Superdrug Reviews 

152,283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42,859 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful product recommendations and delivering wonderful beauty treatments. People enjoy smooth, stress-free shopping experiences, noting that team members are always welcoming, knowledgeable, and genuinely attentive to individual needs. Shoppers appreciate the minimal waiting times at the tills and the cheerful atmosphere created throughout the stores. Some reviewers were not happy with certain product lines, mentioning specifically that medical dressings failed to adhere properly to the skin during use. Consumers also reported facing frustrating difficulties when attempting to resolve these product quality concerns through online customer support channels.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about store products and... See more

Service

Clients share positive opinions on service, highlighting staff who are consistently friendly, professional,... See more

Product

Customers had positive experiences with product selection, praising helpful staff who provided excellent... See more

Customer service

Users describe positive interactions with customer service, praising staff for going above and beyond,... See more

User experience

People report positive experiences with user_experience, highlighting friendly and professional interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At Swindon Town Centre, Aisha was very lovely, kind, and funny. My first time ear lobe piercing experience had a slight sharp scratch feeling, but quickly gone. She then explained the sanitisation cle... See more

Company replied

Rated 5 out of 5 stars

Churchill Square. Lotti assisted me with find products and giving constructive advice. She is a credit to your store and should be rewarded for her kindness and patience. Also on another note maybe... See more

Company replied

Rated 5 out of 5 stars

I want to thank ‘Alon’ and ‘Owen’ for their amazing customer service and support 🙂 They were both very helpful - Alon helped me sort out my Superdrug Card, whilst Owen fixed my issue regarding... See more

Company replied

Rated 5 out of 5 stars

Superdrug Tottenham High Street 1631 Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Perfume Store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35


Contact info

4.9

Excellent

TrustScore 5 out of 5

152K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(152,283)

40,629 reviews in the last 12 months

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Rated 5 out of 5 stars

Ear piercing at Waltham Cross store

My Daughter had her ear pierced today in the Waltham Cross store by Vicky the store manager. The whole experience was brilliant Vicky was very kind to my daughter as she knew she was a bit nervous. Explained everything, talked her though the whole experience and reassured her. Would 100% recommend this store for this service much better than when she had her first piercings. Thank you again Vicky

August 11, 2026
Unprompted review
Rated 4 out of 5 stars

Staff

Staff doing meet and greet, pleasant polite and helpful when I needed advice about a product.
However the young assistant on the till was surly, no smile, no do you have a card nothing, and was not happy waiting for me to bag my puchases. Perhaps she was just having a bad day

August 11, 2026
Unprompted review
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Reply from Superdrug

Hi Anon,  

Thank you so much for taking the time to let us know how helpful you found our staff at the store, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?

Can you also include the reference number 5329458 in your email for me?
Hope you have a great day.
 
Thank you,  
Joshua
Superdrug Customer Care Team

Rated 5 out of 5 stars

Amazing service from Nicole

Amazing service from Nicole , Superdrug Westgate Oxford . She helped us look for the exact make up shades that we were looking for . She was very professional ,friendly and patient with us

August 11, 2026
Unprompted review
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Rated 5 out of 5 stars

nose peircing

I just got my nose peircing done, and i felt so relaxed, I liked the staff who did it for me, and he seemed so nice, I liked the process and how he led me along so I wouldnt worry ❤️

August 11, 2026
Unprompted review
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Rated 5 out of 5 stars

The staff are absolutely amazing and…

The staff are absolutely amazing and they are so so help and they are so polite and they are just so lovely and they lofe to help everyone and anyone and the products smell absolutely beautiful and they are so cheap and they dont give your skin any irritation and they leave your skin feeling lovely and so smooth and silky and it last longer aswell the shower gel and the shampoo and conditioner at mexborough superdrug

August 11, 2026
Unprompted review
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