Their clothes are really cute and trendy, I’m loving the coral and teal trousers they’ve been selling lately. They have some really nice pieces, but unfortunately loses a star because I feel like the... See more
Company replied
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Review summary
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Reviews shaping this summary
Everything was great, the clothes fit perfectly and they looked exactly like I imagined them. The only negative thing was that the shorts with these kind of rhinestones stones lost nearly all of them... See more
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Delivered on time. Good quality material and pleased with the aqua colour. Could have done with a shorter length and apart from waistband there is not much stretch in fabric at top of leg but my gran... See more
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My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- infosubduedshop@subdued.com
- www.subdued.com
3.7
Average
12K reviews
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Reply from Subdued
Hi, thank you so much for your feedback!
We’re really happy you like the quality and we’ll share your suggestion about sizing with our team. Hope to see you again soon on subdued.com!
Subdued Customer Care
Didn’t get the item
I ordered a top for a birthday of my friend. It was supposed to arrive 10 days ago. I wrote to Subdued 2 emails telling my problem. They hadn’t reached out to me. I’m very upset. Never buying there anything again.
March 25, 2026
Reply from Subdued
Hi Kateryna,
We have just sent you an email regarding your case.
We apologize in advance for any inconvenience this may cause.
Have a nice day!
Attractive skirt as on website
March 18, 2026
Reply from Subdued
Hello Rosemary,
Thank you! We're glad you liked the skirt
Subdued Customer Care
Reply from Subdued
Hello Sandra,
Thank you for your feedback! We're glad you had a positive experience with our team
Subdued Customer Care
love the clothes love the style and…
love the clothes love the style and i’ve never regretted a purchase
March 17, 2026
Reply from Subdued
Hello Ava
Thank you for your review!
See you soon on subdued.com.
Subdued Customer Care
You have no way to exchange an order…
You have no way to exchange an order for a larger size. You do not refund the $12 shipping charge for the returned item. If I ordered another size, I would again pay the $12 shipping. I'm not paying a total of $24 for shipping on a $28 bathing suit top. Plus I'm probably going to have to pay something for returning the top that is too small. Not a smart way to do business.
March 13, 2026
Reply from Subdued
Hi Paula,
We're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!
Subdued Customer Care
Ordered for a Birthday present and it…
Ordered for a Birthday present and it arrived in good time - thanks.
March 23, 2026
Reply from Subdued
Hi Vicki,
Thank you very much for the kind review and the 5 stars!
We are very happy to hear that everything went well.
See you soon on subdued.com.
Subdued Customer Care
Reply from Subdued
Hello Rebecca,
Thank you so much for your kind words!
Hope to see you again soon on our website!
Subdued Customer Care
Mostly very good
All very good, easy process.
The only issue is the leggings were a bit short for my daughter but that’s not your fault. A guess your average customers are shorter than her
March 16, 2026
Reply from Subdued
Hallo James,
Vielen Dank für deine Bewertung.
Wir hoffen, dich bald wieder auf subdued.com begrüßen zu dürfen!
Subdued Customer Care
Very good design for teens ,my daughter love it
We liked design , my daughter love it , cotton is good too.
March 23, 2026
Reply from Subdued
Hi Vladislava,
thank you very much for your kind words and the 5 stars!
We are very happy that your daughter loves our brand.
Subdued Customer Care
No response from customer service
Paid for a return label at a very high price. Took to my local DHL but was told this service only exists in London. Contacted customer support early last week. Was told someone would be in touch with 48 hours. Nearly a week later no one has contacted me and I am unable to get my refund. Very frustrated
March 23, 2026
Reply from Subdued
Hi Anna,
Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration. However, we have not received a service request from you regarding this matter so far.
If you still require assistance, please feel free to contact us at infosubduedshop@subdued.com, and we will be happy to help you resolve the issue as quickly as possible.
Kind regards,
Subdued Customer Care
Reply from Subdued
Hi Carolina,
Thanks for your feedback.
We’re sorry to hear about your experience. However, we have not received a service request regarding this issue so far.
If you would like, please feel free to contact us directly at infosubduedshop@subdued.com, and we will be happy to assist you further and help resolve the situation.
Kind regards,
Subdued Customer Care
Reply from Subdued
Hello Silvia,
Thank you so much for your kind review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Very fast and easy way to order
Very fast and easy way to order, delivery within 3 days, very good! And great Supportteam, which is answering very fast!!! I can recommend Subdued.
March 19, 2026
Reply from Subdued
Hello Jessica,
Thank you so much for your kind words! We’re really happy to hear that you had a smooth shopping experience and that our team could support you quickly.
We truly appreciate your recommendation and hope to see you again soon on Subdued.com
Subdued Customer Care
Very small sizing and returns v…
Very small sizing and returns v complicated and expensiv
March 13, 2026
Reply from Subdued
Hi Pascale,
We're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!
Subdued Customer Care
Nice hoodie!
March 20, 2026
Reply from Subdued
Hello Carina,
Thank you! We're so glad you like your new hoodie :)
Subdued Customer Care
Reply from Subdued
Hello Kaylee,
Thank you! We’re glad your order arrived quickly !
Subdued Customer Care
Lost order
My order status is delivered but i didn’t get anything i want refund but they didn’t reply
April 3, 2026
Unprompted review
Reply from Subdued
Hi,
We're sorry to hear that. We're unable to find any associated email address or order from this review. Please contact us at the following email address so we can provide you with the assistance you need: infosubduedshop@subdued.com.
We look forward to hearing from you.
Subdued Customer Care
Great quality and really fast delivery
Recently ordered a handful of items. They arrived far quicker than expected with full tracking updates along the way, which was great. Really pleased with the purchased items too - the hoodies are great quality and a perfect fit as are the tops! Would definitely be ordering again!!
March 19, 2026
Reply from Subdued
Hello Lindsay,
Thank you for your lovely feedback! We’re thrilled to hear you’re happy with your items and that everything arrived quickly and smoothly
Subdued Customer Care
Hard to return because of EU
Hard to return because of EU. The delivery was really fast though!
March 12, 2026
Reply from Subdued
Hi Carmela,
We appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!
Subdued Customer Care
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