Swarovski Reviews 

Bought a tennis bracelet for my daughter’s 18th. Within a week the clasp had broken and we had to take it back to the shop and get it replaced. She wore the new bracelet for the second time and the clasp has broken again when she was out and she has lost it. Awful quality and an obvious design fault. Total waste of money.

I am very disappointed with Swarovski’s delivery service. I paid £15 for premium delivery so that my order would arrive before Wednesday 10th September, as it was meant to be a gift. UPS initially stated delivery would be Monday before the end of day, but it didn’t arrive. The date then changed to Tuesday before 9pm, and again, nothing was delivered.

I am now left without the gift I needed on time, despite paying extra for premium delivery. To make things worse, I reached out to Swarovski customer service and have not received any reply.

For a brand of Swarovski’s reputation, this is extremely poor service. At the very least, I expect clear communication, an update on my order, and a reimbursement for the premium delivery charge which was absolutely not met.

I spoke to this gentleman Wojciech wow what a professional amazing customer service at its best he is the reason why we have been shopping with yourselves for so long this man need a promotion I cannot praise this man enough thank you so much

The gift wrapping was done very poorly. I paid €3.50 for it, and the bow on the gift bag was made very badly and looked ugly. The white wrapping around the product was already torn as well. I would have liked to receive new wrapping material (gift packaging) for this present, but the chat doesn’t work and nobody answers when I try to call.

Worst customer service I’ve ever seen.
Will never buy from them.

I’m adding to the review as I’ve been told by this company that my daughter’s bracelet was pulled apart with a sharp tug and did not just fall apart.
This is not true but is all I expected !

I will now source a bracelet from an alternative brand putting me out of pocket.

Avoid this company

I bought the pink pear cut bracelet for my daughter’s 18th. When wearing it for the second time it literally fell off her wrist and is broken. She had not damaged it. She is extremely upset.
I have proof of purchase.
I contacted customer service who told mentor they do not repair.
I then looked up our nearest shop and there isn’t one!!!
This leaves me in the position of not being able to replace my daughter’s birthday gift.
I’m absolutely appalled at the customer service I’ve received.
I wish I’d read these reviews first but I believed it to be a quality brand!

Should have read the reviews before ordering, terrible customer service over something that could have been rectified very easy. Basically just give you the middle finger and then stop talking to you. Disgraceful in this day and age. Avoid

Never shop again, £15 for delivery on a specific day, but unable to deliver. The customer care team ignore your emails and calls.
I will not recommend shopping with them. Void.

I now own two rings and two bracelets from Swarovski, and I recently made my first online order a few days ago. The package was dispatched quickly, and the jewelry was absolutely stunning, just as it appeared on their website.
That said, the prices are definitely on the higher side. While my older pieces are beautiful and elevate any outfit, I’ve noticed that their quality doesn’t quite match the price tag. For instance, the bracelet I’ve had for a year and a half has lost a crystal, and the remaining gemstones have dulled, even though I've never exposed them to water. On the bright side, the metal hasn’t tarnished, which I suppose is to be expected given the cost.
Despite these issues, I'm giving it four stars. The beauty of the jewelry is truly remarkable, I've never owned anything quite so gorgeous before, though I have to be extra careful with it.

My Beloved matrix tennis bracelet was lost yesterday.. I believe this was due to the terrible clasp on the bracelet.
I was already worried that the clasp would break/ come loose after reading many negative reviews on here regarding said clasp. I did not listen as the bracelet was lovely and so sparkly so I bought it anyway. After only worn a handful of times, the bracelet has come off and now lost. I am devastated as not a cheap purchase.

Same as the rest of the reviewers!
Unfortunately my daughters beautiful tennis braclet costing £175 clasp spring broke.
We were told to take to our local store, 20 miles away. We did they said it’s a known fault but unfortunately they were unable to repair or replace in store and to try online.
I started the online process in June now mid August we still have no resolution.
Meaning my daughter has not had her bracelet at all through the summer.
The website gives them 48 hours to reply, they use it to the max and ask for photos, returned item all of which I did immediately at my own expense £10 next day tracked delivery.
They said they hadn’t had confirmation from their warehouse so I sent confirmation from Royal Mail it had been signed for over 2 weeks ago.
I ring and email and they just keep saying the warehouse is yet to confirm receipt even with the evidence of receipt.
Had a similarly priced item break from Pandora - immediate replacement in store.

I can't understand all these negative comments as every single item I have bought has been amazing 😍 the staff at Gretna go above and beyond to make sure you get the best Customer Service anyone could ask for. Keep up the great work I'll see you all soon.
Sharon Watson ❤️

I brought a silver necklace a couple of weeks ago wearing a couple of times, as this kept making my neck black. Went to the shop I bought it from and they said to buy a cleaning cloth which I did. This necklace cost me a lot of money. And now I cannot wear it at all this is making my neck red and sore

Certainly didnt arrive when they said to expect it by..and the gift bag that I paid good money to buy was useless..much too small..live and learn.

My partner purchased a lovely bracelet last Christmas for me. I loved it so much I kept it on! I thought that would be ok. It broke where the chain attaches. My partner took it to a shop but they were not interested one jot. I then emailed head office and sent proof of purchase as requested and photos. The response was it was normal wear and tear or not enough care taken during wear. It's not even a year old for goodness sake and cost almost £100! I expected a repair at the very least. Disgraceful service and we will not be buying anymore jewellery.

Express delivery fee of £15, delivery scheduled for the last day of the advertised window, and yet the parcel is not here (long after the alleged delivery slot) and of course customer service has gone home for the day.

Gunwharf Quays Swarovski in Portsmouth. Rude staff. Dirty jewelery boxes. Avoid this place. We drove here to buy a gift for my wife and her friend. When we entered the store it was empty, two young female staff ignored us and chatted away even when we got closer browsing and looking through the displays. We found what we liked so I approached the counter to ask if my wife could try the necklace on. Tryna, the staff took out a box that was covered dark black dust, at first I thought it was some decorative pattern but when I touched it my fingers where dirty from black settlement. I said " maybe you could wipe the box first" to which she replied "I will get you a different box". But she didn't, I think she couldn't find it so she opened it as it was, removed the necklace and in the proccess with her now dirty fingers transferred all the dirt onto the necklace. I said exactly that and she started smirking then said "If you don't like it, you can go somewhere else". I asked for the manager, she apologised and served us. We spent £449 but left discusted by atrocious service. There are better Swarovski's stores out there so avoid this one.

I went into to Swarovski Braehead in Glasgow last Monday distraught as I’d broken my beloved necklace I’d had for at least 10 years, which I wear 5 days out of 7 to ask for a repair which they don’t do anymore😞but the lovely Lucy had a look at it and managed to join to bigger lengthening /shortening links, it made it slightly shorter bit I was delighted. I have many pieces of Swarovski jewellery and I love it I treat myself every so often and will be back Lucy thank you so much for your help!
Swarovski bring back repairs please!!

Zero stars if possible. I bought the matrix tennis bracelet, after a couple of months of wearing it the closing became loose. After visiting multiple stores the bracelet was finally replaced. The same thing happened to the new replacement bracelet, this time the bracelet got lost due to the fault. Don’t buy this product it’s a waste of your money. The customer service is very poor. I won’t be buying from them again.

Ordered online for collection from store, paid for wrapping and gift bag , bag was dirty , old used one , even the store didn’t have any bag to swap , staff was not polite, giving me side eye , i went there saying hiii and smiling, they didn’t even smile and say hi