Swatch Reviews 655

I have almost a dozen Swatch Watches, a couple dating back to the 1980's. All still work well and keep excellent time. I recently bought a new one but found the dial wasn't the easiest to read so returned it for a refund. Money was refunded within four days. Couldn't believe how quick the transaction was. Superb customer service.

Swatch were great. My sons strap was peeling, and when I tried watch nation, who his uncle brought it from, they didn't give me the time of day. Just told me to go to Swatch. Within 24 hours I was sent postage labels, and watch was returned with new strap 72 hours later. No questions asked, no more expense on my behalf. Brilliant service

the moon watch are only available in shops no good if you are disabled person wouldn't buy off an online scalper this is poor in 2023

I have replaced the battery 4 times. It gradually looses time over a period of time - about 15 mins per day. My original was great until it fell to pieces. Would not recommend the any more- such a shame.

Swatch Shop - Oxford St London.
I went to get a battery cover for my watch and they were really helpful and provided 2 free of charge. Great customer service. Thank you

Staff at 313 Oxford St store are great. Saw Joachim take genuine time explaining two kids about watches. Grant it that at times it is frustrating that we don’t get the moonwatch we want but the “hunt” makes this an interesting game and it is not the staff’s fault. Even not getting the watch, was impressed with the staff and the level of service.

I had a small issue with a 3 month old Swatch Omega… i emailed for advice (what I thought was out of hours) and received a positive response with a resolution within 5 minutes from Sinead.

The service has been first class in fact world class!

Update - 6/6 a brand new replacement arrived today…. To say impressed / happy etc is an understatement… possibly best most efficient service I have ever received from the Swatch Team!

Thanks Swatch

My c10 year old Swatch went wrong. At first I thought it needed a new battery, but the jeweller told my that the battery was fine and the watch needed repairing but he couldn’t do it.

Swatch tell me that they don’t repair watches because they’re sealed. This means that their watches are disposable. Caveat Emptor!

Terrible. Ordered watch online in November and paid Paypal. No email received to confirm order. Two months later watch arrived - finally! Sign for package than immediately proceed to get over 10 emails and phone calls regarding their payment expiring from Paypal as they had not processed it in a timely manner on their end. They sent numerous links requesting payment be made but they didn't work over and over. They literally harassed for a payment and when I (the customer) requested an invoice be mailed so a cheque could be sent or bought to retail location they advised they could not do that. They than indicated PayPal was not their preferred method of payment anymore. Not my problem, why was I dealing with the solution to pay them a second time will never buy a Swatch product again! I tried to escalate via website to customer service and nothing but a loop they they needed payment. Terrible!!!!!!

I'm so upset. I've been a watch collector and have always hesitated with swatches because of their plasticy appearance. Just looks cheap in design. I got one for my birthday and I actually liked it but it stopped ticking within 2 months. Since it was a gift I didnt have a receipt and I did not keep the box... Who does? They won't replace it or look at it without any of those things. I understand if it was an old watch but this is from their brand new collection, one they are still advertising. Now all I can do is just throw it out. Piece of junk. Last swatch I'll own.

Swatch Glasgow is a great place to find any watch on their catalog. They even have most of the omega swatch collaboration. I’m so happy with my purchase and the staff are lovely and helpful. Thanks guys

I am honestly in shock.
I have tried twice to queue for the swatch x omega watches. On both occasions, the same gang of men were at the shop (Bond Street) and when I have walked past the shop on other mornings the same gang are there. It is clear, they are purchasing them and selling them on. The first time I went, the gang were waiting outside the door (clearly having already purchased their own) and were asking people to join the queue for them to buy more.

Today when I went, I got there an hour and a half before the shop opened to queue. When I joined, there were 12 people in front of me, by the time the shop opened, there were 30+ people in front of me because the gang of men arrived and pushed in at the front of the queue. Their behaviour was loud, extremely intimidating and disrespectful. What upset me most, was that the security guards allowed them to push in and actually greeted them (spudding like mates) when they arrived. One man in particular, was paying teenage boys to queue for him to purchase more - no wonder they are being resold online for such high prices! There wouldn’t be a demand issue if this wasn’t allowed.

To worsen the situation, many people who were queuing innocently became upset and approach the security guard who refused to act and said he didn’t see anything and that they had been there the whole time. I explain to the guard that the same thing happened when I queued the previous week (same security guard too) and I received a reply of “I don’t believe you I’ve never seen these men before” despite him greeting them like friends and asking them where they were yesterday when they had a delivery.

