Suitsupply Reviews 

As usuall: flawless service! Thans SuSu!

I had a return request for items that didn’t fit, and I emailed them several times. They took ages to respond, and when they finally did, they said they’d send me a label I was supposed to stick on the return. After I told them the items, they didn’t reply again. I sent emails for weeks, no answer. I had to call and wait an hour on the phone. They then emailed me saying there was a label attached—and there was no attachment! Honestly, it’s a mess. It’s such a shame because they have wonderful quality, great stores, and great clothes—but their customer service doesn’t match their vision.

My original consultation at the Westfield SuitSupply store with Piergiuseppe was excellent. He clearly knew his craft, advised me on fabrics and styling for my Cyprus wedding, and gave me confidence in the process. Based on his advice, I ordered months in advance to avoid stress before the wedding.

Unfortunately, everything after that became a complete mess.

When I returned for measurements and alterations with Kiara, the experience felt rushed and lacked attention to detail. Around four weeks before my wedding, I realised I still hadn’t received any updates. I then spent a full week repeatedly calling the store with no answer, contacted customer service and WhatsApp support, and even messaged Kiara directly with proof of purchase after she said she couldn’t find my order. I was then ignored again.

Customer services eventually told me they couldn’t find any order under my details at all, so I had to travel to the store in person with proof of purchase fearing my wedding suit had disappeared.

When they finally located the order, it turned out it had been placed under somebody else’s name entirely, including another customer’s personal details being attached to my order. Despite the stress this caused, there was no real apology and I was initially told the order couldn’t even be transferred into my own name.

The alterations themselves were also extremely poor. Trousers were excessively long, cuffs were too tight to get on properly, sleeve lengths were wrong, and when we returned for the next fitting the shirts were genuinely unwearable. One sleeve was longer than the other, the sleeves were far too short overall, and the cuffs still hadn’t been corrected despite raising it previously.

We were then told there wasn’t enough time to remake the shirts before the wedding because replacements would take three weeks. No effort was made to find a proper solution other than “we’ll just give you a white shirt.” I explained repeatedly that I didn’t want a refund — I wanted the custom shirts I had designed for my wedding. They refunded them anyway without my agreement.

Even the replacement shirts became another issue. The first one they gave me was clearly too tight, yet I was repeatedly told it “fit perfectly” until I insisted on trying a larger size myself, which unsurprisingly fitted properly immediately.

Then after a two-hour journey home, we realised they had given us the wrong shirts entirely — one double cuff and one single cuff — meaning they didn’t even match for the wedding.

So now, days before flying to Cyprus for my wedding, I have to make yet another four-hour round trip back to London because of another mistake.

What’s most frustrating is this wasn’t left until the last minute. I followed the timeline SuitSupply themselves recommended months in advance specifically to avoid stress.

Piergiuseppe was fantastic, but based on my experience the communication, alterations, order management and customer service at the Westfield branch were nowhere near the standard I’d expect for a premium wedding tailoring service.

Like other recent reviewer(s), I am dissatisfied by the current state of Suitsupply's online customer service. I have reached out multiple times over the past few weeks via both WhatsApp and email, and I have been completely ignored.

My primary issue stems from a very misleading and costly glitch on their website. I have been trying to purchase the Navy Wide Leg Straight Suit Trousers - All Season Pure S110's Wool by Vitale Barberis Canonico in a regular size 50. Because standard sizes were unavailable, the website stated that this size is "only available in Custom Made".

However, when you click to customize the trousers, the website silently switches to a completely different trouser design without giving you any notification or warning. Because I didn't notice this subtle glitch in time, I was misled into ordering customized trousers that were absolutely not my intended choice of design.

I explicitly detailed this problem via WhatsApp and in several emails to their service team over the past weeks, explaining that I just desperately need the correct matching trousers for a suit I purchased earlier. Weeks have gone by with zero response or assistance.

It is unacceptable for a premium brand to have a buggy website that tricks customers into incorrect custom orders, and it is even worse when their customer service team refuses to acknowledge the issue or help resolve it. Buyers need to be extremely careful when using their "Custom Made" feature right now.

Me and my family have been long time clients of Suitsupply and have always appreciated not only the clothing, but also the level of service provided. However, over the past year or so, the online service has turned into complete garbage, and the downgrade could not be more obvious.

Receiving assistance takes ages, and the solutions offered are often not customer oriented at all. In one of their stores, I was informed that the management of the customer service department has changed, and one thing is very clear: they are doing a TERRIBLE job!

Based on the comments across other social platforms, I am certainly not the only one who feels this way. It is a real pity, and I truly hope Mr. de Jong becomes aware of this before the company starts losing more of its loyal clientele and potential new customers.

Would be five star if the communication wasn’t like that. I really like the idea of tailoring your pants and jackets. Their accessories are also good. I had to return some items and there was no communication however besides some automated replies but after a week or so. The company runs good, there’s no possibility of losing your money, not getting your items ordered, or not getting refunded but there is clear lack of communication which can be very annoying and you need to send some emails to get things moving in returns. You can see that they see your messages, they execute the refunds and ship items but no real replies on enquiries. There must have been shortage of employees because 1 year ago their reply was almost instant. Please guys fix that because it’s scary to order like that

Not responding to my request to arrange a return for an order. Communcation absolutely shocking. I am now left out of pocket. AVOID.

