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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the sunglasses, highlighting their durability, stylish designs, and clear lenses. Many consumers also commend the outstanding customer service, noting the helpfulness and efficiency of the support team in resolving issues and providing replacements, often going above and beyond expectations. However, some customers experienced issues with the delivery service, including lost packages and delays, with a few also mentioning problems with incomplete orders or receiving incorrect items. Additionally, a small number of people were dissatisfied with the customer service, citing slow responses or a lack of human interaction when trying to resolve issues.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often highlighting the fantastic build... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the build quality, great optics, and... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers experienced significant issues,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as wrong items, missing... See more

Based on these reviews

Rated 4 out of 5 stars

After the frustration of no response, a reply was finally received. Evri had stolen my package (see the news for evri's issues regarding this). SG resent my order using dhl which was received the next... See more

Company replied

Rated 4 out of 5 stars

Your sunglasses are amazing and i will recommend them to any of my friends, but please stop sending your stuff with evri. 2 weeks ago i had issues in receiving my sunglasses and now again, they didn’t... See more

Rated 5 out of 5 stars

Great service, great lenses!! One of my ear socks (rubber sleeve on arm of shades) unfortunately came off whist on a ride and didn’t notice. I followed The Return Authorisation form process as could... See more

Rated 5 out of 5 stars

I've been buying SunGod for the last 10 years and have always been super impressed with every one of their every products (11 sunglasses and goggles in total) but as impressive as their glasses is the... See more


Company details

  1. Sunglasses Store

About SunGod

Written by the company

At SunGod, we create performance eyewear for Bike, Run, Snow and Everyday.

We're driven by our mission to See Better: better products, with a better customer experience, that are better for the planet. All SunGod eyewear is certified Carbon Neutral and backed by our Lifetime Guarantee.

Shipping worldwide.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Can't praise the Sunglasses and the…

Can't praise the Sunglasses and the customer service enough! I never leave the house without a pair of my Sungod's and am building up quite a collection of the styles ....and will no doubt continue to do so! They meet my needs, from both a sporting and functional purpose... to fab everyday style and use. Quality and variety of style's is fantastic and any time I have had an issue - their customer service, has far exceeded what has been expected.

November 21, 2025
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Rated 5 out of 5 stars

Without hesitation, best service.

I have three pairs now. One for each sport/occasion.
Great service when I asked for advice, and the product itself is exactly what you want.

First slight mistake happened with my last order. The wrong colour was delivered.
Without any hesitation, SunGod sent me the correct pair with a gift to make up for the “trouble”.
In me, they have a customer for life. 🤩

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with my old sunglasses…

I had a problem with my old sunglasses that I did not expect could be solved; I communicated with the Help Centre who looked into the issue, kept me updated and resolved the issue. It was good service which is reassuring in todays environment.

November 11, 2025
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Rated 5 out of 5 stars

Outstanding company with quality products.

I first became aware of SunGod through their association with the McLaren F1 team. Initially I was very interested in the whole philosophy of SunGod's products. Using good quality recycled materials with a lifetime guarantee was just such a winner for me. The products are super stylish and really well made.

Then when I did have a problem with my Renegades, the customer service team were outstanding. The process is super simple and there was no quibbling about sending replacement parts for my glasses.

I would while heartedly recommend SunGod for their glasses and the company as a while

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Issue with initial order and delivery. However this was resolved with courtesy, trust and kindness. Great start to what could have been a poor experience. Thank you.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I’ve had a couple of cheeky questions regarding using an out of date discount code, and also a Black Friday promotion. Each time they’ve gone over and above, extending deadlines and making sure me, the customer, was fully satisfied. The products are also exceptional!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this brand

Highly recommend this brand. The team is amazing and very responsive! I know the price is not cheap which I was reluctant to buy but their warranty is phenomenal . They resolved my issue instantly. Definitely continue to support this brand’

November 10, 2025
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Rated 5 out of 5 stars

Great product and great service

I've had a pair of Sungods since November 2022. Used every week for cycling. Great glasses.
The ear socks fell off and Sungod replaced them under warranty. The whole experience was easy and the support team was brilliant.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer support!

I had an amazing customer service experience in replacing my frames.
The team responded quickly and very efficient. I ordered my sunglasses in Uk and after two years of using it I had a small issue with the frames, after contacting Sungod team the issue was solved in les than 12 hours. I also moved to different country and had the new frames delivered there for no extra cost. Well done team for keeping up the hard work.
Thank you so much Abby and Jess!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

SunGod Outstanding Quality and Service!

We can’t recommend SunGod highly enough. Their sunglasses are superb and of fantastic quality. We’ve had two pairs for just over three years, and while one pair developed a small issue with slightly faded polarised lenses, SunGod’s customer service was exceptional. Within just a couple of hours of contacting them, they had investigated the issue and started the process of sending us a replacement pair. Truly wonderful service and top-quality products!

November 7, 2025
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Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. I have had my SunGods for quite a few years and decided to replace the lenses.

Unfortunately the new lenses did not fit my frame, but the guys at SunGod helped me right out.

A truly amazing company, with customers at their core. Abby was amazing help.

I can't wait to use my new 8KO lenses!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! Arm of sunglasses had broken , we reached out to support who made the process so simple. As it was under guarantee they just needed a receipt and a picture and that was that. We were contacted by Velizar from SunGod , super friendly and helpful. The item was out of stock but they told us the moment it was in stock they would sort it(we could have had another pair of glasses but we wanted to wait). They came in stock two weeks after and the item was delivered two days afterwards. Even afterwards there was a check to see if we were happy. I mean this is customer service at it's most best. Thank you!!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

SunGods for life

I’ve been wearing my SunGods for almost 3 years. Lightweight, looks great, and feels indestructible.
Until I broke them!
But thanks to the Lifetime guarantee, a 2 minute form with a photo upload, I’m back up and running within a week - all the way in New Zealand. Friendly service, who does what it says on the tin!

October 27, 2025
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Rated 5 out of 5 stars

The lifetime guarantee

The lifetime guarantee is just brilliant.
I had a small crack at the nose bridge of my four year-old lenses, and the guys replaced them within 72 hours, no questions asked, just a photo, amazing!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Really excellent customer service and wicked sunglasses. The staff were fast to respond and really helpful, I have told loads of people and will only be buying Sungod sunglasses from now on in.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Sungods great CS and lifetime guarantee

I recently utilised the sungod lifetime guarantee on a set of 10 year old classics. They were really helpful and uncomplicated and honored the guarantee without objection.

Since their kickstarter I have bought several pairs (also as presents) and I have sungods skiing goggles, I can recommend all of them. Thanks!

October 7, 2025
Unprompted review

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