experience. We're happy to hear that the meter location was successful.
Kind regards,
Taran - STW Trustpilot Team
Neil 14287442
Neil 14287442
Really helpful, came to take a look at our high bills.
May 5, 2026
Unprompted review
Reply from Severn Trent
We're happy to hear that our help was beneficial when we investigated your high bills. Thank you for sharing your positive experience with us.
Kind regards,
Taran - STW Trustpilot Team
Sewer Blockage
M Kozlowski and T Roche were very friendly and did a through job of checking what the issue was and advised me of next steps. Ref no: 14291305. As it was on private land they could not clear it as it is the owners responsibility but they located the issue and advised what I should. Very helpful.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello Parv,
We appreciate you sharing your feedback. We're happy to hear that the team was friendly and thorough in checking the issue, and that they advised you on the next steps. It's great to know they located the problem and provided helpful advice. Thank you for your support!
Kind regards,
Afrina - STW Trustpilot Team
A competent experienced Technician
Will Dean is a competent experienced Technician. Job no.ref 14288046
He was easy to discuss the situation with and how to sort out the problem with our water supply.
Severn Trent need more like him!
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello Barbara,
We appreciate your positive feedback and five-star rating! We're happy to hear that you had a good experience with our technician and the resolution of your water supply issue. Thank you!
Kind regards,
Afrina - STW Trustpilot Team
14291036
Marcus c was great got the job done promptly and cleared all the drains others couldn’t. Very happy would recommend.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello Brodie,
We appreciate your positive feedback and five-star rating! We're happy to learn that our team member completed the job promptly and cleared the drains effectively.
Kind regards,
Afrina - STW Trustpilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.