The staff inside the swatch were great and lovely service. It is just a shame that they are being let down by the shocking security outside. The watches should be sold online instead to have more control over who is buying them.

Once I finally entered the store, purchased one (even though it was not the ideal one I wanted due to the pushing in front of me) I then walked out and the security guard spoke to me again saying, “see you still got one.” I did not have the energy to argue as he’d offended me so much the time before, but it just shows how he thinks it’s acceptable to allow people to push in - clearly taken a payment from the gang of men previously to turn a blind eye.

I’d give no stars if I could. Not just one time, multiple and I’ve had enough. I have been to both Covent Garden and Bond Street, queuing close to an hour and a half before the stores even opens to try and get a particular watch collaboration (the mission to Moon or Neptune) for a watch fanatic family member. However, there are gangs of resellers who jump the queue, pay “security” off, which I’ve seen multiple time with my own eyes and when questioned they say mind your own business whilst letting them jump ahead. Then when questioned security get all defensive, stating they’ve “never” seen these guys before whilst in the same breath turning round and saying “I didn’t see you yesterday or the day before, what happened?!”. Which by the way, ignores the ‘one watch per 7 day rule’ enforced by Swatch themselves. This also means by the time I get to the shop, all these are sold out due to demand, as they are going on eBay for over £500 to £1,800! There should be stock for resellers and genuine buyers. What I saw today put me over the edge and was ridiculous, pulling members of the pubic out in front of these people who blatantly have no respect, and getting them to prove themselves whilst being ganged up by the resellers and security. Not only can you see them pay security, you can see them giving money to these people who jump the queue to buy watches for them. Swatch if you had respect this would be dealt with professionally otherwise other collaborations will be going down the drain.

Let me tell you that Swatch stores in London have been nothing but a Scam recently but one stands out the most due to extremely arrogant staff (which I wish I could name here) and corrupt security who I have seen take money and cash from people including myself.

I have been collecting Omega Swatch watches for a few months now and have queued for over 150 hours just to try to get my hands on them but then it gets to a point that the staff start being extremely aggressive and literally stop selling the moment they see you even if you obey their one purchase rule . I have been in multiple times and due to having purchased a watch colour previously (which they treated me like crap for anyway) they did not even allow me to exchange within the same week even though it is in their policy that exchanges are allowed.

If I go to the store and I ask for a mercury which is a darker colour and I have to return a sun which is lighter they basically refuse to EVEN THOUGH THEY ARE SAME PRODUCT AND SAME COST.

I have been asked by security to buy him lunch “otherwise he will report me to staff as I bought that week. Like wth?!? “ then when you buy them food they still refuse you.

I have made a complaint and spoke to the director but seems like nothing has been done about this corrupt security and some of the staff members.

Since the opening of this store they have had issue with me. I have seen same security guard take money out of my friends hand and once I complained on Facebook I had 4 people private message me and show me pic and videos of him literally taking customers to a corner and take bribe from them.

The assistant manager of the store always treats me differently even when I went back after 3 weeks as I was not in the UK and he always threatens by saying one per person per week.

I bought myself a watch 2 days ago and my wife came to buy a watch yesterday and after she queued for hours the security pushed forward 2 Chinese Lads and made them buy first and Guess what?!? They got the last 2 Mercuries which my wife wants. My wife mentioned that there was a Nigerian man and herself who waited for ages just for 2 other to be pushed in because they were there yesterday . How can you say first come first serve if you just call people to come and buy and let them in first regardless of the queue?!? AND GUESS WHO CAUSED THIS MESS?!? The same security who stole money from my friends hand and asked me for food.

Sometimes I am just shopping in Battersea and minding my own business and he just follows and interrogates me for even being in the shopping mall. THIS IS STALKING AND ABUSING POWER. THIS IS BULLYING. the manager refuses to sell whenever there is good colours available and the moment I leave he starts selling. Once the security told me “I miss being able to get a moon watch every time there is a drop . They have high value .” Like wth!?! . Then you kick me out of the queue or refuse to sell with you assistant manager even if I want to exchange.

This has come to the point that I feel like I will to take legal actions as I am now followed around Battersea whenever I am eating , drinking or shopping . The company is doing nothing about it whatsoever and the fact that my wife was treated like crap yesterday and those Chinese lads were pushed in front of her “which they probably gave a bribe”

The point is SWATCH needs to get rid of their one a week alliance for everyone and starts selling fairly , not stop selling when they see familiar faces . I am not buying a 60k watch to be treated and stalked across the mall 3 times per hour !!!

