Everything went well untill I had to return. I wanted to exchange for a different size, however superdry doesnt have that option. I had to return and thrn order new one with payment. And the return w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I like the quality of Superdry. The sweatshirt I ordered was as it stated oversized Unfortunately too oversized for from small I would have needed xxsmall! I wish they still did free returns tho... See more
Company replied
Ordered the Fuji padded jacket - amazing quality as always from my favourite clothing brand. Also delivered on time, with care, with no hassles at all. Very pleased. Will always recommend Superdry - y... See more
I love buying superdry because the quality lasts forever & the designs are great.. .All of my clothing is superdry since i was about 25 i wear nothing else.... i must have at least 50 items minimum...... See more
Company details
About Superdry
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
United Kingdom
- care@superdry.com
- www.superdry.com
4.1
Great
315K reviews
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Parcel never made my hands was left by…
Parcel never made my hands was left by our bins apparently and disappeared, a refund was given.
May 20, 2026
Reply from Superdry
Hi Andrew,
We appreciate you sharing your feedback with us.
At Superdry, we want you to have a great experience, so we’re very sorry to hear that we didn’t meet your expectations.
I am sorry to hear the order got lost. I am glad to see our team has now resolved the issue for you.
Thank you for taking the time to write a review. We value all feedback.
Superdry Customer Care
Quick delivery excellent communication…
Quick delivery excellent communication and fantastic product
May 20, 2026
Reply from Superdry
Dear Tina,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope you enjoy wearing the joggers and top.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.
Superdry Customer Care
The discounted item turned out to have a hole in the shoulder.
I like that sometimes I can buy things at a discount. But last time I bought a sweatshirt with a 30% discount, paid for shipping, but the sweatshirt turned out to have a hole on the shoulder.. I think that if you tear a defective item at a discount, you should indicate the reason for the discount, because in my opinion, a hole is unacceptable and in a prominent place that catches the eye. I was a little disappointed, I had a better opinion about superdry, now it's not like that.
May 20, 2026
Reply from Superdry
Hi Jim,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Two Pocket Overshirt!
We hope you enjoy wearing the shirt.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.
Superdry Customer Care
I didn’t find my order I still wait for…
I didn’t find my order I still wait for refund I send email no any anwer 🥺🥹
May 20, 2026
Reply from Superdry
Hi Adil,
We appreciate you sharing your feedback with us.
At Superdry, we want you to have a great experience, so we’re very sorry to hear that we didn’t meet your expectations.
I am therefor sorry to hear the order has not yet been received.
I can see my colleague has contacted you on 26/5 in regard to the order.
Thank you for taking the time to write a review. We value all feedback.
Superdry Customer Care
The cap was just what I wanted for my…
The cap was just what I wanted for my daughter. Plus it came in time
May 20, 2026
Reply from Superdry
Dear,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope your daughter enjoys wearing the Vintage Club Baseball Cap.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.
Superdry Customer Care
Reply from Superdry
Hi,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope you enjoy wearing the hoodies.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.
Superdry Customer Care
Easy to order and promptly delivered.
May 7, 2026
Reply from Superdry
Dear David,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope you enjoy wearing the Hawaiian Printed Shirt.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.
Superdry Customer Care
12 days have passed
12 days have passed, and I still haven't received my order. Never more!
May 15, 2026
Unprompted review
Reply from Superdry
Hello,
Thank you for taking the time to leave us a review. We are sorry to hear that you haven't received your order.
For us to assist and resolve this for your, please send us an email to care@superdry.com with your order number. Our team will then be delighted to assist you further.
Superdry Customer Care
There was AMAZING customer service by…
There was AMAZING customer service by Rosie who was super kinda and helped me pick my perfect foundation shade. It was my first time buying a foundation so I was kind of nervous but Rosie truly helped me a lot!
May 26, 2026
Unprompted review
friendly staff and purchase items were…
friendly staff and purchase items were of excellent quality.
May 20, 2026
Ordered after seeimg in store at the…
Ordered after seeimg in store at the airport and regreted not buying at the time
Love the fit and feel
May 11, 2026
I purchased chino pants for my husband…
I purchased chino pants for my husband in March 2026. I needed to exchange the pants for a smaller size. I sent the package back. However I haven't received the new pair yet. I have been waiting for over a month. Noone replies to my emails, Facebook messages get ignored as well.
April 15, 2026
Unprompted review
Reply from Superdry
Hello,
Thank you for leaving us a review. I am sorry that you haven't had an update about your return.
For online orders, our software isn't equipped to send replacements. When an order is returned our warehouse will then look to issue a customer a refund within 10 working days. This is then confirm to the customer by email.
If not received, we would advise you to email us at care@superdry.com with your order number so that our team can assist you further.
Superdry Customer Care
I always buy Superdry I love all their…
I always buy Superdry I love all their hoodies and have them in different colours, this time i bought the jacket so far it lovely.no issues and it has a 12 month warranty on the zip.
Great colour and the size is perfect .
May 21, 2026
Reply from Superdry
Hi Nadia,
Thank you for sharing your feedback with us.
At Superdry, we want to offer the best service to our customers every time, so we're really happy to to read your comments.
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
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