At Swindon Town Centre, Aisha was very lovely, kind, and funny. My first time ear lobe piercing experience had a slight sharp scratch feeling, but quickly gone. She then explained the sanitisation cle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill Square. Lotti assisted me with find products and giving constructive advice. She is a credit to your store and should be rewarded for her kindness and patience. Also on another note maybe... See more
Company replied
I want to thank ‘Alon’ and ‘Owen’ for their amazing customer service and support 🙂 They were both very helpful - Alon helped me sort out my Superdrug Card, whilst Owen fixed my issue regarding... See more
Company replied
Superdrug Tottenham High Street 1631 Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
152K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond
We needed some help in the Central branch in Croydon. Carol in this branch went above and beyond to help us.
Great customer service.
August 13, 2026
Unprompted review
Reply from Superdrug
Hi DONNA,
Thank you so much for taking the time to let us know how helpful you found Carol. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
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Reply from Superdrug
Hi Poppy,
Thank you so much for taking the time to let us know how helpful you found the staff.
So I can pass on this lovely feedback please can you email help@superdrug.com with the store’s full name or address?
Can you also include the reference number "5332298" in your email for me?
Hope you have a great day.
Thank you.
Judith
Judith, Team Leader in the Sutton store went above and beyond to help my American friend find a match for her cream foundation and locate other toiletries she needed. She also kindly looked after our shopping basket whilst my friend had to dash to the loo in M&S! Thank you!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Stella,
Thank you so much for taking the time to let us know how helpful you found Judith. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Amna Clapham at johns road 0550
Amna was extremely attentive and helped me a lot! She was super sweet and accommodating and helpful and I will definitely be coming back
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Afaaf,
Thank you so much for taking the time to let us know how helpful you found Amna.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name?
Can you also include the reference number "5332280" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Superdrug beauty studio (0075)
I go to Fulham superdrug beauty studio (0075) to get my eyebrows done by Qaiser. Every time they’re done perfectly and I’ve never had any complaints
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Megan,
Thank you so much for taking the time to let us know how helpful you found Qaiser. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
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Fantastic experience in the Sutton…
Fantastic experience in the Sutton store today Chhaya served me and was phenomenal throughout. I came looking for a perfume for my cousins birthday. She took the time to help find the perfect fragrance. I also came out with a free vitamin c spritz. Good offers and Sutton store is incredibly organised.
August 13, 2026
Unprompted review
Reply from Superdrug
Hi James,
I’m going to pass your comments on to Chhaya. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Megan
Superdrug Customer Care Team
sana done my brows in manchester…
sana done my brows in manchester piccadilly she always دوني my brows perfect highly recomended
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Zainab,
Thank you so much for taking the time to let us know how helpful you found Sana. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Steve & Sue in the Ryde store on the…
Steve & Sue in the Ryde store on the Isle of Wight were super helpful & knowledgeable. Such a nice atmosphere in this store, a real pleasure to shop there 💫
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Kelly,
Thank you so much for taking the time to let us know how helpful you found Steve & Sue.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Hey I did my nose piercing today by…
Hey I did my nose piercing today by Sara she is amazing friendly . She followed all work place rules with hygiene guidelines.
If you want to do piercing you can trust her. Thankyou .
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Punam,
Thank you so much for taking the time to leave such a nice review for Sara.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name?
Can you also include the reference number "5332235" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
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Qurat in Westfield Stratford she did my…
Qurat in Westfield Stratford she did my and my sister piercing she is very professional highly recommend
August 13, 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to leave such a nice review for Qurat. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Qaiser is very good
Qaiser is very good. Works in Superdrug fulham broadway sore number 0075.
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Alice,
Thank you so much for taking the time to let us know how helpful you found Qaiser. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Eyebrow threading
Sarmila from Kingston was amazing work with my brows. Thank you!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Zahra,
Thank you so much for taking the time to let us know how helpful you found Sarmila. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Eyebrow threading by Noreen...very…
Eyebrow threading by Noreen...very happy, great shape, quick and friendly
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Donna C,
Thank you so much for taking the time to let us know how helpful you found Noreen.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5332225" in your email for me?
Hope you have a great day.
Thank you
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At Sutton brunch
At Sutton brunch, Val has been great, very friendly and helpful!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Safeya,
Thank you so much for taking the time to let us know how helpful you found Val. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Rahela lakeside Superdrug
Rahela lakeside Superdrug. She helped and guided us well so we have a smoother experience whilst shopping.
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Swasti,
I’m going to pass your comments on to Rahela. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Megan
Superdrug Customer Care Team
Ellen was fantastic today helped me…
Ellen was fantastic today helped me pick all my make up fabulous service at the silverburn store!!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi M K,
Thank you so much for taking the time to let us know how helpful you found Ellen. I will certainly pass your comments on as I am sure it will make their day.
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Lovely service at the beauty therapy station
Harwinder the beauty therapist always does my brows and always does them amazingly, she is conversational friendly and has a great service. She is a credit to your superdrug, I always come back to her!
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Tya,
Thank you so much for taking the time to let us know how helpful you found Harwinder.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5332107" in your email for me?
Hope you have a great day.
Thank you
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Superdrug St James - Sheffield
Calvin provided fantastic customer service at Superdrug St James. He was friendly, helpful and professional throughout. He went above and beyond to help, and I really appreciated it. Excellent service, 5 stars!
August 12, 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to let us know how helpful you found Calvin.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name?
Can you also include the reference number "5332108" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Rahela
Rahela. Lakeside superdrug was realy friendly. Excellent customer service.
August 13, 2026
Unprompted review
Reply from Superdrug
Hi Oluseyi,
Thank you so much for taking the time to let us know how helpful you found Rahela.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Val in Sutton
Val in Sutton, was absolutely amazing and a very sweet lady. She supported me through my shopping experience and made it very smooth at payment time. Thank you Val!
August 13, 2026
Unprompted review
Reply from Superdrug
Hey Cindy,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Val to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
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