Suitsupply Reviews 

Avoid like the plague. Ordered a suit. Arrived well. I didn’t like it so returned it. Suit Supply claim to have only received the jacket and haven’t refunded me for the trousers. Trying to get hold of their customer service is impossible. Hours in telephone queues only for calls to be terminated before being answered and WhatsApp goes ignored

Do not buy from this co they sent confirmation for gift card £200 then said they know nothing about it

I had a great buying experience. Then the tuxedo was not shipped to me for a month. SuitSupply's customer service was non-responsive. I eventually called the Boston store directly and got terrific help from Bishop, who searched their backrooms and found my tuxedo. It was delivered overnight. THANK YOU, BISHOP!!

Finally a website where to buy quality clothes, fair price

Customer Service is completely unresponsive. I have emailed, called and sent text via WhatsApp. Never any response. They never acknowledged receiving a return of items grossly misdescribed on website. Will never use them again. US buyers beware and avoid this merchant. You will end up stuck in dead end AI chatbot hell….I read the reply and in fact DID call the customer service number and no one ever answered…was on hold forever. Just issue the refund and stop claiming you can’t find my order…I’ve sent repeatedly the email from SuitSupply acknowledging the return. All to no avail. Useless.

After being recommended suit supply by many friends i was indeed pleased to find that they really did have the great quality of materials my freinds spoke of.. But having said that the cut of the suit was really not what i expected, it looks cheap and doesnt fit well at all. And i asked around and found that many people shared the same veiws. Think twice before spending a small fortune on your new suit.

Terrible customer service.
On emails they respond after 14 days.
On whatsapp after 5 days i still dont have a response and they dont pick up the phone when you call them!!!!!

I have begged customer service to reply. And I mean begged. Still no news after 13 days. I’m shocked. Dismayed. I cannot purchase from them again. You are ignored. It’s truly shocking.
Letitia knight

Hello! I've bought products in the past from this company and the experience was OK and I thought to buy from Suitsupply again. However this time it's going terrible so far. My order (Order nr: 04153181991) is already late (according to their estimated time of arrival) and nobody is responding my messages via email or WhatsApp for days. I only get some completely useless AI/auto replies. I don't even have a tracking number for my order yet!!! It's the first time having such a bad experience! I am honestly hoping to get some help with my order, otherwise the next step I'm thinking to do is to apply for a chargeback with my Bank.

First time customer; had heard good things and ordered a few pieces. Unfortunately, none worked out. First, their system didn't allow me to start a return. It took several days of unanswered texts and emails and finally a 30-min call before someone could confirm my return.

Then, weeks after the return was shipped, I got a notice that I had been issued as store credit. Return policy clearly stated my purchase was eligible for a refund. Attempts to reach customer service have been unsuccessful so far. It sounds like their service used to be high quality, but that no longer seems to be the case. I won't be purchasing from Suit Supply again.

Visited the Vigo Street store. Explained that I'm normally a 34 waist. Lady insisted on a 36 waist with an initial alteration for 3cm off the waist. After another fitting, a second alteration was required for an additional 4cm off the waist. So despite stating that my trouser size is 34, I'd been sold a 36 waist with two sets of alterations that bring it down to a 33 waist? But the rest of the trousers remains 36 proportions despite being altered as much as possible to correct the taper and an overly baggy seat.

Overall really disappointed and it's not a suit I will ever wear. I'm in the market for a new wedding suit now, and I guess can't return this one due to the significant alterations.

I'm sure customer experience varies hugely in a store with such high throughput but for my part, I couldn't recommend it to anyone. A complaint email has gone unanswered as well.

Update: after several calls and emails a full refund has now been issued.

This is unreal. If you make a mistake on the address they cannot cancel the order. In addition they have the WORST customer service I have seen in a long time. I literally placed the order and realized it populated w the same shipping and billing address. Called in and they could not change it. Their answer is unreal. They cannot change an address to another state. I highly advise against using them online. They then have the worst wait time, phone people and you will never get a manager to speak to.Their solution is that it will have to just wait and see what happens.

I love this Place! Nice Store Concept super nice people and Service. Online Shop is incredible fast! Thanks ! Nothing to complain about

Probably the worst customer experience I have ever recieved.

There is an issue with my return, and I've been trying to reach out to them for over a week.

Emailing every day resulted only in AI generated responses, nobody responding on whatsapp, and nobody picking up the call.

I went to suitsupply in January 2026 to get fitted for a custom made suit for my wedding in May 2026. After being measured up and picking the style and colour in early Feb, and after paying over €1000 I was told my suit was being made and would be here in a month or so for final fitting… indeed it was, and it arrived it very wrong. So wrong, that no alterations could fix it and it would have to be remade… but I was told it would arrive in good time for my May wedding… to cut a long story short, 2 days before my wedding I was told it was still being made in China (Not Italy or Netherlands) and I would not have it in time. They said I could have a refund and vouchers as an apology… I eventually got a refund, but no vouchers and a very little rude man at reception told me in not so many words I should be thankful I’m getting a refund. I do hope I meet him in the street soon… I went to Hugo Boss around the corner and although the suit I bought was “off the peg”, the quality was far better, it was actually made in Italy, (not in china with “Italian” materials) and they went above and beyond to do all alterations in 24 hours so I had it in time for the big day. Don’t use Suitsupply!

Very good quality linen, good cut, fair price and fast efficient service.

Awful experience in Stockholm

This company owes me £1,087.00 from an order that never arrived, all the way back in Feb, they have agreed to refund me but never do it, they take weeks to reply. I would avoid them at all costs.

Order 04124751850.

I ordered a tuxedo from Suitsupply that did not fit, so I returned it in accordance with their return policy. Despite the item being returned, I still have not received my refund.

What’s even more frustrating is the complete lack of customer support. I’ve sent multiple emails and called their customer service line several times, and nobody has responded or provided any update. At this point, it feels impossible to get in touch with an actual person.

For a company positioning itself as a premium menswear brand, this level of service is unacceptable. Customers should not have to chase down refunds for legitimate returns. Based on my experience, I would strongly caution others before ordering from Suitsupply online until they improve their customer service and honor returns properly.

Update - I FINALY got my full refund after weeks of chasing their team. Shout out to Hamza for helping! Unfortunatly the poor expirence still stands. Order online with caution. In store is the way to go, you'll meet great staff in store like Hamza.
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Its been almost 2 weeks of no response from there service team. I have contacted them via the whatsapp and email but with no response other than auto generated messages that they will get back to me. I am currently £700 out of pocket from a return that has only partly been refunded. Items were returned over 3 weeks ago now. The customer service is non existant and they claim to be this high end suit provider. Non of the items where customised or worn. (also anothing thing to watch out for)

My Return: No. 04144572193

DO NOT ORDER from this company. I will never reccomend or order from this company again online. And looks like I will have to take it up with Trading Standards to get my money back as they arn't even contactable.