Terrible customer service they couldn't care less! product shipped from some backwater in China & never arrived No regibd given! company full of BS just a disaster! spend your money somewhere else... See more
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See what reviewers are saying
Paid £8.99 for a Tec Accessories P7 Suspension Clip as part of a larger order (Order No 20232) which I never received. Instead they sent a cheap flimsy key chain with a shopping kart token branded w... See more
Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! Th... See more
Products have arrived in 10 days, not bad, and were exactly what I had ordered. Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about... See more
Company details
Information provided by various external sources
Survival Depot Ltd www.survivaldepot.co.uk Based in United Kingdom, London
Contact info
Churchill House, NW7 2AS, LONDON, United Kingdom
- info@survivaldepot.co.uk
- www.survivaldepot.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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High quality products that look the …
High quality products that look the part. Excellent.
Would recommend
Good price, and arrived well within the delivery estimate
Excellent service.
Very swift delivery. Competitive price. Would recommend.
First time buyer
First time buyer. Ordered and received within the same working week.....they even included a small gift. I will be using again in the near future.
Perfectly happy with company.
Good first purchase, will use again
Despite knowing about this site for a very long time this was my first purchase.
Pre Sales info was prompt and after ordering my item came quickly with no issues.
Recommended :-)
Easy to deal with and prompt delivery.
Easy to deal with and prompt delivery.
Highly recommended.
Many thanks
Mike
Fast delivery
Fast delivery. Top notch service, thank you Survival Depot
Products OK, customer care inexistent
Products have arrived in 10 days, not bad, and were exactly what I had ordered.
Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about shipping (I chose recorded mail so maybe there was a tracking number). Maybe in case of problems they reply, who knows.
I'm not sure if I'm going in future to buy from a merchant who doesn't reply to message.
Excellent
Items all as described, reasonably quick delivery, no problems.
Excellent service
Terrible customer service!
Paid for 1st class delivery however my order took 4 days to get to me! Emailed the company three times now asking for a refund of the delivery charge (standard delivery 3-5 days is free) but have still not had a response. Terrible customer service and despite the item being cheaper than other sites I will not use them again!
Good place to get hosed.
Ordered 2 flashlights got a bonus discount too. No shipping info sent , no tracking # they just showed up. Sent them 3 emails about it , no response and they don't answer the phone either. Then I happened to look on eBay found the identical flashlights with kits and free shipping from the same Ontario , Ca. warehouse they use for 1/2 of what I paid. Their ad says beware of imitations , I guess they're talking about themselves. Ad also says co. is veteran owned , makes me wonder which side they were on! Do some shopping first so you don't get ripped off.
Great service!
Ordered three tritium vials and they arrived quickly and in perfect condition.
Bad experience
On November 2, I made an order at survivaldepot.co.uk. A few days later they gave me the shipment tracking code. Checking out the shipment results that it was delivered to Spain but I live in Italy and have not received anything yet. I have sent many emails to the seller for clarification but I have no answer. If the seller will contact me as soon as possible and solve the problem I will change the evaluation.
UPDATE: Only after that I started a dispute with Paypal the seller sent me a e-mail with a new tracking number and saying that he don't received any other e-mail, so why he sent another tracking number??? At the end the item is arrived and it is funtional, but the behavior of the seller has been not professional and without respect for the buyer.
I hope he will behave better in the future
Item and customer service both excellent
Item exactly as expected, high quality and very effective. Customer service from Survival Depot was excellent, their price for my item the lowest I could find and delivery very fast. I will definitely use them again.
5 star service
Great product, great pricing, fast delivery - best yet.
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