Contacted the branch to see if they had a smaller size of jacket in stock and if so would they exchange for my online purchase. Member of staff checked the stock, confirmed it was available and that t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was in Bromley looking for a coat that I had my eyes on since October last year and a member of staff in the store helped me out as I couldn’t find it in the shop. He had an idea of what I was talki... See more
Good products but crammed onto rails so difficult sort out! Bad lighting ... too dark to see coats properly. Constant heavy beat music that actually made me feel panicky and anxious after 5 minutes.... See more
Company replied
Quick delivery, excellent fabric material,lasts long BUT tight on sleeves especially hoodies. Need some room or space there. Also items are very very expensive. Another personal opinion is that I dont... See more
Company details
About Superdry - Bromley
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 264-265 The Glades Centre, BR1 1DN, Bromley, United Kingdom
- 02083 131324
4.6
Excellent
247 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the quality
I like the quality. I just like my jacket a bit longer slightly more under the waist. Service really good and helpful.
February 16, 2026
Customer service
Contacted the branch to see if they had a smaller size of jacket in stock and if so would they exchange for my online purchase. Member of staff checked the stock, confirmed it was available and that they would hold it for me and then swap the items. They also removed a shirt from the display model as the item wasn’t available from the shelf. Great customer service.
February 9, 2026
First class
First class, shop service in Bromley from the staff. Return process, conducted by the staff was swift and efficient. Five 🤩 Stars
January 20, 2026
Sweatshirt
Managed to find a sweatshirt that
fitted well,looked good and was also a reasonable price as well.
January 7, 2026
The quality of the material and the…
The quality of the material and the service are very good.
December 23, 2025
Wide range of products
Wide range of products.
Great display of different products. I bought my second Superdry coat/jacket which( similar) is not sold at other stores. I loved the product.
December 16, 2025
Overall the jacket is great keep you…
Overall the jacket is great keep you warm and dry. The only thing to note is it might b a bit heavyweight
December 13, 2025
Staff were incredibly helpful helping…
Staff were incredibly helpful helping me with the item I required for my son’s Christmas present
December 2, 2025
Very helpful sales assistant who helped…
Very helpful sales assistant who helped me make an informed choice. I had an urgent appointment and she kindly put the coat I wanted behind the till. Very happy with the service.
December 5, 2025
Brilliant service Assistant was extremely helpful and…
Assistant was extremely helpful and showed me where the products were and in ordering items for me. Well done!
November 9, 2025
Exchanged a shirt for a different size
Exchanged a shirt for a different size. The young girl who served me was extremely polite and supremely proficient . My original purchase was online so I had ti wait for a refund but it came through within 2 days. Very pleased with the overall process and accomplished and professional staff.
November 15, 2025
Helpful and observant
November 17, 2025
Excellent help from the friendly sales…
Excellent help from the friendly sales staff
November 17, 2025
The shop was closed at 5pm
The shop was closed at 5pm. One hour before normal working day closing time. No notice on the website, no warning at all. I wasted all afternoon. Going to the shop took me over hour and I had to leave my work early. Just to see Superdry closed. Very disappointing.
November 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.