Usually fantastic service. The new store manager was unwilling to get a jacket not on the shop floor then flatly stated it would be over £200. I glanced down at the armful of shopping I was ready to p... See more
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Brilliant quality, and helpful staff, but was told by the very helpful person who greeted us as we went in the we would receive a 20 percent discount on the displayed prices. When another assistant pu... See more
I got notification of my order being delivered to the store two days before I expected it. The young staff member at the Maidstone branch was very helpful and friendly. I'm really happy with all my pr... See more
Fantastic service from the lady assistant when returning a whole jumper which had not worn well after only a couple of uses. Came away with a credit note for the full value.
Company details
About Superdry - Maidstone
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 12 27 Fremlin Walk, ME14 1QG, Maidstone, United Kingdom
- 01622 762616
4.7
Excellent
171 reviews
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As always the product was a good…
As always the product was a good quality and excellent price
May 9, 2026
Staff are very friendly and helpful
May 6, 2026
Fantastic service from the lady…
Fantastic service from the lady assistant when returning a whole jumper which had not worn well after only a couple of uses.
Came away with a credit note for the full value.
April 3, 2026
Happy and helpful staff.
The staff were super happy and helpful. Answered my questions with a smile.
March 22, 2026
It’s disappointing to see so many…
It’s disappointing to see so many negative reviews, as my experience with Superdry has always been positive. I’m a regular customer who shops online frequently, and I’ve consistently been satisfied with both the products and the service. I’ve never had any issues when returning items. Five stars from me!
January 26, 2026
My whole family loves Superdry
My whole family loves Superdry, from a teenager to my 52-year-young husband. Always great quality and design, and affordable.
February 12, 2026
Splendid visit to Superdry
Very cool and lovely experience with the store. Helpful and professional staff.
February 3, 2026
Really helpful staff
Really helpful staff, did the return quickly, helped with different sizes and generally great service
January 7, 2026
Very easy to browse in-store
Very easy to browse in-store. Nice friendly staff and they don't continually bother you.
December 30, 2025
Staff always very helpful and polite
Staff always very helpful and polite, clothes are of very good quality hence why they are quite expensive. True to size and wash up lovely. Just wish superdry done more of there trousers and joggers in a short leg otherwise I can’t fault anything.
December 30, 2025
Went to the store to buy a coat for my…
Went to the store to buy a coat for my daughter the store did not have her size so ordered on line in store received the wrong coat took it back 12 days ago still waiting on refund got the store to check if a different store had the coat in her size drove from Kent to London to collect and still wrong coat ended up driving to Essex to finally get the right coat online customer service was appalling some of the some of the in store was helpful like the young lady in lakeside but the rest seemed like they worked in a fast food place they did not give a S##t
December 10, 2025
Great service
Lady in the shop was very helpful and knowledgeable and helped me pick out exactly the jacket I needed
December 11, 2025
The people were very keen to help with…
The people were very keen to help with whatever I needed to shop for. This made the day easier to get through.
December 7, 2025
Excellent customer service from start…
Excellent customer service from start to finish
December 2, 2025
Superdry in maidstone staff is very…
Superdry in maidstone staff is very helpfull and friendly. I love superdry the quality is very good
November 26, 2025
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