Superbuy Shopping Reviews 990

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, making international shipping easy and stress-free. Many appreciate the detailed photos provided for items, the secure packaging, and the quick delivery times. The customer service is frequently highlighted as friendly, helpful, and responsive, with many consumers noting their willingness to assist with various requests and issues. However, some customers have expressed dissatisfaction with shipping options, finding them limited or expensive. A few reviewers also reported issues with delayed deliveries, missing items, or packages being sent to incorrect addresses, attributing these problems to logistics partners and, in some cases, a lack of accountability from the company's customer service when resolving these specific issues.

What people talk about most

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Product

People report positive experiences with product, often praising the quality and the careful handling. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the fast, helpful, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

have been using Superbuy for more then a year after switching from another shipping agent which didnt meet my demands. Since i have been using Superbuy i could't be happier. I have already done 11... See more

Rated 5 out of 5 stars

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more

Rated 5 out of 5 stars

Amazing Amazing Amazing, no other words can describe how well this guys operate. They are in the business for so long that mean they’re trustworthy, and eventough once in a while there is some drama g... See more

Rated 5 out of 5 stars

Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more


Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great handling of items and superb…

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they handled every item very carefully and packed neatly. everything arrived safe. thank you to all the staff of Superbuy for this wonderful experience. looking forward to more of the same.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service, I recommend!

Superbuy has Made shipping from China possible, in such an easy and efficient way! I've overall had a great experience, nothing lost, nothing broken, and comminication often comes easy and super helpful! I'm super grateful with the service, they even return you money if the shipping price was actually lower than the one supposed. It's a really honest and clean process.

Thank you!! I recommend <3

September 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Everything with Superbuy went smoothly

Everything with Superbuy went smoothly! Only at the end with my country's shipping company did I have some problem but that's not Superbuy's fault.

And when I wanted to cancel one order they did it smoothly and easily. I just had to pay 8 Yuan fo it to be shipped back to the seller.

September 22, 2025
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Rated 5 out of 5 stars

First time Superbuy user

This was my first time using Superbuy, or actually any agent at all, but I wanted to say Superbuy is in my personal opinion a really good agent, I had multiple problems and questions throughout my process, and using their customer service my questions were answered or problems were fixed all within 24 hours of asking said question. They have plenty of events to save money with, and lots of giveaways that anyone can enter. Overall Id say Superbuy is not only a trustworthy agent, but also just genuinely a good website, with quicker customer service than most big brands I know, as well as information on any topic you would need to know to get started.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best agent overall.

Best to ship to asian countries, shipping and conversion rates are low. by far still the best for shipping to USA as well. stocking and parcel shipping is quick. the pictures are good quality as well.

September 23, 2025
Unprompted review

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