sunriseairways.net Reviews 

Worst airline ever! My flight was at 11:00 am got to the airport at 10:24 am the gate was open but they said it was closed and sold my tickets! They wouldn’t let me check in saying it’s too late whole time the airplane was delayed and left at 12 lost my flight, my money and Sunrise doesn’t want to give me a refund! DO NOT TRAVEL!!!!!!

I wish there was an option to give less than 1 star. This airline is one that makes you consider if the difference between traveling by boat or swimming is an easier option compared to dealing with them. This by far has been my most frustrating experience in my life trying to get in touch with customer service. Within 5 minutes the call drops forcing the customer to have to re-initiate contact and begin the process all over again, it’s practically impossible. This airline does NOT care about their customers and I wouldn’t put my WORST enemy to fly on it. I am going to start a petition to have war criminals and other heinous criminals to have their sentence consist of calling Sunrise Airways on a daily basis. Perhaps this will a sufficient punishment.

when i bought a one way ticket for friend mrs accil from port au prince to cap haitian on 4-16-2026 on line and their system charged my card 2 times for one passenger after repeated calls they discovered the problem and sent me an e-mail saying they have processed my refund on 4-19-2026 and it will take 1-20 days before it hits my account and gave refund # RE#378438 on flight PNR:12UMDZ.AU AND TICKET NUMBER 6602420369727 i still have not received my refund and i sent repeated e-mail and people calling sunrise only to be told to contact my bank!!! i also wrote the ceo philippe banyard @sunrise to his e-mail and forwarded a copy of their letter to me saying my refund is being processed and today is 6-24-2026 i hope they can settle this very soon and apply money back to my card thank you Brett Tittle

Worst airlines ever, they do not care about they passenger. My flight was at 2 pm, it is almost 7 pm they never said anything. The passengers was asking questions, they threatning everyone with police.

First of all changed our departure time and emailed np. We check in with very rude desk agent in st maarten. Only to sit for an hour and a half in the airport then two more hours on the plane before we could finally leave. With NO ONE communicating with us. We should have been home at 2 pm and never got home till 5. No apologies, no repatriation. Nothing. Will never book again.

Extremely Poor Customer Service and Flight Delay Handling

My boyfriend is now going to miss his connecting flight due to delays that began yesterday. I completely understand that delays happen — that part is unavoidable. However, the way your company has handled this situation is unacceptable.

When I contacted customer service today around 3:50 PM, I spoke with a representative named Hugo who stated, “there’s nothing I can do at all.” When I requested to speak with a manager, I was told I could only send an email and could not speak directly to anyone in a supervisory position.

Because of this delay, my boyfriend will miss court tomorrow, which is an extremely serious obligation. Customer service advised us to speak with agents at the airport desk, but we called specifically because no one was present at the desk. Staff members have disappeared, passengers are upset, and no one is providing clear updates or confirmed departure times.

This level of customer service is incredibly disappointing. While delays may be unavoidable, failing to communicate, assist passengers, or offer reasonable accommodations during disruptions reflects very poorly on your company.

To make matters worse, the flight continues to be delayed with NO FOOD available at the airport, leaving passengers waiting for hours without basic accommodations while already dealing with significant travel disruptions.

Based on this experience, I would strongly discourage others from booking with Sunrise Airways in the future. I sincerely hope your company reviews how situations like this are handled and provides better support and accountability to passengers.

I expect a response regarding how this situation will be addressed.

Oh and Hugo made sure to mention if you cancel theres no refund, even though the delay was something that started the day before! So interesting. They make sure to keep money, but dont make sure to accommodate when they are the reason now he will pay for for his car to be kept longer at the garage, will miss his CONNECTION FLIGHT, and has no food.

They deserve zero stars. Sunrise cancelled my flight, and reissued the ticket at a time that did not work for me.

I immediately asked for a refund instead which I am yet to receive (as was one of my options in their initial email) Their staff filled out the refund form with awful grammar. I'm STILL WAITING on a response.

I email almost daily, twice.

I am a business traveler who depends on reliable transportation and now still waiting on a response.

Sunrise customer service is non responsive in emergencies. If they cancel flights, they should realise that it means we have to pay for hotels for the days we can not travel.

Very inconsiderate. At least respond promptly with solutions.

Booked a flight during the FAA Caribbean airspace shutdown - and chose the option to "make the flight fully refundable" - however this is a scam is is only refundable in it meets certain "criteria." Stay away from this airline - disingenuous terms

REPLY TO AIRLINE REPLY: How is the shutdown of airspace by FAA and ppl trying to get out to area back to US in a reasonable time not an "unforseen event" yet I was still denied by this scam "product offering"

I honestly wish I could give them 0 stars. DO NOT BOOK THIS AIRLINE unless you love being disrespected and used. I booked and paid for a flight on the 20th they deducted the money from my account. No confirmation email was sent nothing. I called poor customer service I emailed and reached out via Facebook same thing. They keep giving me a run around so I requested a refund on Monday the 22. Since then they have yet to issue a refund or email stating a refund will be issued. Mind you I still haven’t received confirmation of the flight just cancellation and the flight was for February.

They say they’ll issue a refund and then rebook the flight without your knowledge. Once the flight is rebooked they use this as a means to not refund and if you try to dispute it with your bank they try to say you rebooked. Please ensure you have proof of communication stating that you would not like the flight rebooked when asking for a refund.

Jean and the Spanish girl from Antigua are of no assistance when it comes to customer care. I asked to speak to a manager or have one reach out and was told that they don’t do that’s they can’t call back customers due to their queue (I know ridiculous and makes no sense). Their flights are ALWAYS late. I’d rather pay more and travel with a French or Dutch airline that this Haitian one or the others from the eastern Caribbean except Caribbean airlines who are okay.

Again don’t book with this airline you will regret it.

If I could leave a 0 star I would it wasn’t a 100 percent on sunrise they sent Anguilla air to do a flight cause they had a charter and boi was that a piece of f***the plane was hot first of all then I had a connecting flight and my baggage was left in Dominica never again

Worst airline ever! Most unprofessional and unreliable...I'd genuinely prefer speaking to a bot than their agents. I'll never use them again

Still do not know why I can’t give 0 stars. Ran by foolish and smug team. Dismissive and can’t even provide basic information when flights are delayed, like expected up time, time by which we will cancel, and how you will be compensated.

Consistently late and take no responsibility for damaged baggage. Fly one of many other airlines in the Caribbean.

Do not use this airline. They left the whole flight's luggage behind and their Customer Services just kept hanging up on people who rang them.
No communication, even from when we bought the tickets we were surprised at the lack of communication, but this is not a very professional operation all round.

Please people don’t spend your money in this business they just stealing people’s money please I purchased 2 tickets from sunrise airways they canceled the service and keep my money even though I paid cancellation protection and I have friends who’s complained for the same thing very bad experience with them