Products were very good and service excellent
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchases arrived on time. High quality clothes at sale prices. Wish I had seen the sale earlier!
My daughter loved her hoodie and sweatshirt.
I bought a coat which still had the security tag on it and the zip on the pocket broke I have email and haven't heard anything back its been 2 weeks
Company replied
Company details
About Superdry - Teesside
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 9B, Goodwood Square, TS17 7BW, Thornaby, United Kingdom
- 01642 678885
4.6
Excellent
29 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Purchases
Purchases arrived on time. High quality clothes at sale prices. Wish I had seen the sale earlier!
July 15, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hiiii dear😍
June 29, 2022
Reply from Superdry - Teesside
Hi Belina,
We appreciate you taking the time to review your recent experience with us. We hope you continue to shop with Superdry in the future.
Superdry Care
All good so far
May 30, 2022
Reply from Superdry - Teesside
Hi Kevin,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Great service for a faulty item.
Great website, easy to use, product that arrived faulty, so went to local branch and swapped it for a different coat, service was great, no stress no pressure just a simple process, with friendly and approachable staff.
A perfect example of how to look after a customer with an issue, thanks to the whole team at Teesside Park.
March 6, 2022
Superdry - Super as always!
The jacket I bought is even more gorgeous than shown/described on the Superdry site. The material feels so lovely and the fit is exactly as described and perfect! Yet another beautiful purchase from Superdry, thank you!
February 4, 2022
Satisfied customer
Very pleased with the coat I bought in-store. The service was very good.
January 30, 2022
I bought a coat which still had the…
I bought a coat which still had the security tag on it and the zip on the pocket broke I have email and haven't heard anything back its been 2 weeks
January 25, 2022
Reply from Superdry - Teesside
Hi Katie, thanks for taking the time to share your feedback with us. At Superdry If you would like to speak to us about your experience, please reach out to us at 01642 678885. We hope to see you again in the future. , we always want all of our customers to have a positive experience.
Brought my coat at LHA and got it sent…I’m jappy
Brought my coat at LHA and got it sent to my home, when I got back from holiday I had the coat but they sent the wrong size, I took it back to my local shop and they didn’t have it in store so they said they would send another one in the post. I waited for days for an Email from them but didn’t receive one so I phoned the shop and the young man I spoke to was fantastic, he sorted everything out and only had to wait a couple of days and I received my coat. Very happy 😃
January 21, 2022
Good stuff.
Good stuff.
Happy with what I have bought, looks quality and good looking.
Would recommend.
January 19, 2022
Great service
Great service from the guy from the store ordered my size on line delivery next 2 days no problem great all round service thanks I’m delighted with my purchases
January 8, 2022
Exchange
I ordered online and it was to big so i returned to the shop and exchanged it, the girls who served me where lovely and very helpful
January 7, 2022
5 stars all round
Quick delivery true to size love the coat it’s brilliant quality brilliant service in the shop
December 26, 2021
Perfect
I bought this for my grandson for Christmas and I can’t wait to see his face. The quality is second to none.
The staff are very helpful and friendly they can’t do enough for you.
Keep up the good work.
December 3, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.