You have no instructions on how to do a reclamation on goods. The hoodie’s necline was so tight I can hardly get it on. Clearly not welI designed product. I would have kept it otherwise. And now I ha... See more
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In these days it is ridiculous that customer needs to pay for return costs! Please revise how real webshops are running their business and learn something. Same stupidity applies to the need to print... See more
The delivery time was excellent as well as the quality of the products (as usually). When choosing the size I recommend to take one size bigger, especially if you are a Scandinavian
Returning product is a bit complicated process and it is customers responsibility to cover expences. This combined with partly google translator based website and emails with a broken language (finnis... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.fi
- www.superdry.fi
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Shopping was easy
Shopping was easy, and delivery time was better than estimated.
January 10, 2019
Unprompted review
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Costly return policy
I had to cover the costs of returning an item by myself. This wasn't shown clearly enough on the we page. Had I known this before, I would've shopped elsewhere.
December 30, 2018
Unprompted review
Reply from Superdry FI
Good Morning,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great diils!
December 9, 2018
Unprompted review
Just excellent :)
November 30, 2018
Unprompted review
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The jacket that was described as a…
The jacket that was described as a heavy weather parka was just normal jacket having fake fur in the hood. Sending it back was expensive. Order what you want, we send you what we want.
November 6, 2018
Unprompted review
Reply from Superdry FI
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Size xxl is good for 187cm/100kg person.
October 21, 2018
Unprompted review
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Never got one
There couldn’t be any more stars - actually none would be more honest - since there were none delivery during the date that was agreed and informed to me.
October 2, 2018
Unprompted review
Reply from Superdry FI
Good Afternoon,
We apologise for the issues you experienced with your recent order.
We strive to meet all of our quoted delivery times and are disappointed to hear that on this occasion we were unable to. Our delivery policy and procedures are monitored very closely and customer feedback like yours is a vital part of measuring their success and improving our processes.
After looking into this, I can see that the order has been lost in transit sadly. As this is the case, I have re-sent the order for you. You will receive a new dispatch note shortly to confirm the delivery of the item.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Fast delivery is a plus, but
Fast delivery is a plus, but as I had to send the product back, the mailing costs were about halu of the products original costs.
Now I will order from shops where returning the product does not cost that much!
October 1, 2018
Unprompted review
Everything was great
My experience with superdry was nice, pleased with items I got.
September 25, 2018
Unprompted review
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Fast delivery
August 25, 2018
Unprompted review
The size of the item was completely…
The size of the item was completely wrong not even close to what advertised!
August 22, 2018
Unprompted review
Love this brand!
Excellent product! Perfect size and style. Love this brand! Thank you.
August 21, 2018
Unprompted review
Clothes very good quality
Clothes very good quality, home delivery with post nord Finland was not so easy. The customerservice does not answer phone,FB or Twitter...not first time problems with Post Nord...
July 30, 2018
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Great experience!
Excellent products, and decently fast shipping! Tracker was brilliant!
July 18, 2018
Unprompted review
We were very happy with the product and…
We were very happy with the product and its delivery services both
July 12, 2018
Unprompted review
Very bad last mile delivery service
The last mile delivery service provider in Finland (Postnord Finland) is extremely lousy. Their home delivery service doesn’t work properly and it is extremely difficult to contact them to agree different delivery time. They don’t answer phone calls or e-mails, and the only way to contact them is via Facebook messenger: if you are lucky they will contact you in three days. Please change your last mile delivery provider in Finland.
July 2, 2018
Unprompted review
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