Communication from this company was poor from start to finish. I had to follow up more than once just to get basic information, and the responses I received were not very helpful. I also felt the suit selection was limited compared to what I expected, and the overall value did not match the price. A suit purchase should come with good guidance, clear communication, and confidence that you’re getting a quality product for the money, but this experience felt disorganized and frustrating.

I live in the greater area of Stuttgart, Germany and was looking for a new summer suit. My appointed customer serviceman Mario is a high professional cloth designer and very friendly person. His advises and proposals are unpriceable. Today I picked up my customer made suit, fitted perfect and even other customers in the store gave compliments. Great experience and all thumbs up.

The fit for my suit was terrible after ordering the recommended size. It took a week to get a response to my email regarding sizing questions and calling results in sitting on hold for long extended periods waiting for a representative. Returning was painful as the paid tag was not in the box or I at least could not find it so in turn I had to wait on hold for 30+ minutes to get assistance.

There were DOZENS of options to customize my suit -- I have never known I had so many choices! But when I received the suit, I was horrified. I determined how many millimeters from the edge I wanted the stitches, the shape and color of the buttons, the shape of the lapel, and many other customized options. But there is a silly curved swoop on the top fake pocket, and I was never told about that. The most bizarre curvy swoop on an otherwise classic suit with straight vertical and horizontal lines. I was never given the option to have a regular top breast pocket, because there IS NO OTHER OPTION! Suit Supply FORCES all customers -- regardless of the many other style elements we are allowed to customize -- to have the one, single pocket design. And it clashes with the other lines I chose on the jacket. WHY??? I refused it. A lot of time wasted, and a potentially good business model, ruined by one odd quirk -- every suit HAS to have a boat shaped top pocket. DON't WASTE YOUT TIME.

I've bought many things from SuitSupply and thankfully has never needed to return. Spent over $500 on a wool bomber jacket. Removed tags and packed for a work trip. The fabric is extremely rough - I wear wool all the time and it feels more like an old feed sack thank any wool I’ve ever worn. Reached out to return and told I couldn't because I removed the tags - policy. Wow, understandable for a brick and mortar, but shocking for a company that ships most of its sales. I will never take a chance with SuitSupply online ordering and highly recommend others use extreme caution.

No news from them after a return parcel was sent and received by their warehouse. I tried email and WA messages, but there was no answer. order 04142110869

never happened before, but this is quite upsetting.

Disappointed with Suitsupply shoes, despite generally good experiences with their clothing

I’ve had good experiences with Suitsupply’s suits and other clothing pieces. In my opinion, their fabrics and overall clothing quality can be very solid for the price. That said, getting the right fit often depends heavily on finding a knowledgeable store representative who actually knows what they’re doing.

Unfortunately, I cannot say the same about their shoes.

I purchased a pair of Suitsupply loafers and only wore them a few times, yet the soles turned noticeably yellow while the upper leather still looks to be in excellent condition. For a product in this price range, that should not happen with such minimal wear. This seems like a clear product quality issue, not normal use.

What made the situation worse was the lack of customer support. I reached out by email and never received a response. I also tried calling customer service, but there was never anyone available to take the call. Since I couldn’t get help that way, I went into the store in person, and they still refused to offer any exchange, refund, or meaningful solution.

So while I’d still say Suitsupply can make good suits and clothing if you work with the right store associate, I would not recommend buying their shoes based on this experience. The loafers did not hold up, and the company did not stand behind the product when there was an obvious issue.

Buy their tailoring with caution, but skip the shoes.

There is no replying on my email. Suitsupply Order 04140466174

I recently discovered Suit Supply after watching a vlog on you tube about quality menswear so I decided to order a navy cotton silk t shirt to try the delivery was really quick to the UK the t shirt was well packed and I was delighted with the quality and fit I’m a size medium. I was so impressed I ordered the same shirt in brown along with a jumper and trainers which again arrived quickly and well packed the quality is outstanding and this is my new go to for clothing. I’m going on a trip shortly and I’ve discovered the city I’m going to has a suit supply store so I better take the credit card. Highly recommended company first class communication

Me and my sons have great experience with Suitsupply, Online & in the store in Den Bosch.

Amazing service. Andres is awesome.

Disappointing. I had high hopes after reading lots about the quality and price point of their clothes. But the store (Westfield) was cramped, staff disinterested and I felt they'd took one look at us and said "nope, not our type". The clothes looked good their approach to customer service/user experience doesn't match the hype.

I first got introduced to SuitSupply when I got my first job after university as I needed an affordable suit. I was particularly sold by the fact that they did offer repairs and servicing after the first sale.

SuitSupply as a company today is not the same as it used to be! I took my suits in for servicing about a YEAR ago! They charged me money and have still not delivered a YEAR later! I am specifically talking about the store in Mayfair London. I have gone back to that store multiple times over the last year to check on my order and they keep telling me they will get in contact with me and have not done so!

SuitSupply i have had enough!!!! I want a full refund on the money I paid and interest over the period of time you have held my money without delivering on the service I paid in full for. I also want my clothes returned to me as soon as possible!!!!!

To other young men out there, save your money and go somewhere else that will reliably service your suits because it’s not just the initial purchase that matters. It matters that you can go back to your tailors to help maintain your suit for a while to come.