The clothes look good quality with a trendy style and long lasting but the cargo trousers I bought last 2 washes on 30 degrees and the colour had disappeared. Also got sent the wrong item when purch... See more
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Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... See more
Company replied
Ordering straightforward. Ordered two sizes to be collected from local store. On collection tried on and refunded for the one that I didn't need. Chuffed to find packaging recyclable and young man on... See more
The coat is lovely and so much better when it actually fits!! I have had several coats/ jackets from the online the store, all XL. Bought the XL and it drown me. Returned to store in Peterborough who... See more
Company replied
Company details
About Superdry - Peterborough
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
35-37 Queensgate Centre, PE1 1NT, Peterborough, United Kingdom
- 01733 873028
4.4
Excellent
196 reviews
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Excellent service
December 2, 2025
I invest 94£ for jacket wrongly picked…
I invest 94£ for jacket wrongly picked large size i needed x large went back to change they refused to take back coz of no tag but jacket i didn’t even wear it very disappointed
November 28, 2025
Great shopping experience.
Great shopping experience.. Queensgate Peterborough just popped in to swap a birthday present for a different size, Im a big superdry fan quality clothing and helpful staff! 👍
November 4, 2025
The size is not comfortable for me
The size is not comfortable for me, though the material is good and warm.
Store staff said no other size is available.
Please make more sizes available or allow exchange.
October 27, 2025
Friendly and helpful staff
Friendly and helpful staff
Best jackets on the market in my opinion
In general great quality clothes
October 14, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Size bought was s bit too tight
Size bought was s bit too tight. Returned in store and the attention given by staff was 5*s.
August 31, 2025
Reply from Superdry - Peterborough
We appreciate your feedback. We're glad our in-store team provided excellent support during your return. We regret the size wasn't quite right for you, though.
Superdry
Poor customer service experience from…
Poor customer service experience from the store manager.
August 29, 2025
Reply from Superdry - Peterborough
We regret that our service did not meet your expectations. We appreciate your feedback and will address this with our team to improve.
Superdry
Birthday presents for Granddaughter's
Lovely clothing for our 2 Granddaughter's they absolutely loved there birthday presents
September 1, 2025
Reply from Superdry - Peterborough
We're happy to hear that our clothing was a hit with your granddaughters! Thank you for letting us know they loved their birthday presents; we hope they had a good day of celebrations! We appreciate your positive feedback, thank you for leaving a review.
Superdry
Well made but sizing can be small
Really nice staff at the Peterborough store, some really nice new autumn pieces.
August 26, 2025
Hassle free experience
Good clean shop. Took 2 t-shirts to the desk, gentle reminder that it's 3 for £50 on that t shirt range. I like this shop as your free to browse, always someone to help if you need it. Can go in and out of the changing rooms without the need for a clothing count.
August 20, 2025
Great staff. Items good quality
All stuff we're very helpful and nothing was too much for them. Very pleasant and professional at the same time. Will be returning.
June 10, 2025
nice store ❤️
The store is pretty cool lots of nice clothes and everything ❤️ customer service is 10/10 ❤️
August 2, 2025
Friendly helpful staff
Friendly helpful staff
Plenty of choice
No hassle when browsing
July 22, 2025
Very helpful in making a purchase
July 4, 2025
I was processed effectively .
I was processed effectively .. picked item paid for item… job done
June 24, 2025
Assistant was extremely helpful and…
Assistant was extremely helpful and friendly and polite
June 21, 2025
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