Swiftqueue Reviews 155

This site is awful, cannot even register as it's saying the recaptcha failed. I simply want to book a blood test.

The old system was quick and easy. This system is not even accessible for elderly and those whose english and IT skills are not good. The swift system created unnecessary queue and avoidable waiting time. It is completely not created for patients interest.

Site is down, again. Or is simply unable to to connect ( 403 - request denied ))And I’m unable to manage my appointment for bloods . Very poor .

My mum needs a review of her meds or they'll be stopped. Site keeps telling me that she has too many appointments, but I haven't even booked any yet!! This is serious, as there is no walk-in centre for blood tests anymore, in Derby, and no other way to book a blood test, except for online. Help!

error message saying I had too many appointments. I've had the problem each time I try to book on line. There is no i.t. helpline. This is an appalling website. Not fit for purpose.

Couldn't log in to change my appointment time, even though I know my password is correct. I requested a password reset but never received an email, either to my inbox or spam. I tried to report it, via their contact us page, but couldn't send my comment as apparently I need to state what type of appointment I am 'trying to book', even though there is no option for that available to select. No way of contacting them other than this form, which doesn't work!! Utterly useless....

OMG what a dreadful system. I cannot find any hospital within our trust area and yet I know there are at least 3, none of which seem to be on their database. and these are huge hospitals. There is no way of contacting these people to ask for help. how the hell we are supposed to use this system god only knows.

We are in 2025 and it took 1hr and 30 mins to get an activation code in order to register for an account.

Physically disabled individual rang 63 times before answered the phone, then had the audacity to access my medical information without permission stating didn’t understand me (speak perfect English so did he) then had the audacity to speak to me in a condescending attitude when called him out! I’m disabled, NOT stupid

All past records of blood tests have been deleted .
Shows just one which is way out of date .
This used to be an excellent service

Agree with all the bad reviews i have read on this site. I am three days trying to get an appointment.
Cannot even get into my swiftqueue account. I have used swiftqueue back a few years but not in recent year or two. Found it good before ,but now it seems to be usless. So disappointed.

Used service to arrange blood test at Wanstead Hospital.
Made appointment, turned up, had blood test, went home.
Easy.

I was sent an email to book an X-Ray. I got better and wanted to cancel this. THE LINK TO "HELP" DOES NOT WORK. So I emailed the appointments site - they said couldn't do it and gave me the SAME LINK (which does not work). HOPELESS

Then I got another 2 emails to book again... HELP!! is this why the NHS is loosing money?? Paid for a website system that is totally useless.

Impossible to log in ,tried on my phone kept getting "wrong details'tried to reset password,they said we will send e mail with code to reset, never received e mail from them,tried to log in on PC, same " wrong details"mesaage, after almost 3 hours,my daughter tried to log in on her laptop ,with exact same details and logged in straight away!don't understand what's going on with this site but it's absolutely rubbish, need an alternative

Phlebotomist Mary on the 11th of December at 9.50 am was very careless and insensitive to my needs.I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly needle she jabbed my right hand with the normal size and proceeded to look for my veins while the needle was still inside my skin. I was in a lot of pain and I requested for the needle to be taken out. She did not cover my wound after taking the needle out.I was going to re-book my appointment with someone else but she persuaded me to stay. She decided to use the butterfly needle on my left hand n eventually manage to take my blood needed for VitD analysis.When I returned home I noticed a lot blood on the left hand swab where butterfly needle was used. I also noticed a lot of bruising n she had pricked me twice which I normally don't see on my skin as my skin is brown. I got worried and turned up at the blood test centre and my surgery.I am still bruised and the bruise is still there it appears to be slightly bigger.At Wanstead centre I saw Vishali another Phlebotomist who calmly settled me and changed the wound and I could overhear Mary mouthing off about me saying what's she complaining about. One of the patients commented later to me that she was being very unprofessional.
The Phlebotomists who work in Wanstead blood test centre are normally very caring and gentle. It is one of my favorite blood test centres.
Mary could learn a few lessons on how to treat and behave towards patients.

Every time I make an appointment to get bloods done for either myself or my husband, they cancel the appointment. No explanation, no alternative dates..
We need our bloods done to be seen in Beaumont Hospital because my husband had a kidney transplant and I was his donor. So keeping an eye on his kidney function and that of my only remaining kidney is quite important. Absolutely ridiculous system that simply dose not work.

This is absolutely ridiculous. It doesn't let you log in with your details. Waste of time. Get it right before you put it out there. RUBBISH.

The website has gone down so no way can anyone book an appointment. Sent an email to support but certainly don't expect a reply. Left in limbo.

The earliest appt in the whole of Derby for a child under 12 is Monday 2 December. It's just unacceptable. Awful system.

Would consider myself pretty tech savvy and found it practically impossible to book a simple blood test through this website. The site did not come up on Google, it asks to search by hosptial or GP but I was getting all sorts of addresses. When I did eventually get in the list of doctors were not in alphabetical order, so had to trawl through trying to find my own. The navigation is not functional (for exmaple, home button not linked). All I could think was - how would anyone elderly use this this service? Complete overhaul of UX needed.