Superdry SE Reviews 

2,128
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

The shopping experience was smooth and easy. I tried to pay twice with ApplePay and it didn’t work, but had no problems with a card. I received my package within four days. The product was exactly as... See more

Rated 5 out of 5 stars

The customerservice was excellent, even if I didnt buy anything today. I found a shirt, but the store didnt have my size, instead of ignoring me the staff helped me order correct size online. This was... See more

Rated 3 out of 5 stars

I think the color is very unclear it says pink, red , dark berry and de color in real life is like purple red, its plasty but still pretty and warm and comfortable wish it was more red tho

Company replied

Rated 1 out of 5 stars

Superdry canceled one item of my order after paying for it. Later, they did not offer any solution more than money refund when they delivery failed to reach me. They just said that now they parcel tha... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

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3.1

All reviews

(2,128)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not all the order was home delivered

I've made one order which has arrived in 2 parts. One was home delivered but the other part went to the post office which is not close to home.
When I made the order it wasn't clear to me that this would have happened.
On the other hand the quality is really nice and the fit was just as hoped.

October 16, 2020
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Rated 3 out of 5 stars

Some articles appear as in stock but…

Some articles appear as in stock but after you put them in your cart and you try to place an order they are no longer there.

The website is a bit clumsy and there are no advanced filters like filtering by material.

October 13, 2020
Rated 1 out of 5 stars

Super disappointed

Super disappointed
My daughter ordered a way to small backpack. Sure, the dimensions where correct in the description, it turns out. But the picture was really misleading and fooled my daughter.
Returns are really bad, they dont even provide a return slip so now I need to find a public printer to print out the slip, not to mention that the return cost is not included.
First and last time buying from Superdry

August 9, 2020
Unprompted review
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Rated 5 out of 5 stars

Always best quality

SuperDry is one of my favorite brands. But they are a bit expensive, so I have to wait for sales to buy something nice.Online store works perfect, delivery is fast and free.

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

Nice categorization of product

Nice categorization of product, easier to find. Each product has a specification which along with the material used list out the sizing. The product photographs are relevant along with a short video just to give a good perspective of the product when worn.

March 10, 2020
Unprompted review
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Rated 3 out of 5 stars

The hoodie has some white threads…

The hoodie has some white threads showing through beside the front zipper. Pretty obvious flaw that should have been picked up during quality control. Will try to fix this myself. Love the hoodies from your company but I will be reluctant to online shop again.

February 1, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and easy refund, super nice staff

The zipper on my jacket broke down a part of it came lose, I had the recite and went to the store. The store manager helped me with the refund, and arranged it so I could get a new jacket. Ended up saving money and time by delivering it to my house. Super nice staff, polite and customer friendly.

January 29, 2020
Unprompted review
Rated 5 out of 5 stars

SuperQuality and SuperFast delivery

SuperQuality and SuperFast delivery. Havent take more than 2 days deliverytime from Belgium to Sweden 3 times that I order.

Just one negative thing is that same size is very different depending on differnt model. Ordered to different cargo shorts size 36, one was perfect fit and the other one looked like size for an elephant

January 16, 2020
Unprompted review
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Rated 2 out of 5 stars

Love the clothes

Love the clothes, unfortunately the store has yet to reach the 21st century in terms of easy returns. I was in need of changing the size due to faulty information, however the return needs to be made to Belgium on the buyers expense.

The clothes can not be changed in any of the Superdry stores located close to where I live in Sweden. The company does not supply afflilated shipping with reduced rates, the buyer needs to fix this themselves. When I checked the price for shipping it was well over 20 Euro.

For all of you who really like the brand as I do, I would recommend buying the clothers either in store or through a popular competitor who sells the clothes, but offers free shipping and returns.

If however you are certain of size and modell, I can really recommend the store due to very fast shipping and with delivery right to your front door which at least for me is very appreciated.

December 4, 2019
Unprompted review
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