Their clothes are really cute and trendy, I’m loving the coral and teal trousers they’ve been selling lately. They have some really nice pieces, but unfortunately loses a star because I feel like the... See more
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Review summary
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My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another... See more
Company replied
Shipping came fast and it was without any complications the only thing is that some of the stuff is not the best quality like the lace but it’s nice that most of the stuff is cotton
Company replied
I think it is a bit too expensive. I really like the style of the clothes but the price is not justified for the purchase. The quality is most if the times okay however there are some pieces which l... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- infosubduedshop@subdued.com
- www.subdued.com
3.7
Average
12K reviews
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Very disappointing
Very disappointing and customer-unfriendly experience. Worst ever encountered. Online purchases cannot be exchanged in store, and the sizing runs tiny (the purchase was for a pre-teen). I had to return a small order, and the return postage cost half the value of the item, even using their cheapest available option. I am still waiting for the remaining refund, and the process is taking an unreasonably long time. Unfortunately, I would not shop here again.
May 4, 2026
Reply from Subdued
Hi Rosy,
We are very sorry to hear about your experience.
Our return policy, including procedures and costs, is clearly stated on our website, and unfortunately in-store exchanges are not possible.
We truly regret that you were not satisfied with our service, and we will continue working to improve.
Thank you for your feedback.
Subdued Customer Care
Daughters favourite brand.
Daughters favourite brand.
Top quality, fast shipping, good offers during the season.
May 4, 2026
Reply from Subdued
Hi Paul,
Thank you so much for your lovely review!
We’re really happy to hear that it’s your daughter’s favourite brand and that you’re satisfied with the quality, fast shipping, and seasonal offers.
We truly appreciate your support!
Subdued Customer Care
Reply from Subdued
Good morning,
thank you so much for leaving us a positive review – it means a lot to us!
We hope to see you again soon for more shopping on subdued.com!
Subdued Customer Care
Very satisfied
Very satisfied. The ordering process was simple and easy to understand, and the delivery was fast and reliable. Everything arrived on time and in good condition. Overall, a very good service — gladly again!
April 22, 2026
Reply from Subdued
Hi Olga,
Thank you so much for your positive feedback! We’re delighted that you’re happy with our service.
We look forward to seeing you again soon for more shopping on Subdued.com!
Subdued Customer Care
I was sent a compeletely different…
I was sent a compeletely different colored product. When I asked for replacement a was given a label to return it. I had to walk all the way to a service because of someone elses mistake and now the product I originally wanted may be out of stock. I also bought a pair of shorts in Roma subdued with stones on the back and after washing it once in 30 degrees all of them fell off. Now I don’t know what to do with it. When you pay 55 euros for a pair of shorts you do not expect anything like this.
April 30, 2026
Reply from Subdued
Hello,
we’re sorry to hear you’re disappointed and that this has happened, but we’d like to let you know that, as well as arranging a free return, we’ve set the item in question aside for you so that it will be available when we process your exchange.
We hope you’re pleased with this
Have a lovely day
Subdued Customer Care
I never received my parcel
April 27, 2026
Reply from Subdued
Good morning,
We’re sorry to hear you’re disappointed; we haven’t received any report from you regarding a problem with the delivery.
Please contact us at infosubduedshop@subdued.com and we’ll do our best to help you.
Thank you in advance
Subdued Customer Care
My 10 years old lovesssss the cloth I…
My 10 years old lovesssss the cloth I got her I just wish there are more of size xxs
April 23, 2026
Reply from Subdued
Hi ,
Thank you so much for your positive feedback! We’re delighted that you’re happy with our service.
We look forward to seeing you again soon for more shopping on Subdued.com!
Subdued Customer Care
Return fees too high (5…
Return fees are too high with 9Euros (5 Euros Order) No possibility to choose your own carrier .never again!
Jean (S)was far too small for a thin 12 years old who wears usually XXS
April 30, 2026
Reply from Subdued
Good morning,
We’re sorry to hear you’re disappointed, but please note that our website clearly states that return costs are the customer’s responsibility.
Please check our policies in the ‘Returns and Refunds’ and ‘Return Information’ sections.
Thank you
Subdued Customer Care
My daughter loved the jeans when we…
My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another but had to make a return (which we paid for) and wait ages for the refund, whilst in the meantime reordering another pair.
April 27, 2026
Reply from Subdued
Good morning,
thank you for your positive review.
We hope to see you again soon on subdued.com
Have a nice day
Subdued Customer Care
Amazing fit
April 22, 2026
Reply from Subdued
Hi Chara,
thank you very much for your kind review and the 5 stars.
We hope to see you soon on subdued.com or in our stores!
Subdued Customer Care
Aside from good quality products
Aside from good quality products, delivery service was super fast and reliable!
April 28, 2026
Reply from Subdued
Hi Carol,
Thank you so much for your kind review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Nearly Everything was great
Everything was great, the clothes fit perfectly and they looked exactly like I imagined them. The only negative thing was that the shorts with these kind of rhinestones stones lost nearly all of them after the first time washing the shorts.
April 27, 2026
Reply from Subdued
Hi there,
thank you very much for your kind review!
Regarding the faulty item: Until now we did not receive any service request from you. If you need further assistance, please contact us under infosubduedshop@subdued.com.
Kind regards,
Subdued Customer Care
Reply from Subdued
Hi Nat,
Thank you so much for your kind review and the 5 stars.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Expensive returns
The reason i give a low rating is due to one item needed a size change and when i looked into returning it, i now realised it would be between £9-£12 to return an item that cost £25 so not worth returning yet still an expensive item to keep if it doesnt fit properly. So return process really needs improvement as my daughter loves the items but its off putting to buy more knowing i basically cannot return them as nobody wants to pay £9 to return 1 item
April 28, 2026
Reply from Subdued
Hi Gillian,
Thank you for your honest feedback. We are sorry to hear that you are dissatisfied with our shipping costs. We take your feedback very seriously and will look into potential improvements.
Subdued Customer Care
The zipper on the jeans is broken
The zipper on the jeans is broken. The return is complicated (DHL). I live in Switzerland and have the package sent to France because the customs is too high to pay relative to the price of the jeans. There are shops in Switzerland it would be helpful if shipping could also come from here.
April 27, 2026
Reply from Subdued
Hi Christine,
we are so sorry to read that the zipper on the jeans is broken! Unfortunately, we still did not receive any service request from your side regarding this issue. We kindly ask you to send us all the information available to infosubduedshop@subdued.com so that we can have a look at the issue. If the item really is broken, the return of course will be for free.
Thank you in advance and kind regards,
Subdued Customer Care
Perfect products which fit my daughter…
Perfect products which fit my daughter really well. Great for teenagers.
April 27, 2026
Reply from Subdued
Hi Judith,
thank you very much for your kind review. We are happy to hear, that the products fit your daughter well.
See you soon on subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Kirsty,
Thank you so much for your kind review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Lily,
thank you very much for your kind review and the 5 stars.
We hope to see you soon on subdued.com or in our stores!
Subdued Customer Care
Gorgeous but poor quality
Clothes are gorgeous and fit perfectly. However the quality and material is very poor which would discourage me from buying again.
April 20, 2026
Reply from Subdued
Hi Aoibhinn,
we are sorry to read this. In any case, we thank you for providing us with your feedback. We will treasure it for our future improvement.
If you need further assistance, do not hesitate to contact us!
Subdued Customer Care
Reply from Subdued
Hi Lauren,
Thank you so much for your kind review and the 5 stars.
We hope to see you again soon on subdued.com!
Subdued Customer Care
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