All the staff members I spoke to where lovely, as well as the order came in quickly and efficient. The order was perfect and I like how you use paper bags for orders.
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Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... See more
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
Company replied
Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.7
Excellent
516 reviews
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i went to exchange my jacet which has…
i went to exchange my jacet which has stiching fault the manage at the shop was totally not helpful and she was so rude
March 29, 2025
Love the music in the shop
Love the music in the shop. Trendy clothes. A bit expensive. Friendly assistants. Love my new jacket!
March 26, 2025
Happy customer
I've never ordered anything online from Superdry before and was happy with the ease of finding what I wanted and was delighted with the fit and quality of the shirt.
February 3, 2025
Helpful staff and great discount in the…
Helpful staff and great discount in the sales. Well made, beautiful clothing
February 5, 2025
Bought as a present for my niece
Bought as a present for my niece. Got excellent advice from your Bluewater with free delivery. Good quality & price. I have a very happy niece! Perfect.
January 5, 2025
Excellent service from staff and speedy…
Excellent service from staff and speedy delivery!
January 2, 2025
Quick and easy to order online.
Excellent quality clothing. So easy and quick to order online.
December 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Bluewater
Hello Saritha,
Thank you for your 5 star review!
We're so happy to hear your pleased with the quality of your purchase.
We appreciate you taking the time to share your online shopping experience feedback.
Thank you for shopping with us.
Superdry
Excellent calm happy demeaner of the…
Excellent calm happy demeaner of the serving staff
December 29, 2024
Reply from Superdry - Bluewater
Hello Mr Middleton,
Thank you for your kind words!
We're so pleased you enjoyed the friendly and helpful service you received at our Bluewater store. We strive to create a positive and welcoming experience for all our customers.
Thank you for shopping with us.
Superdry
Good quick service at the till.
December 19, 2024
Assistants very helpful and friendly in…
Assistants very helpful and friendly in Bluewater store.
December 21, 2024
Fab!
Ordering online was easy and arrived quickly to store where staff dealt with me fast & efficiently
December 9, 2024
Reply from Superdry - Bluewater
Hello,
Thank you for your kind review!
We're so glad to hear you had a positive experience ordering online and picking up your purchase in store. We strive to make the process as smooth and efficient as possible for our customers.
We hope you have a fantastic Christmas,
Superdry
I ordered an item in the store online
I ordered an item in the store online - as it wasn’t in stock. I have still to receive the item as third party courier never delivered despite leaving a card saying all delivered! I’m now stuck unable to contact either superdry or courier - and despite many phone calls I am unable to speak to a human or resolve the missing item. So now out of pocket with no item delivered. I am hoping, having returned and spoken to assistant manager of the store, I can resolve this. Becuase all parties have received payment for something I have yet to receive!
December 8, 2024
Staff helpful but availability not great
Online purchase not available in store so had to guess on sizing. Trousers too big. Very happy to simply return to store and reorder, staff very helpful.
Disappointed that length and waist I needed was not available.
I will need to pay a tailor to take up the trouser length
November 25, 2024
Reply from Superdry - Bluewater
Hello,
We understand your frustration with the sizing discrepancy between online and in-store availability.
We appreciate your positive experience with our staff and their helpfulness during your return. We strive to ensure consistent sizing across all channels and will take your feedback into consideration as we continue to improve our offerings.
Thank you for the feedback,
Superdry
Buying a clothes for my daughter
Good customer service, good environment, helpful people, overall very happy
November 26, 2024
The best coat I’ve ever bought
The best coat I’ve ever bought, in Aray of colours. Shop staff very helpful
November 25, 2024
Reply from Superdry - Bluewater
Hello,
Thank you for your kind words!
We're thrilled to hear you love your new coat and that our Bluewater store staff were able to help you find the perfect one.
We appreciate you taking the time to share your experience and thank you for shopping with us.
Superdry.
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