Products ordered and paid for but never delivered. None of my many emails have been answered. Their phone line is dead. It seems the company is no longer operating, yet they continue to accept orders... See more
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A very disappointing experience! I have chosen to order from Svetila.com expecting a fast delivery. Instead, having waited 3 weeks for the part I had purchased to finally get shipped to me, upon its... See more
Company replied
Courteous, but problem was never solved. The new UV bulbs I received did not fit the bulb base. When I told that to "T" in Svetila, his exact email response to me was: "Dear George, Lamp... See more
Company replied
used svetila once before and they were fine, so ordered again. on this occasion they took nearly a month to confirm dispatch of goods which never arrived. there was a tracking number on the invoic... See more
Company replied
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Excellent products and service!
I had the products delivered quickly, and very well packaged. A smooth buying experience! Sónia
good job, fast forwarding, and optimum customers service
Comprehensive selection of top quality products for your lighting needs
Excellent company to deal with offering quality products at very competitive prices. The company offers excellent advice to reassure you that goods damaged in international transit can be dealt with. This advice was not necessary as my package arrived intact and in good time.
real good experience. great and serious seller with timely and accurate shipments
I had a real good experience with svetila. Svetila is a great and serious seller than manage orders with timely and accurate shipments.
Really good seller
The seller helped me to choose right item, he helpem me to explain some issues... I really recommend it!
good convenient service but very slow delivery
The item that I ordered has arrived safely and well packed. The price was reasonable. The only problem was with the very long time of delivery. It took about one month to receive my order.
Excellent service and selection!
They shipped a very delicate and hard to find light bulb to the USA very promptly and packaged it securely. I am very pleased with the service I received!
great experience, they were prompt and professional
I was glad to buy with Svetila
Everything ok!
Great service to Sydney Australia for CF lights in Warm White 2500k that are not available here.
Found the correct compact fluorescent globes, warm white, work fan statically. We will reorder more later in the year as spares. This was my first international online purchasing and a good experience. You kept me informed and as they were not a stock item advised on accurate delivery. We we 100% satisfied. I would recommend your service. David S.
Quality products at low cost and quicker delivery than most websites.
Quality products at low cost and quicker delivery than most uk websites.
20 days and no news about my order
After 20 days the item has not been shipped. I sent an email days ago but I had no answer. Today I tried again with new email, and I wrote here a negative feedback. Now I receive information that the article is not in stock. In my opinion this behaviour is not acceptable.
1st time to use . Very happy with response
1st time to use . Order processed easily , product packaged perfectly , very good order information progress . Would definitely use again
Excelent service
The whole process was very fast and delivery right on time
quick and reliable
quick and reliable. however, quite invasive when requesting you an opinion about the service.
A hands down recommendation.
Fair prices, fluid communication, shipping options... buying experience was very easy. And my package arrived by signed post mail to Spain pretty fast. I'll come back!
Well packaged, rapidly dispatched, purchase went well.
It seemed odd to order an obscure bulb from so far away – but the bulb arrived 3 days later and worked. All I needed.
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