Surrey Specialist Cars Reviews 

139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, creating a welcoming and relaxed environment without any pressure during car purchases. People note that the overall purchasing process is wonderfully smooth, transparent, and remarkably easy to navigate from initial contact to final collection. However, some customers also noted recurring mechanical issues with vehicles shortly after purchase and expressed frustration with inadequate or slow post-sale support. A few other people also felt that staff could be unhelpful, unapproachable, or unresponsive when dealing with complaints, unexpected faults, and vehicle repair requests.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting friendly, welcoming, and... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in their overall... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While some consumers... See more

User experience

Clients share positive opinions on user experience, describing the car buying process as extremely easy and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased an Astra from Surrey specialist cars. I was made to fell welcome from initial phone call to collecting car . I dealt with mark who was great and answered all my questions as it has... See more

Rated 5 out of 5 stars

The salesman James Van Buskirk made the whole experience both professional whilst good fun and interesting. Although we spent a long time there we were able to get the vehicle of our choice. The... See more

Rated 5 out of 5 stars

James was very helpful and efficient and the process of buying a car was extremely easy with no stress at all. I'd certainly recommend James to any family or friends.

Rated 5 out of 5 stars

Very friendly office environment, everyone was really cheerful and deciding on my new car was an enjoyable experience! Had to use the warranty which I purchased about 2 months after picking up the c... See more


Company details

  1. Car Dealer

Written by the company

Welcome to Surrey Specialist Cars We have a great selection of competitively priced used cars and are proud to offer a first-class customer service experience. All available with flexible finance options allowing you to find your dream car. We're always updating our stock to ensure we have something to suit everyone. Buying a car can sometimes be a daunting experience, rest assured at Surrey Specialist Cars our friendly team will be available to answer any questions you may have and offer a no-pressure buying experience.


Contact info

4.1

Great

TrustScore 4 out of 5

139 reviews

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No recent history of asking for reviews

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4.1

All reviews

(139)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

I bought a jaguar,and was treated proffesionaly. They explained the process of the finance without judgement. Took the vehicle for a test drive and everything about the car was explained. My salesman was Chris and he was patient, informative and good with what he did. Would definitely recommend.

July 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Shocking service...

Shocking service...
Booked an appointment on two separate occasions to view two cars.
Viewing 1: Ended up waiting over 40 minutes to test drive a car as it was at another lock up and blocked in, not sure it was worth booking. However, colleague I met was approachable and helpful.
Viewing 2: Also booked an appointment at a specific time, again the car was at another site + dealer not aware I was coming, informed me car had a flat battery - Overall service this viewing was shocking, clearly no communication and was made to feel I was putting them out/ and them going to get the car was doing me a favour.
Won't come back here again, just as well I didn't have to travel a long distance

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found a car online, and it was for sale by SSC which is really local to me, so I was happy to use them. Very friendly and professional service. Very helpful and great communication. Would highly reccomend

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

Site advertise nationwide delivery, false advertising as they do not. Not accommodating or particularly friendly service at all.

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Brought a Nissan Qashqai from this…

Brought a Nissan Qashqai from this company back in February. Absolutely lovely customer service, could not fault the company at all. I visited on a Saturday and looked at a couple of models they had available. Deposit / payment for the car was very straight forward and easy.
Car has been absolutely amazing and has no issues. I believe James was the name of my sales advisor who had great knowledge of the stock available. Thank you.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good company

I bought a car in this company I found it on autotrader. Very good contact and help from the team. In particular, Mr. James is super positive, eloquent, gives good advice and is mega helpful in all aspects when it comes to selling and preparing the car for sale. The car is mega technically efficient and is well looked after. With a clear conscience I can recommend SSC SURREY SPECIALIST CARS to everyone

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

Bought car June 2024 cars been in…

Bought car June 2024 cars been in garage 3 times dpf failure hardly any communication now there expecting me to drive car 50 miles to them when had quote to get it fixed were I live they are going to leave me without vehicle for god knows how long refused to give me courtesy car would never deal with this company again

March 2, 2025
Unprompted review
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Rated 5 out of 5 stars

I bought a car sight unseen from SSC…

I bought a car sight unseen from SSC after seeing their advert on Autotrader. I was in contact with James who was very professional, personable and accommodating. James promptly provided everything I asked for, including service history of the vehicle and a HPI report. I was able to arrange to have the car delivered to me (on a trailer) at a very reasonable price. The car was fairly priced and is seemingly in great condition. All in, from initial contact to delivery, the car was on my drive inside 4 working days. I’d definitely recommend buying from SSC and James in particular.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great communication and customer service, especially from James. He was very polite and quickly brought the car round (we were quite a bit early for our appointment so understandable it was out yet) so I could take it for a test drive.
The process of reserving and then purchasing the car was quick and easy.
Very laid back team and I did feel pressured to make a decision at any time.
James also checked in a few days later to check I was happy with the car and had no questions or issues.
The car was nice and clean and good value.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly reccomend

I recently bought a car from SSC and I am so happy with my purchase. My experience was smooth sailing and reassuring. James was so lovely and kind and was so helpful with any questions I had. I absolutely love my new car. It is in great condition inside and out!

Furthermore, I feel very reassured as it’s a big decision to make to buy a new car, so I wanted to make sure I brought it from a trustworthy dealership with other positive reviews. Also the fact is is located so close to where I live is even better.

Furthermore James was also so lovely in the fact that he fixed a few minor issues I pointed out before finalising my purchase. I also feel reassured as if any issues do arise, SSC would be more than happy to assess if needs be (even though the car is in great condition with no problems!)

Overall, I had a very positive experience with SSC and I have got a lovely new car! Definitely recommend! ☺️

February 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Stefan was professional and responsive with just solid information and a much softer sales approach

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

My new car experience

The salesman was very nice and genuine. The car was just what I wanted and fairly priced too. I would definitely recommend them to my friends if they were looking for a new car

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I would buy a car from this company…

I would buy a car from this company again!
From the very beginning James was very friendly he was not pushy for us to buy the car he let us look round it at our own pace we would of been able to take the car the same day but we didn’t bring the right documents. Everything was ready for when we returned to buy the car, finance was really easy to do and overall an amazing experience and the car is in amazing condition!

Thank you!

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Car purchase review

Great place to buy a car
The service was friendly and helpful whenever I phoned and when I was test driving my car
They addressed issues that were on the car before I purchased so it was nice and safe when I drove it out of the show room

November 4, 2024
Unprompted review
Rated 4 out of 5 stars

Customer Experience

The team were very helpful and not pushy into buying the car. I found my beautiful little red Audi A1 and couldn’t be happier. They are all very friendly and doesn’t feel like your being forced into anything like some car dealers! The only downfall is that the car wasn’t clean when I picked it up! So maybe in future just ensure the car is washed before provided to the customer.

October 29, 2024
Unprompted review

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