I want to be contacted by swatch as this is corrupt and you may as well not even sell these watches any more if you are going to keep treating people like me like crap because I don’t want to buy your security his lunch everyday…

Review for Swatch Battersea 11th December 2022
Incident 1: Today is Sunday 11th December 2022 and the incident happened outside the Swatch store at Battersea Power Station Mall.
I queued up outside the swatch store in an orderly and respectful manner as I always do. Between 2.15pm and 2.30pm during the queue there was a Caucasian couple who were first and second and two British-Indian gentlemen (who I befriended in the queue), myself, a Caucasian lady behind me who came with her husband and child and a Arabic lady. That was the entire queue.
We were told to disperse by a security guard with dreadlocks as the store didn’t want people standing in front of their store. We all complied and stood to the right of the store near grind.
So between about 3.30pm we were told to queue up on the railings outside swatch. However the security allowed two Chinese gentlemen to queue right next to the store. They went in first??!!! (Unbeknownst to the security, a friend spoke to them asking how they got to the front of the queue. They responded. “I came yesterday”. The importance of this will be explained later)
I protested as to why. The Arabic lady also asked why the Chinese gentlemen were served as they were “behind her this morning”. I was served and bought a Saturn. I later found out that the two Chinese gentlemen both got Mercury’s. One of the Indian Gentlemen mentioned earlier and myself both wanted Mercury’s and were denied due to the corruption of this security guard.
Clearly irritated, I went to discuss with my friend who spoke to those Chinese gentlemen to the left of the store. The Other security guard, came over to remonstrate with me that: “Those two Chinese guys came yesterday and have been here since the morning” and “the CCTV will show everything” accompanied with a dismissive wave of the hand...Well......
Firstly, Unknown to him, I was also present yesterday at around 2.00pm-3.00pm. Had a very friendly discussion with the manager of the colour I need to complete my collection and when that colour may come out. I was present and I didn’t buy anything. The CCTV will most definitely confirm that!!!
Secondly, where in the Swatch policy does it claim because someone came the day before that they are entitled to queue barge past people??
Thirdly, the manner in which a security guard leaves his post to run up on customers in an aggressive manner is highly unprofessional. I have queued up many times and met some of the other Swatch security who are extremely professional and explain instructions in a cordial manner.
Lastly, if he was in the right, why would he need to remonstrate with in the first place? Clearly because he knew he lied and there was evidence contradicting his statement.
I have far more to write but this is but another incident in a long list of incidents.
I also have evidence in which I will submit. Along with the CCTV it will show that not one lie has been told and there has been no exaggeration on my part. Rather I have not shown the full extent. I ponder on the numerous ways in which Swatch can alter these outcomes and wonder if they really want to. Is this what Swatch is??!! Corruption to the masses??!!
I look forward to completing my collection and being done with this Nightmare.

Rude staff! Walked into the swatch store in Battersea Power Station. Shop is empty and staff want nothing to do with you when you ask for information on the coveted Moon swatch. Arrogant staff think they selling a £50k watch. Unhelpful and rude - probably selling to their mates who increase the values on eBay with a kickback? Swatch - Sell these online with a waitlist and save the customers from having to deal with your pathetic hype and travel time to your pointless stores.

Tried ordering a few watches on their website witch would allow for free shipping. Had to order on two different tickets. Paid for 2nd day air didn't receive them for four days. Left them a message know one return my call. They weren't willing to do anything about the bad customer service. I return both watches.

I went to with my sister to buy omega swatch at the dubai mall at 4pm on the 10-11-2022 ,we slept there at the mall till morning, we were the first on rhe queue but it turned out the g4s security guys have their own candidates who buy for them and resale for them,these people came late yet they became the first,they picked them from the back ahead of people who slept there since yesterday
Could you imagine that i and my sister were not selected despite being the first on the queue.
Please swatch management should change these security personnels, they are spoiling the image of the company.

My favorite watch brand! Love you guys for such an amazing experience

Swatch Glasgow were amazing 10/10 service. Staff were extremely friendly and quick to help. I was after omega x swatch Pluto and my luck was good they happened to be in today when I walked in the store. The lady with the nice black hair and lashes managed the queue extremely well as it is a watch that is in demand. Security were very nice as well. I was shown a closer look at the watch prior to purchasing it to make sure I was happy with my purchase. Thank you for making this day so good!