Im not used anymore to pay for delivery when buying with local online store with value of 100€ plus Beside that delivery and shopping experience was ok
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I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando. I also found some issues in shopping via mobile phone, and needed to switch to lapt... See more
Company replied
The company doesn’t seem to care about deliveries at all, but does care about getting rated. A parcel has stuck in the middle of nowhere with no chance to get info about it, but there are a lot of re... See more
Company replied
I've been wearing SD clothes for over 10 years. The build quality of the clothes is still at a high level. I really like sweatshirts and t-shirt. Sometimes Superdy`s clothes costs a lot compared to th... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
- +44 3333 212222
- care@supergroup.com
- www.superdrystore.pl
3.5
Average
2K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Fast shipping and free return!!
Fast shipping and free return!!! It’s very important for me. I really recommend. And very good quality of course ❤️
July 24, 2022
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extremely hard to find a piece
You are making great clothes. Yet it is painstakingly difficult to find one at your store. I bought one your T-shirt in another store and wanted to buy a few more of the same kind. The T-shirts I've found on your site looked identical - but it showed - they were of different cutting. So I had to return them. What is more -it is impossible to find the kind I'm looking for - there is no name (only numbers) on the insert of my T-shirt, and the Find mechanism at your store doesn't know it. And I'm not even sure if the same T-shirt doesn't exist already at your store or the Find command doesn't recognize it...
July 23, 2022
Reply from Superdrystore
Hi Rafal,
thank you for your feedback. A lot of places sell our items, but sometimes it might not be the exact same as the ones on our website. The numbers on the item are the item codes. We can help you search for the name of the item or identical shirts that you might like. Don't hesitate to contact us via care@superdry.com for further information.
Kind Regards,
Superdry Customer Care
The service is very fast and efficient
The service is very fast and efficient, the polo shirts are bought in very intense colors and of high quality.
July 21, 2022
one order came in 2 packages
one order came in 2 packages, 4 or 5 days apart, by different companies.
July 21, 2022
Reply from Superdrystore
Hi Agata,
Thank you for your feedback.
As the items were coming from different warehouses, they had to be shipped separately and by different companies. I apologise if you were not satisfied with the delivery services.
Kind Regards,
Superdry Customer Care
I recommend
T-shirts are very good quality like always.
The size (XL) as described in the size table.
July 21, 2022
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The whole transaction was fine.
July 12, 2022
We did not receive the paid order.
We did not receive the paid order.
Order no SUPERDRYPL201309 -22.06.2022
I am asking for a refund of the money paid
Sławomir Konarski
July 8, 2022
Reply from Superdrystore
Hi Slawomir,
Thank you for your feedback. We have contacted you by email to let you know what the next steps are concerning this matter.
Kind Regards,
Superdry Customer Care
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Everything's all right
July 5, 2022
little slow delivery
July 4, 2022
Reply from Superdrystore
Hi,
Thank you for your feedback.
I am sorry you were not satisfied with our delivery timeframe. I can see the promise date for the order was the 06th of July, and the item was delivered on the 04th. You should have been given an estimated delivery date at checkout.
Kind Regards,
Superdry Customer Care
I received the shorts with a security…
I received the shorts with a security clip that I can't take off the stationary store. I have made a complaint and there is no answer. I expected a completely different quality from such a reputable company.
July 3, 2022
Reply from Superdrystore
Hi Michal,
Thank you for your feedback.
I am sorry this has happened. I can see the matter has been resolved now, as the item has been sent to you again. You should have received emails to confirm all of this.
Kind Regards,
Superdry Customer Care
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Im happy i bought a cap and it came so…
Im happy i bought a cap and it came so fast also the item is like it schould be.
July 1, 2022
Excellent! Thanks a lot
My favourite brand! Goods are perfect, service and delivery are excellent! Thank you so much!
June 30, 2022
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Great product and service
Great product. I was a bit afraid to order a shirt online without checking the size in store on me, but I took the risk and I am positively surprised. It fits me well. Great quality, nice material. Easy to maintain. I'll be back for more in the future for sure.
The package came actually earlier than expected which was a nice thing as well.
June 26, 2022
I tried to buy clothing from this site…
I tried to buy clothing from this site three Times and I didn t succed until I made an account
June 26, 2022
I ordered a tshirt which after a week…
I ordered a tshirt which after a week turns out that is not available, all good but i had to contact superdry directly as at that moment at site i saw that dlivery is posponed by 5months..
June 25, 2022
Reply from Superdrystore
Hi,
Thank you for your feedback.
I apologise that the item was not available to send, due to stock. If you have any questions concerning the delivery of your parcel, please do not hesitate to contact us via care@superdry.com.
Kind Regards,
Superdry Customer Care
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